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CRM
December 2007
Marshall Lager |
It's All Coming 2.0gether As 2007 ends, and 2008 looms ahead of us, patterns are beginning to emerge: The future of business may not be in the hands of the executives, but those of the customer instead. And yet, hasn't it always been that way?   |
CRM
May 1, 2008
Marshall Lager |
Is CRM Too Hard for Microsoft? Redmond's mighty software maker finally has what it needs for a great CRM program, Convergence 2008, but is it too late? |
InternetNews
February 5, 2009
Richard Adhikari |
Why Businesses Needs a CRM Strategy Tracking customer behavior is not enough, business has to win their hearts and minds, CRM expert says. |
CRM
October 2010
Lauren McKay |
A CRM Showdown in Times Square Executives from four of the industry's top vendors share the same stage - but not the same views. |
CRM
August 2010
Joshua Weinberger |
The 2010 CRM Market Awards -- Hall of Fame: Paul Greenberg The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer - and connected to everyone. |
CRM
January 2011
Lauren McKay |
Most Vendors Embrace Social CRM A study evaluates the performance of leading vendors |
CRM
November 15, 2004
Colin Beasty |
Required Reading: The Evolution of the CRM Value Proposition An interview with Paul Greenberg, author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, on the evolution of CRM, how to increase customer value, resolve customer problems, and keep the customer service personal so customers keep coming back. |
CRM
August 10, 2011
Brittany Farb |
Social Media Expands Role of the Customer While social media should be top of mind for businesses, they shouldn't sacrifice the basics. |
CRM
July 1, 2009
David Myron |
Innovate Your Way Out of a Recession In a recession, an innovative organization can learn to focus on fewer projects - but ones that can meet and even exceed expectations. |
CRM
September 1, 2009
Jessica Tsai |
Microsoft's Million-Member March Milestones and roadmap promises at the vendor's Worldwide Partner Conference '09. |
CRM
October 2010
Lauren McKay |
Proactive: Take the Initiative Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences. |
CRM
August 4, 2015
David Myron |
Social CRM Mistakes and How to Avoid Them Follow these 10 steps to deploy a successful social CRM strategy. |
CRM
December 2012
Esteban Kolsky |
What's in a Name? Debating the future of social CRM. |
CRM
June 2012
Kelly Liyakasa |
Transforming into a Social CRM Enterprise Being successful at social media often requires organizational change management. Here are some tips to follow. |
CRM
June 1, 2009
Marshall Lager |
Sales and Social Media: No One's Social (Yet) Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine. |
CRM
August 20, 2015
Oren Smilansky |
CRM Evolution 2015, Day Three: Customer Engagement Takes Center Stage Industry experts speculate about the Internet of Things, and customer engagement's role in CRM's future. |
CRM
April 2013
Esteban Kolsky |
Evolving Social CRM to Become CRM -- Again Move your CRM implementation to the next generation. |
CRM
January 2014
Marshall Lager |
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? |
CRM
February 2010
Paul Greenberg |
The Shotgun Marriage of Sales and Marketing In this exclusive excerpt from the fourth edition of the industry bible, a legendary thought leader explains why the unification of sales and marketing is finally upon us. |
CRM
December 2013
Esteban Kolsky |
The Digital Transformation of CRM When the world is changing, businesses must do the same. |
CRM
August 14, 2012
Judith Aquino |
The Future of CRM According to Vendors Execs share thoughts on customer trust, brand experience, and social CRM. |
CRM
August 31, 2012
Patrick Dorsey |
Move from Social Media to Social CRM Five ways to bring your business up to speed. |
CRM
December 2004
Coreen Bailor |
10 Technologies That Are Reinventing the CRM Industry Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. Consider the potential of the following 10 technologies. |
CRM
September 1, 2009
Lauren McKay |
The 2009 Influential Leaders - The Fast Follower Anthony Lye's vision for empowering enterprise employees with tools popularized on the consumer Web has dictated Oracle's social CRM roadmap. |
CRM
February 2010
Tsai & Weinberger |
Required Reading: Greenberg at the Speed of Light Paul Greenberg chats reveals why he wrote the book he swore he'd never write. |
Information Today
February 14, 2008 |
SIIA Releases Survey Results on Business Use of Web 2.0 Technologies Business use of Web 2.0 technologies such as wikis, blogs, social networking, and user-generated content are increasing. |
CRM
December 2013
Marshall Lager |
New Year, New Strategies At the change of years, CRM welcomes new social, mobile, and gamification trends. |
CRM
May 2010
Lauren McKay |
It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you. |
