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Global Services
July 30, 2007
Glenn Brule |
Business-analysis Skills: Critical for Sourcing Success Whether a company is embarking on a full-scale, outsourced call center or IT operation, or contracting globally for simple project-based services, the need for business-analysis skills is vital. Yet, the role of a business analyst in outsourced engagements is often undefined and elusive.   |
Global Services
July 8, 2008
Namita Goel |
Speedsourcing Accelerating the sourcing process using an interactive and collaborative approach is not only desired, but also appropriate for many organizations today |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
HRO Today
Jul/Aug 2008
Atul Vashistha |
Is Global Sourcing an Item on Your Strategic Plan of Action? Survey examines what buyers are thinking when it comes to sourcing services on a global scale. |
Global Services
June 27, 2007 |
The Global Sourcers More and more people are sourcing services from around the world for their companies. But do they have the right skills for a job that is becoming increasingly strategic to their companies? |
Global Services
September 1, 2008 |
The Definitive Survey of Sourcing Advisers Welcome to the first ever study on sourcing advisory companies that covers the views of service buyers and providers. |
Global Services
December 4, 2008
Masur & Baldia |
Outsourcing in a Challenging Economy: The Multisourcing Alternative Many companies today are increasingly recognizing the possible benefits of a newer strategy known as multisourcing, which may well be a particularly effective strategy in rough economic times |
Bank Technology News
March 2006
Glen Fest |
Telecom Expense Management: Call Forwarding To Outside Operators Challenged with managing voice, data and wireless services, BancorpSouth handed telecom billing and procurement to an outsider. That's when the bank finally gained control. |
Wall Street & Technology
January 23, 2007 |
A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed. |
Wall Street & Technology
April 14, 2006
Jerry Bartlett |
Trading Partners TD Ameritrade's CIO tightens vendor management in a consolidated environment. |
CIO
March 15, 2006
Thomas Wailgum |
Untangling Telecom: How to Get More and Spend Less Negotiating for networked telecom services is now largely the responsibility of CIOs. Fortunately, help is on the way. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
Global Services
June 4, 2008
Namita Goel |
Into its Own: Sourcing as a Profession If the demand for sourcing professionals outstrips supply, where will the talent come from? |
Global Services
July 1, 2008
Deborah Kops |
Advice and Warn In a relatively nascent industry such as global services, third-party advisers can play a very important role in the shaping and implementation of a strategy. |
Global Services
July 30, 2007 |
Outsourcing in a Vacuum The 1990s created a legacy of billions of dollars worth of outsourcing contracts that are now approaching renewal. How can organizations take re-sourcing or in-sourcing decisions when a large part of knowledge resides with the existing provider? |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
CIO
November 15, 2005
Stephanie Overby |
Book Review: A Source for Sourcing A guide to IT outsourcing success, whether you outsource a little, a lot or not at all. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
Global Services
September 12, 2008
Philip Fersht |
The Parameters of Evaluating Sourcing Advisory Firms Third-party advisers assistance might be one of the reasons behind the increased level of satisfaction between you and your outsourcing partners. Here's what you should look for before engaging in a pact with these intermediaries. |
FAO Today
Mar/Apr 2008
Phil Fersht |
Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them. |
PHONE+
Mitchell Hershkowitz |
Best Practices for Managing Communications Services -- Phase 3: Migration In the third of a three-part series exploring best practices for assisting organizations with managing their communication services, we look at the Migration Phase, which includes an IT road map for migration to converged communications, SIP trunking and telecom price negotiation. |
Global Services
November 5, 2007
Dorie Culp |
Keeping Employee Morale High The time-consuming process of sourcing evaluation spreads a lot of anxiety among employees regarding their future. These guidelines will help maintain employee morale and make sourcing transitions smooth and efficient. |
CRM
September 1, 2009
Ray Wang |
Stand Up for Your Rights! How to ensure the software you use isn't abusing you in the process. |
Insurance & Technology
June 16, 2004
Anthony O'Donnell |
Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
CIO
August 1, 2002
Lorraine Cosgrove Ware |
Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
HRO Today
April 2008
Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Global Services
October 7, 2008
Namita Goel |
Managing Disputes Who suffers the most in case of a dispute -- customer or service provider? Whose fault is it anyway? Who's holding the ball at the time of deal termination or disagreements? Is it possible to carry on an outsourcing relationship after a nasty scrap? Here's a reality check |
CIO
February 1, 2004
David Clarke |
The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game. |
| PHONE+ |
Roundtable: State of the Industry PHONE+ invited three of the industry's leading executives to share their perspectives on the opportunities and/or challenges for the communications industry. |
Global Services
January 22, 2008 |
Sourcing: From Art to Science Moving to the next generation of sourcing requires moving from art to science. |
InternetNews
January 9, 2008
Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year. |
Bank Systems & Technology
February 24, 2010
Steve Martin |
Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks. |
IndustryWeek
April 1, 2008
Nick Zubko |
Sources of Strength With globalization forces transforming their businesses, manufacturers are creating more powerful sourcing strategies to control costs throughout the supply chain. |
IndustryWeek
September 1, 2008
Nick Zubko |
Good Captains and Calm Seas Five ways CPOs can prepare for an economic downturn. |
FAO Today
Mar/Apr 2008
David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive. |
Home Theater
April 2, 2008
Mark Fleischmann |
FCC Bans Apartment Exclusives Tenants are no longer to select telecom service providers dictated by their landlords. |
InternetNews
August 29, 2005
Tim Gray |
Financial Service Providers Should Outsource More To improve the bottom line, financial firms should send IT work out. |
CIO
April 11, 2011
Rob Lemos |
How the Cloud Can Turn Toxic Technology attorney Matthew Karlyn tells CIOs how to avoid poisonous cloud contracts |
HRO Today
September 2008
Atul Vashistha |
Good Governance Is Critical Supporting your global initiative with the three pillars of strategic, functional, and project governance is critical to outsourcing success. |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
FAO Today
Mar/Apr 2008
Lisa Ross |
Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations. |
PHONE+
May 11, 2010
Khali Henderson |
Agents Reinvent TEM Keeping telecom environments and expenses under control for customers requires regular monitoring and management. |
PHONE+
November 30, 2009
Drew Allgeier |
Collaborating Within the Channel When the going gets tough, the telecom and networking industries and their channel partners get collaborative. |
Global Services
December 2, 2008
Paul Roehrig |
New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue |
Global Services
October 29, 2007
Deborah Kops |
If the Shoe Fits, Wear it Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement? |
PHONE+
August 28, 2009 |
PHONE+ Asks ... Does Exclusivity Pay? Telecom industry consultants weigh in on whether exclusive vendor contracts makes good business sense. |
