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CRM January 7, 2016 Oren Smilansky	CareerBuilder Predicts Healthy Growth in Service, Sales, and Marketing Departments This year's poll finds that CRM efforts will remain a top priority in 2016.
Job Journal August 13, 2006 Christina Clark	Slipping Home Prices Put Premium on Quality Realtors The profession is attractive to many because of its ease to enter and potential for high earnings. And nationally, employment of real estate agents is expected to grow nine to seventeen percent through the year 2014.
Job Journal October 6, 2013 Peter Weddle	How to Avoid Becoming a Permanent Part-Timer The part-time workforce is becoming a permanent reality, but it doesn't have to be yours. Make sure you're seen as a person who can adapt to and contribute in a wider range of circumstances and situations than those defined by your job.
The Motley Fool February 16, 2007 Dan Caplinger	Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you.
Fast Company April 2005 Danielle Sacks	Sweet (In)security What of those three inalienable free-agent truths? Well, sure, freedom can lead to security. But sharper skills and a diverse stable of clients are even more critical.
National Defense May 2006 Stafford & Brody	Regulations Affect Sales Agents, Fees Many firms hire employees or engage sales agents to help secure federal government business. Doing this properly requires compliance with ethics rules that bar contingent fees.
CRM August 1, 2005 Paul Stockford	A Recipe for Reduced Turnover: Find the Right Mix Recent advancements in selection technologies now make it possible to identify various individual traits and attributes before contact center job offers are made.
Job Journal June 29, 2008	Workplace Trends of the Future Where, how and why we work has changed dramatically over the past two decades and it will go through further transformation over the next twenty years. Here are some glimpses of the change to come.
Job Journal June 20, 2004 Bob Rosner	Working Wounded: Overqualified and Unemployed Employers are leery of highly experienced, well-educated applicants.
CIO December 4, 2007 Debra Feldman	How to Create and Execute an Employer-Centric Job Search Strategy Job seekers at all levels are going about their searches all wrong. Instead of sending out resumes willy-nilly, they need to focus their effort on the employers who will be most receptive to hiring them.
CRM November 11, 2014	LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.
Job Journal January 27, 2013 Peter Weddle	Elevate Your Standing With Employers Accepting the label of "jobseeker" can leave you stuck in a bottomless pool of applicants. Those who rise to the top get employers' attention by being something more than a someone simply looking for work.
Entrepreneur January 2006 Chris McGinnis	Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert.
Job Journal May 6, 2007	Jobwire Slowest job growth in two years... Another phony resume... Housing slowdown hurts relocations... Lower productivity in 2006... Video resumes at CareerBuilder.com... Alaska suffers real labor shortage .. On the job front...
The Motley Fool April 21, 2004 Selena Maranjian	Where to Buy Insurance An agent might be your best bet, but there are other options.
CRM January 2004 Jason Compton	The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?
CRM September 2007 Ian Jacobs	Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
Job Journal May 30, 2010	Temporary Assignments Can Turn Into Permanent Positions As employers start to add permanent staffing, temporary help is in a hire position.
Job Journal August 24, 2008	Proliferation of Online Job Sites Overwhelms Jobseekers As more Americans find themselves unemployed, many turn to the growing number of websites listing job opportunities. While this is a good place to start, the Internet can easily be overused in a job hunt and may actually slow down the hiring process.
PHONE+ January 12, 2010	Can An Agent Survive on Referrals Alone? Referrals can be a great way of building a business and should be a part of any sales process, but a business will not be able to grow on referrals alone.
PHONE+ September 16, 2009 Lynn McCullough	Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience.
Job Journal July 25, 2010 Peter Weddle	Come As You Aren't Looking for work may never be the same as it was before the recession. Instead of job hunting as we were, we must now look for a job as we need to be. To find success in the new job market, we must always be changing, always growing.
Job Journal March 26, 2006 James E. Challenger	Can You Consult Your Way to Your Next Job? Project or consulting work can help you pay the bills while leaving you ample time to job search. And those temporary assignments might also lead to full-time employment.
Job Journal October 2, 2011 Peter Weddle	The Smarter Resume Most resumes fail to get the attention necessary to win an interview. So, what does it take to stand out from the crowd in a job market swamped with qualified applicants? Present yourself as someone who is constantly working to improve their market value.
The Motley Fool September 12, 2005	Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers.
The Motley Fool January 31, 2005	Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier.
Job Journal April 15, 2007 Selena Dehne	Bouncing Back from Rejection Here are some strategies to help you move on with your confidence intact.
Insurance & Technology July 3, 2008 Peggy Bresnick Kendler	Shift to Independent Agents Compels Insurers to Modify Practices Industry insiders discuss keys to leveraging technology to boost agent performance.
PHONE+	Q&A With TNCI Agent Experience Director Andrea Liguori Andrea Liguori talks about her new responsibilities and TNCI's goals.
The Motley Fool August 7, 2006	Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice.
Job Journal June 26, 2011 Art Koff	Many Ways to Work From Home While work-from-home scams are everywhere, the number of legitimate companies looking for off-site assistance from telecommuters and customer-service providers has been steadily increasing. Not to mention the numerous opportunities to be your own boss.
PHONE+ December 30, 2009 Cara Sievers	What Staff Does an Agent Need? The amount of staff needed is directly proportionate to the size of your book of business.
The Motley Fool October 23, 2007 Mary Dalrymple	Protect Yourself Amid the Mortgage Mess Even without the additional worries surrounding the mortgage industry, home buying can be a complicated business that requires a fair amount of legal expertise. Using a buyer's agent can give you some protection.
The Motley Fool February 17, 2006	Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips.
CRM June 1, 2005 Paul Stockford	Workforce Optimization's Missing Link Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools.
Job Journal February 18, 2007 Michael Kinsman	Career Pros: Are Firms Too Picky? Job requirements, even for entry-level positions, are tougher than ever.
AskMen.com Michael Hirsch	How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself.
Job Journal December 11, 2011 John A. Challenger	Job Market Recovery Slow but Steady Reading news stories about the struggling economy and the slow pace of job creation can give one the impression that hiring doesn't happen until a new job is created. But, in fact, employers hire millions every month regardless of the job count.
The Motley Fool May 26, 2004	Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully.
Job Journal May 8, 2011	Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings.
CRM July 2013 Barton Goldenberg	Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction.
PHONE+ December 30, 2009	Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics.
PHONE+	Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents.
Wired May 2005 Levitt & Dubner	Cracking the Real Estate Code Is your real estate agent working for you, or the enemy? Follow this user's guide to home economics (and how to beat the expert industry), and you'll be more comfortable -- and perhaps a little richer -- when you sell your home.
CRM February 1, 2006 Phillip Britt	Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company.
Job Journal June 12, 2011 John Challenger	Career Pros: New Grads Need Aggressive Strategy The fierce competition for jobs demands an aggressive strategy to secure your first step on the career ladder.
Job Journal April 3, 2005	Jobwire for the Week of April 3, 2005 Economic pressures soften job growth... Tax breaks for jobseekers... Some offshored jobs hard to fill... Who's hiring and who's firing... Don't burn your bridges... Company personality tests back in vogue...
Financial Advisor July 2006 David L. Lawrence	How To Hire The Perfect Employee Look at why you want to hire someone -- and what job they'll do.
Commercial Investment Real Estate Sep/Oct 2012 Kevin Kerridge	Use a Lifeline Smaller companies need to manage risk in an uncertain market.
Job Journal July 16, 2006 James E. Challenger	Career Pros: Employers Aren't That Desperate Despite reports of a labor shortage, you still must apply yourself.