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CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI.   |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
CRM
November 1, 2005 |
First American A financial services firm reinvests in technical support. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
WellPoint Grows with PeopleSoft Self-service functionality and centralized HR services help the health insurer navigate the challenges of its aggressive growth strategy cost-effectively. |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
InternetNews
June 26, 2006
Ed Sutherland |
More PeopleSoft Support From Oracle Oracle added to its PeopleSoft Enterprise platform. |
CRM
October 18, 2004
Jason Compton |
How to...Select a CRM Implementation Partner Hands-on advice to ensure CRM success. |
CRM
December 2005
Colin Beasty |
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries. |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
CRM
August 1, 2006
Colin Beasty |
Secret of My Success: PRM Goes VARs(ity) A software manufacturer finds that Siebel functionality fits. |
CRM
January 2004
Martin Schneider |
The Hard Sell Selling ice to Alaskans is a breeze compared with selling CRM internally to executives who resist commitment and users who shun change. Although the benefits of CRM may be clear to you, the challenge is to convince everyone else. Here's how. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
February 2003
Lisa Picarille |
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. |
InternetNews
May 6, 2009
Alex Goldman |
Oracle Beefs Up Business Analytics Software Upgrades to a handful of related Oracle products accompany the new release, including JD Edwards integration. |
CRM
September 2004
Eric Krell |
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations. |
CRM
June 2, 2003
Lisa Picarille |
PeopleSoft Dives Into the Mid-Market PeopleSoft Inc. is aggressively courting mid-market companies with its recent announcement of 13 new products aimed at businesses with annual revenue between $50 million and $500 million. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
Bank Technology News
January 2005
Gregory Goth |
The People(soft) V. Larry Ellison The contentious battle between Oracle and PeopleSoft was always more about money than customers. But now that Oracle CEO Larry Ellison has achieved a hard-won and expensive victory, he and his team must convince clients to stick around. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Follow the Rules Blue Shield of California utilized Oracle's PeopleSoft Enterprise Human Capital Management solution to centralize its HR systems and increase workforce productivity. |
CRM
October 2003
Ginger Conlon |
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. |
CRM
August 2003
David Myron |
6 Barriers to CRM Success And How to Overcome Them If Gartner's claims are accurate that about 50 percent of CRM implementations fail, and if Aberdeen Group is correct that in 2002 the CRM market reached $13.4 billion, then companies flushed about $6.5 billion down the toilet last year alone. |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CRM
May 2004
Jason Compton |
How to...Select the Right People for a CRM Strategy Team These four strategies will facilitate the successful business transformation that accompanies CRM. |
CRM
September 8, 2010
Ed Jenks |
So Many CRM Service Providers, So Little Time Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose? |
CRM
March 3, 2003
Lisa Picarille |
Oracle CRM in Bloom in 2003 The software company used its AppsWorld conference to unveil 28 new business flows, a big CRM customer win with 1-800-Flowers.com Inc., a new CRM vice president, and a positive review from a previously critical market research firm. |
InternetNews
February 28, 2005
Michael Singer |
PeopleSoft Users on the Fence: Report PeopleSoft customers jumping ship, climbing aboard Oracle's. |
CRM
September 2007 |
The 2007 Market Awards: Enterprise Suite CRM The enterprise suite CRM market is at a critical point in its evolution. |
CRM
April 2004
Emmy Favilla |
Midsize Companies, Mammoth Results You don't have to be a huge corporation to get a big return on your CRM investments, and these 10 midmarket businesses prove it. |
CRM
May 2003
Lisa Picarille |
Overly Ambitious Hewlett-Packard's CRM czar Mike Overly is working overtime to unify the company. |
CRM
September 19, 2014
Sameer Bhatia |
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. |
CRM
September 2006
Karen Bannan |
Hosted or Housed? The decision to implement one or the other CRM-solution model is a complicated one. Here is a rundown of significant financial aspects to consider. |
CRM
March 1, 2007
Colin Beasty |
Secret of My Success: Peace, Love, and Unity Server management solutions provider DirectNet turns to Green Beacon to reduce the sales force's resistance to working together. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
CRM
December 2003
Ginger Conlon |
A Winning Formula Top executives from five leading vendors voice their opinions on how companies can unite sales and marketing to create a customer-centric organization. |
CRM
May 2003
Ramin Ganeshram |
Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. |
CRM
March 2005
Jason Compton |
You've Got Questions, We've Got Answers We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found. |
CRM
April 2003
Martin Schneider |
Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results. |
CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
Finance & Development
September 1, 2001
Caroline Mascarell |
The Odessa Initiative An initiative that involved local residents in reforming Odessa's housing and water sectors demonstrates how popular participation can contribute to the success of development projects... |
CRM
September 1, 2007
Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
CRM
December 2003
Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful. |
CRM
August 2004
Joshua Weinberger |
Selecting the Right Services Partner(s) The keys to deciding what roles CRM consultant and integrators can play and how everyone can work together for your success. |
CRM
March 2004
Emmy Favilla |
IN BETA: Maximized Prospects Maximizer Enterprise 8 (ME 8) incorporates aspects of marketing, sales, and customer service and support. Designed to help users gain prospects, attract new customers, and boost repeat business figures, the software incorporates aspects of marketing, sales, and customer service and support. |
CRM
December 1, 2005
David Myron |
Oracle's First Fusion App Oracle plans to release its first fused application in January 2006. |
InternetNews
September 15, 2004
Michael Singer |
Prepare Now for Oracle's Takeover Analysts say JD Edwards customers are in the most precarious position if Oracle's acquisition bid of PeopleSoft succeeds. |
