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CIO
September 8, 2010
Stephanie Overby |
Outsourcing: Brazil Blossoms as IT Services Hub CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients.   |
Global Services
November 25, 2007
Adyasha Sinha |
Emerging Bangalores and Shanghais in LatAm As "homeshoring" picks up in the outsourcing arena, various Latin American cities are emerging as the new Bangalores and Shanghais for the customers based in the U.S.A. |
CIO
October 6, 2011
Stephanie Overby |
IT Outsourcing: Study Ranks Best Nearshore Locations for U.S. Customers A new quarterly ranking of Latin American countries rates Mexico, Chile, Costa Rica and Argentina among the best locations for nearshore outsourcing. |
Global Services
October 1, 2008
Avinash Vashistha |
Top 50 Emerging Global Outsourcing Cities They are not Bangalores or Makatis yet; but they could get there sooner. There are nine new entrants and six dropouts from the 2007 list of the top 50 global outsourcing cities. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
April 6, 2008
Adyasha Sinha |
Offshoring to Monterrey Mexico has recently been gaining attention as an attractive nearshore destination, with Mexican IT companies such as Softtek and Neoris emerging as global leaders in the services business. |
Global Services
August 27, 2007
Imrana Khan |
BPO is a Career in the Philippines BPO workers in the Philippines are less likely to leave their jobs than their counterparts in India or China. This is one of the several reasons for the growth in the industry there. |
BusinessWeek
August 13, 2009
Reena Jana |
Chile's Silicon Valley U.S. tech companies are flocking to Santiago, where engineers are smart, wages are low, and government grants are plentiful. |
Global Services
September 20, 2007 |
Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing. |
Global Services
June 26, 2007
Imrana Khan |
EDS + MphasiS + ExcellerateHRO = The Awesome Threesome The 2007 Black Book of Outsourcing's listing of top 50 global service providers is full of surprises. EDS emerging on top is only one of them. |
Global Services
August 27, 2007
Rinku Tyagi |
European Service Providers: In the Eye of a Storm Management strife, slow global service-delivery adoption, fragmented market, few mega deals, and rising competition from foreign players.... The European IT and BPO service providers are facing rough weather. |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
Insurance & Technology
August 31, 2010
Matt Gunn |
5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business. |
Global Services
July 29, 2007
Sinha & Khan |
Warsaw, Krakow Give Way to Gdansk, Wroclaw Not just in Poland but also in most parts of Eastern Europe, larger cities are giving way to the smaller ones for outsourcing centers |
CFO
September 1, 2004
John Edwards |
The Farthest Shore As wages increase in one region, companies move their outsourcing farther afield. This search for new lands spells trouble for India. Look for increases in Africa, Europe, and even depressed manufacturing centers such as Detroit and Cleveland. |
CRM
April 1, 2005
Colin Beasty |
Outsourcing Options South of the Border Consumers aren't necessarily supportive of all that vendors are trying to do to provide customers with cost-effective support. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Global Services
April 26, 2007
Juhi Bhambal |
Opting for Offshore IT Infra Management Increasingly, customers are outsourcing the management of their IT infrastructure to offshore companies over the traditional larger players. And cost is not the only benefit that is driving them. |
Global Services
January 31, 2008
Adyasha Sinha |
Best Performing IT Services Providers--2008 Winner TCS By bagging the largest, single-vendor deal worth $1.2 billion, ever by an Indian IT company, TCS also becomes the leading IT services provider in the 2008 Global Services 100 list. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Global Services
September 24, 2007 |
Top 50 Emerging Outsourcing Cities-I Global Services and Tholons identify the best 50 emerging outsourcing cities. The study also lists the best cities for outsourcing specific functions. |
CRM
August 1, 2005
Coreen Bailor |
A Glimpse at DR-CAFTA The Dominican Republic-Central America Free Trade Agreement (DR-CAFTA) is a heavily debated topic, but some CRM industry pundits contend that it could have little effect on outsourcing. |
Global Services
May 3, 2007
Bhambal & Sengupta |
India's Emerging Cities The new Indian cities that are servicing American corporates are ones that you may not have even heard of. |
IndustryWeek
October 1, 2007
Brad Kenney |
Offshoring in Reverse U.S. tech workers suddenly in demand are being courted by Indian IT companies. |
Global Services
September 30, 2008
Imrana Khan |
Latin America MSS Market Set to Grow to $332.7 Million by 2013 In the current market scenario, the outsourcing of network security in the region is now being accepted at a larger pace. Thus, Latin American IT-services providers are leveraging full outsourcing agreements. |
Global Services
January 31, 2008
Imrana Khan |
Top 10 Leaders, South of the Border--2008 Winner Softtek Softtek now is aggressively looking at Asia for expansion, while consistently emerging as the best LatAm IT-services provider. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
CIO
July 15, 2006
Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
Inc.
July 2005
Darren Dahl |
It's Son of Nafta! If it is ratified, the Central America Free Trade Agreement will eliminate duties on trade between the U.S. and six Central American nations. |
The Motley Fool
November 17, 2007
B. Mann & T. Hanson |
Where 50% Annual Returns Are Common Jose Costa Buck, analyst for T. Rowe Price Latin America, discusses how his fund has returned 53% annually over the past five years, and how American investors can do it too. |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
IDB America
July 2004
Gador Manzano |
Profile of the Young Latin American Entrepreneur They are creative, well educated and eager to stand out, but they all complain about the difficulty of obtaining loans. They belong to the middle class, have university degrees and typically start their first company at around age 30. |
BusinessWeek
January 12, 2004 |
Services: Farming It Out At A Faster Pace Tech-services outfits will see more business, though the rate of growth will slow. Companies will keep moving work from the U.S. to lower-cost areas overseas. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
Search Engine Watch
September 22, 2010
Christian Arno |
Embracing the Nation -- Why Localizing by Country Works If you're serious about competing with the locals in any given market, then you need to take your localization seriously, and that extends to the linguistic and cultural quirks of each individual market. |
Global Services
May 27, 2008
Adyasha Sinha |
South-East Asia: Outsourcing Hotspot Although India, China and the Philippines have been the leading outsourcing nations for some time now, other Asian nations such as Vietnam, Malaysia and Singapore are among the emerging destinations where service providers are starting to expand. |
| Knowledge@Wharton |
Chile: A Beacon of Prosperity in a Turbulent Region Chile has chugged along. At a time of global frailties, its economy is healthier today than it has been over the past five years. What is behind Chile's success and can it be sustained? |
BusinessWeek
December 2, 2010
Mehul Srivastava |
Philippine Call Centers Overtake India Its young workforce, well trained in English, is luring call center operations from Bangalore and Guragon. |
BusinessWeek
April 26, 2004
Kripalani & Hamm |
Merger Fever Breaks Out In Bangalore IBM's $150 million purchase of Daksh eServices, the third-largest Indian call center and back-office service provider, may trigger a wave of acquisitions. |
Global Services
December 28, 2007
Adyasha Sinha |
EMEA: Hotspot for 2008 With Continental Europe expected to spend 60% more on offshoring in '08 than last year, a recent report identifies 13 hot locations in the EMEA region suitable for outsourcing. |
Global Services
November 29, 2007 |
The Future of Offshore Wages Globally, offshore wages are changing dramatically as supply and demand reconcile differences. By 2010, the most noticeable change will be the redistribution of arbitrage from a few global hotspots to a broader base of tier-2 cities and newly emerged countries around the world. |
Global Services
August 8, 2007 |
July's Biggest Outsourcing Deals The biggest outsourcing contract of the month was signed between AstraZeneca and IBM Global Services. |
The Motley Fool
November 15, 2007
Bill Mann |
These Markets Aren't Emerging, They're Exploding A look at the performance of indexes tracking some of the biggest emerging markets illustrates that China, Brazil, India, Argentina, Vietnam, and Mexico have all seen their stocks markets double, triple, or more in the past three years. |
Global Services
June 16, 2007
Adyasha Sinha |
China's New ITO Hubs Outsourcing to Shanghai and Beijing is a given. Now the lesser-known cities of China are gearing up to claim a share of the IT outsourcing pie. Here are 10 such cities. |
BusinessWeek
May 26, 2011
Bruce Einhorn |
India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share. |
Bank Technology News
May 2001
Daniel Joelson |
Online Trading Craze in Latin America The market goes from hope to fear and back... |
Financial Planning
November 1, 2011
Donald Jay Korn |
The Latin Quarter Fortunately, unleveraged exposure to the region has been more than ample over the past decade. Planners with clients who can live with volatility might want to look south of the border. |
CFO
October 1, 2003
Abe De Ramos |
The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow? |
