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CRM
April 2008 |
The 2008 CRM Service Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM service industry over the last 12 months.   |
CRM
March 2010 |
The 2010 CRM Service Awards: Service Leaders The best of the best in the CRM industry's support and service sector. |
CRM
March 2004 |
CRM magazine's 2004 Service Awards CRM magazine reveals the leading customer service vendors in seven categories (Service Leaders), and this year's five best implementations (Service Elite). |
CRM
March 2011 |
The 2011 Service Leaders Here are this year's class of service winners and leaders. Each leader is graded on three criteria - customer satisfaction, depth of functionality, and company direction - in seven categories of support and service. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
CRM
April 2005
Coreen Bailoret al. |
The 2005 CRM Service Leaders--Part II The editors recognize the top-three leaders in CTI, IVR, quality monitoring, Web self-service, workforce management and optimization, contact-center outsourcing services, and agent-facing universal desktop applications. |
CRM
April 2005 |
The 2005 CRM Service Awards: Introduction A preview of CRM Service Awards recognizing excellence in customer service. |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 2 Agent-Facing Universal Desktop: PeopleSoft... SAP... Siebel Systems... Outsourcing Services: Convergys... EDS... TeleTech... etc. |
CRM
September 1, 2009 |
The 2009 CRM Market Awards: The 2009 Market Leaders CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories. |
CRM
August 2015 |
The 2015 CRM Market Leaders Our winners have what it takes to achieve success in all areas of CRM, whether it's building a powerful solution, pleasing customers, or charting a smart course. |
CRM
March 2015 |
The 2015 CRM Service Awards: Service Leaders We honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
CRM
March 2013 |
CRM Service Awards: Service Leaders Award winners are announced for customer contact, customer case management, interactive voice support, web support and other types of technology management solutions. |
CRM
March 2014 |
The 2014 CRM Service Leaders We asked our judges to evaluate and score companies based on important criteria: reputation for customer satisfaction, depth of functionality or services, company direction, and technology costs over a five-year period. |
CRM
April 1, 2008
David Myron |
As One Chapter Ends... New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support. |
CRM
April 2008 |
The 2008 CRM Service Awards: Elite -- Introduction These four implementations - successfully undertaken by wildly different companies utilizing products from a variety of vendors - represent the very best of this year's efforts. |
CRM
March 2010 |
The 2010 CRM Service Awards: Introduction These awards are designed to remind us that technology plays a critical role in the customer experience. |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. |
CRM
March 2011 |
Is a Contact Center Revival 'Up Around the Bend'? The idea of customers helping customers appeals to organizations for its low-cost and brand-building benefits. Vendors were evaluated based on their ability to provide Web self-service, email management, click to call, chat, and social media community support. |
PC Magazine
September 7, 2010
Ben Gottesman |
Readers' Choice Awards 2010 Our yearly survey reveals just who our readers love -- and who they don't -- in the world of technology products including computers, ISPs, and TVs. |
CRM
March 2010
Ian Jacobs |
Combine and Conquer Consolidation can benefit customers and companies alike. |
CRM
July 1, 2004
David Myron |
Market Watch: Making Sense of Workforce Optimization The reluctance to purchase workforce optimization solutions is based primarily on the general confusion in the marketplace. |
CRM
March 1, 2004
Ginger Conlon |
Service Takes the Lead Customer expectations have been rising and continue to do so. Many businesses recognize this and have reacted accordingly by increasing the proficiency of their service staff, improving their IVRs, implementing newer and better service processes and technologies, and more. |
CRM
April 2005
Bailor et al. |
The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively. |
CRM
August 2011
Leonard Klie |
Changing the Channel Research reveals how consumers will contact customer service within the next two years |
CRM
January 1, 2006
Colin Beasty |
Business Problem: Contact Center Managers Cannot Staff and Manage Their Call Centers Effectively Tech Solution: Workforce Optimization Tools -- Envision's Performance Suite... EX's TotalView Workforce Management... Witness Systems' Impact 360... |
CRM
June 7, 2013
David Lloyd |
Prepare for the Age of the Customer Advances in technology will help contact centers shine. |
CRM
August 2010
Marshall Lager |
These Awards Are Yours The winners of the 2010 Market Awards do in fact come from users like you, just not directly. |
T.H.E. Journal
March 2005 |
Adobe Expands 2005 Design Achievement Awards The competition will honor the best and brightest full-time students in such categories as environmental graphics, digital illustration, digital photography/imaging, interactive design, print design, self-expression, and time-based media. |
CRM
December 7, 2012 |
Latin America's Contact Center Market Is Booming Adoption of interactive voice response and agent performance optimization systems is increasing. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
CRM
March 2014 |
The 2014 CRM Service Awards All of them are pioneers in their own right and have contributed to bringing the industry to new heights. |
CRM
November 2013
Donna Fluss |
Suite Versus Best-of-Breed: Is Less Really More? When not all solutions are created equal, choosing one is no easy task. |
Wall Street & Technology
June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. |
CRM
October 1, 2007
Colin Beasty |
Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities. |
HRO Today
Mar/Apr 2008
Andy Teng |
Admiring the Business Model If political leaders were as fiscally responsible as the buyers of HR outsourcing, we might be able to avoid bankrupting future generations of Americans. |
Registered Rep.
December 8, 2015 |
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain. |
CRM
June 1, 2005
Paul Stockford |
Workforce Optimization's Missing Link Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools. |
The Motley Fool
December 2, 2011
Alexander Crawford |
Breakout Ideas: 10 Stocks Near Lows With Strong Corporate Governance Do you think these companies are in a position to overcome the trend and rise from their recent lows? |
Wall Street & Technology
January 23, 2007 |
A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed. |
Food Processing
February 2007
David Feder |
Readers' Choice Awards: Winner's Circle Wellness Foods announces the winners of its fourth annual Readers' Choice Awards for the best suppliers of nutritional ingredients. |
Global Services
November 29, 2007 |
The Future of Tech Jobs By 2010, companies will be outsourcing, insourcing and multisourcing. Globalization, technology and the increased utilization of just-in-time operational platforms are just a few of the contributing factors in the loss of job security. |
Bank Systems & Technology
September 2, 2010
Katherine Burger |
Paul Johnson of BB&T: Transformation Never Ends Nearing completion of a program to overhaul the way his technology organization operates and how it is viewed by the business, BB&T EVP and CIO Paul Johnson says the evolution of IT is an ongoing journey. |
CRM
April 1, 2007
Collins et al. |
Satisfying a Double Standard How to capture the real self-service opportunity. Satisfying the double standard of attempting to drive customers to lower cost channels while improving the experience is the key to success. |
The Motley Fool
December 11, 2007
Katrina Chan |
Vote for the 2007 Fool Awards! Was 2007 the year of Crocs or Apple? Who was the best CEO of the year? Vote on these and other categories in the first-ever Fool Awards. |
Insurance & Technology
November 15, 2006
Peggy Bresnick Kendler |
Making Successful Contact Industry experts answer questions about how contact centers fit into insurers' customer service and distribution strategies. |
CRM
September 2006
Paul Korzeniowski |
High Performance Workforce optimization suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages. |
InternetNews
June 23, 2005
Roy Mark |
Study Says Tech Flunks Diversity Test Racial minorities are significantly underrepresented in IT workforce and the percentage of women in the IT workplace is declining. |
CRM
March 14, 2014
Leonard Klie |
Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. |
InternetNews
June 3, 2010 |
The Long Road Back for IT Outsourcing IT outsourcing providers suffered as much or more than any other sector during heart of the economic meltdown and pundits say the recovery won't happen overnight. |
