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CIO
January 11, 2010
Joab Jackson |
IBM: Consumers Demand More Interactivity Consumers want more retail stores to be more interactive and personalized online, a new survey from IBM has found.   |
BusinessWeek
June 27, 2005
Roger O. Crockett |
Will That Be Cash, Credit, Or Cell? Finally, the technology is at hand to turn phones into virtual wallets. |
PC World
October 2, 2006
Eric Dahl |
Tomorrow's Technology Here's what's next for technology: when the biggest breakthroughs will appear, how they might change the way you live, work, and play, and why the future won't be trouble-free. |
Fast Company
July 2009
Michael Fitzgerald |
Boomtown Virtual goods, such as avatars and Facebook gifts, are attracting major brands, celebrities, and venture capital. The money is real. |
| Knowledge@Wharton |
Can E-tailers Find Fulfillment with Drop Shipping? Opting for a virtual, traditional, or hybrid inventory structure is and will continue to be a high-stakes decision where companies risk customer loyalty, large investments, and ultimately market success. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
InternetNews
July 8, 2005
Susan Kuchinskas |
Yahoo Expands Mobile Search Options SMS search and product comparisons aim to help mobile users find information while on the move. |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
InternetNews
January 22, 2007
Michael Hickins |
IBM's Social-Network Experiment IBM announced today that customers will be able to attend its annual Lotusphere conference virtually on Second Life, a 3-D virtual-reality world. |
InternetNews
July 11, 2006
Tim Scannell |
Paying by Cell a Tough Proposition in The U.S. Cell phones could begin to act more like digital wallets, zapping payments from their users' hands to retailers' tills. |
Knowledge@Wharton
September 24, 2003 |
In Norrath, Tattoine and Rubi-ka, Just What Are Your Legal Rights? Even though virtual worlds are nothing more than code residing in banks of computers, what goes on in them poses challenges to our notions about the nature of property, the legal rights of players in virtual worlds and even the presumed boundary between the real and the imagined worlds. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
BusinessWeek
January 10, 2005
Louise Lee |
What's Roiling The Selling Season Retailers' tactics, like pushing gift cards, are changing the business for good. |
HBS Working Knowledge
February 24, 2014
Corstjens & Lal |
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. |
IndustryWeek
December 1, 2007
Jill Jusko |
Kimberly-Clark Embraces Virtual Reality Kimberly-Clark has incorporated proprietary virtual reality technology into its new Innovation Design Studio, and it expects big payback from its technological leap. |
The Motley Fool
August 10, 2010
Selena Maranjian |
Will Smartphones Kill Credit Cards? The billion plastic payment cards we carry may soon be obsolete, their functions incorporated into cell phones. |
Entrepreneur
September 2006
Gwen Moran |
Phone Tag Your customers may soon use their cell phones to find out prices - and much more. |
InternetNews
November 26, 2007
Kenneth Corbin |
The Highs And Lows of Holiday e-Commerce With traffic up and site performance down, Black Friday is a mixed bag for many online retailers. |
HBS Working Knowledge
February 14, 2005
Julie Jette |
Ka-Ching! Mobile Commerce Gets Closer Will a day dawn when all the information in consumers' wallets can be contained in their cell phone? Cyberposium panelists sort fact from hype. |
CRM
July 7, 2011
Brittany Farb |
Mobile and Social Are Key Shopping Tools For Consumers Online Retail Holiday Readiness Report highlights key trends for marketers. |
PC World
October 2, 2006
Mark Wallace |
The Future of You Think the Net has changed your life? Wait until it becomes an immersive 3D environment. |
CRM
May 2014
Sarah Sluis |
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
Search Engine Watch
October 2, 2010
Jonathan Allen |
9 Reasons Why it Might Be Time For Marketers to Value Virtual Goods Convergence of web, mobile and TV may create stronger emotional connections between audiences. |
InternetNews
November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. |
The Motley Fool
January 6, 2010
Rich Duprey |
Retailers Ready for the Gift Card Redo Slack sales mean retailers are hoping gift cards bring holiday joy in January. |
Bank Systems & Technology
August 24, 2006
Maria Bruno-Britz |
Americans Ready for Mobile Payments: Visa A recent survey conducted by Visa USA illustrates the increasing allure of mobile phones and consumers' desire to do more with them. Sixty-one percent of participants between the ages of 25 and 34 said they were interested in making purchases with their mobile phones. |
CRM
June 2011
Leonard Klie |
Post While You Shop or Eat Smartphones allow consumers to share their in-store experiences moments after they happen. |
InternetNews
January 23, 2006
David Ian Miller |
Report: Online Retail on Easy Street Growth in online retail spending will be healthy over the next few years, but retailers will have to scramble for the attention of a maturing population of online shoppers, according to a forecast by JupiterResearch. |
BusinessWeek
December 13, 2004
Nanette Byrnes |
Playing The Discount Game Stores offering deep sales after Thanksgiving did well. But will promotions translate into profits? The biggest shopping days of 2004 are yet to come, leaving lots of hunting and gathering to be done before it becomes clear who this holiday's winners and losers will be. |
InternetNews
November 24, 2006
Michael Hickins |
Get a Life: Enterprises Eye Potential For Second Life Enterprises are dipping their toes in the waters of virtual worlds, but may have to wait to see the benefits. |
Information Today
July 14, 2008
Lori Bell |
As the (Virtual) Worlds Turn Google released Lively, a public beta version of its much-anticipated three-dimensional virtual world. |
The Motley Fool
March 1, 2005
Dave Marino-Nachison |
Circuit City Unplugs Amazon Changes in the way people buy online are moving the power back to the shopper. |
BusinessWeek
November 20, 2006
Steve Hamm |
Palmisano Gets A Second Life IBM is embracing the virtual world of avatars - and other big companies are close behind. |
CRM
August 4, 2014
Maria Minsker |
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences. |
The Motley Fool
December 19, 2006
Ryan Fuhrmann |
Circuit City Goes Haywire Circuit City just stoked electronic retail-industry concerns. It's shares are down 18%. |
BusinessWeek
May 1, 2006
Robert D. Hof |
It's Not All Fun And Games Companies are also starting to use virtual worlds as alternate offices in which colleagues and partners can meet and view materials that the Web isn't rich enough to display well. |
CRM
March 2014
Sarah Sluis |
On the Scene: NRF's Big Show Harnessing technology to improve the retail experience. |
BusinessWeek
December 4, 2006
Edwards & Ihlwan |
Upward Mobility Ultrafast networks and whizzy features are about to turn your cell phone into - well, your right arm. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
BusinessWeek
December 15, 2003
Robert Berner |
Retailers vs. Buyers: Who Will Blink First? To avoid a cut-price Yuletide, stores have kept stocks low. But consumers await sales. |
The Motley Fool
November 29, 2004
Seth Jayson |
Santa Skipping Wal-Mart? So the retailer's sales are down. There are plenty of other reasons for investors to be of good cheer. |
InternetNews
January 13, 2005
Clint Boulton |
Retailers Mixing Up E-tailing Tactics Online retailers used new tactics to boost sales during the end of year holiday shopping season, according to the results of a mystery shopping study conducted by the e-tailing group. |
InternetNews
October 12, 2007
Susan Kuchinskas |
Hey IT, Welcome to the Bverse IBM and Linden Labs, creator of Second Life, announced an initiative to create open standards and interoperability allowing people to move their avatars and virtual goods from one world to another. |
The Motley Fool
April 12, 2010
Alyce Lomax |
Recycling: The New Competitive Advantage? Eco-friendly services are increasingly part of our retail experience. |
