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CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands.   |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
HBS Working Knowledge
July 12, 2010
Martha Lagace |
Rocket Science Retailing: A Practical Guide Here's how retailers can make the most of cutting-edge developments and emerging technologies. |
HBS Working Knowledge
August 4, 2003
Jonathan Byrnes |
Supply Chain Management in a Wal-Mart World Here's a supply-chain dilemma: Now that you've learned how to do business with Wal-Mart, what do you do with everyone else? |
CRM
January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience. |
CIO
January 11, 2010
Joab Jackson |
IBM: Consumers Demand More Interactivity Consumers want more retail stores to be more interactive and personalized online, a new survey from IBM has found. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
CRM
May 1, 2003
David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make. |
CRM
June 1, 2006
Phillip Britt |
Market Focus: Retail: How (and Where) May We Serve You? Retail consumers want to receive a high level of service regardless if they shop online, in a store, or some combination of channels. The retailers that recognize and meet this challenge of multichannel customer service are the ones that will get the best profit margins. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
CIO
October 15, 2002
Susannah Patton |
Food Fight As they struggle for survival against discounters like Wal-Mart, supermarkets turn to IT to make shopping easier, cheaper and more profitable for them. |
CRM
October 8, 2013 |
SAP Releases Customer Activity Repository SAP Customer Activity Repository, powered by the SAP HANA, brings together customer, sales, and inventory information. |
The Motley Fool
October 15, 2010
Tim Hanson |
A Huge Opportunity in Retail India could be the next portal for big retailers. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
CRM
May 2014
Leonard Klie |
The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers. |
Wall Street & Technology
June 4, 2004
Eugene Gilerson |
(mis)Alignment of IT Offshoring Outsourcing software projects offshore is one of the hottest topics in management consulting. |
CRM
July 1, 2007
MacGibbon & Schumacher |
Owning E-commerce Technology Simplifying the business will allow e-commerce managers to focus on core competencies that drive the top line. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
InternetNews
January 12, 2004
Susan Kuchinskas |
RFID... Tagged for Retail Software giants get behind the tiny tag technology they say could hold the key to real profits. |
CRM
August 4, 2014
Maria Minsker |
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences. |
CRM
October 2011
Brittany Farb |
The (Old) Rules Do Not Apply Traditional standards of database marketing will be retailers' downfall |
Global Services
March 1, 2008
Adyasha Sinha |
Lights, Camera, Action... It is only a matter of time before Hollywood comes calling with work beyond special effects. With the growing partnerships between movie studios across the globe, outsourcing is set to play a larger role in the media & entertainment industry. |
InternetNews
May 22, 2006
Michael Hickins |
IBM's 30 Percent Solution IBM today introduced Dynamic Inventory Optimization Solution, a tool that promises to help retailers reduce inventory levels by 30 percent while maintaining or improving out-of-stock levels. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
BusinessWeek
April 17, 2006
Manjeet Kripalani |
Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
CIO
August 1, 2002
Meridith Levinson |
Your Place or Mine? You want customers to be able to buy online and pick up at your store. But figuring out how to do that is a major IT challenge. Here's how two retailers pulled it off and why one is balking. |
IndustryWeek
July 20, 2009
David Blanchard |
Five Keys to Supply Chain Success in India India presents many opportunities to U.S. manufacturers, but just as many operational challenges. |
The Motley Fool
April 15, 2005
Chris Mallon |
Wal-Mart: Tech King? Wal-Mart's innovative use of technology changed the face of American business. |
Knowledge@Wharton
February 26, 2003 |
Why Big-box Retailers Often Fumble in Their Global Growth Strategies How good are these companies at reaching beyond their borders, and how successful will they be in the future? Experts from Wharton are cautiously optimistic, noting that retail depends heavily on such disparate factors as consumer whims and the cost of real estate. |
Global Services
September 25, 2008 |
Sales Strategies to Succeed in a Tough Economy The basics of selling and account management do not change in a tough economy. Regardless of the level of business economic conditions, the selling teams in service provider companies only need to make some tactical adjustments to reach their revenue goals. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
CFO
December 1, 2004
Don Durfee |
Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing? |
CIO
March 31, 2014 |
Retail Must Reinvent Itself for the Omnichannel Future IDG Communications CEO Michael Friedenberg offers his take on the latest IDC predictions about retail customers, big data, supply chain and more. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
Global Services
October 1, 2008
Avinash Vashistha |
Top 50 Emerging Global Outsourcing Cities They are not Bangalores or Makatis yet; but they could get there sooner. There are nine new entrants and six dropouts from the 2007 list of the top 50 global outsourcing cities. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
HBS Working Knowledge
November 17, 2003
Diana Farrell |
IT Investments that Pay Off Whether you believe that IT revolutionized business processes or didn't change a thing, this article will help you get a handle on how to forge ahead in the "new" economy. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
