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U.S. Banker January 2008 Anthony Malakian	Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Technology News January 2004 Holly Sraeel	Promises, Promises. A Fresh Start in the New Year. The branch is at a tricky crossroads. Banks must carefully balance new technologies and other channels so that the branch doesn't over or underwhelm customers' expectations.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
U.S. Banker November 2007 Paul Hyde et al.	Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Technology News August 2003	By The Numbers One of the major effects of check-image exchange is the eventual elimination of the float. The annual value of the float is about $5 billion, say banks, even in today's low-rate environment.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
Bank Systems & Technology January 31, 2006 Peggy Bresnick-Kendler	Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends?
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy	Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study.
U.S. Banker April 2007 Lee Conrad	To Win Client Lauds, Think Free Space, Not Free Breakfasts Community banks can no longer live off small-business customers' goodwill. They need to get creative, like lending space for client meetings and acting as a networking planner. But is it enough?
U.S. Banker July 2005 Lee Conrad	Stalled Deposit Growth Challenges Community Banks The value of community bank stocks remains high, but many challenges await. Buckle up. The road ahead could get bumpy.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Systems & Technology August 1, 2007 Nancy Feig	Banking Customers More and More Mistrustful of Financial Institutions It's not just security breaches that are causing consumers to lose faith in their financial institutions. Consumers in general are more demanding, and this attitude spills over into the relationships they have with their banks.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
U.S. Banker May 2008 Anthony Malakian	Creating a Haven of Comfort For the Rich to Do Business The mass affluent expect a branch to be as progressively designed as their home.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Technology News April 2001 David Rountree	Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly...
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Technology News January 2007 John Adams	Trustworthiness: Customer Loyalty Stems From Competence How important is security? New research says consumers hold banks to a higher standard than other retail business when it comes to safety and overall staff and institutional competence.
U.S. Banker July 2007 Lee Conrad	Community Banks Reporting Greater Pressure to Use BI Community banks are seeing lower prices for business-intelligence products, though they're weathering more competitive pressure from big banks. But BI also helps small banks be better banks.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
Bank Technology News August 2007 Tom Warsop	The Users Take Control The most significant trend of the past two decades has to do with consumer empowerment. Banks and other financial service providers understand this new power, and the resulting shift in their market approach reflects it clearly.
U.S. Banker January 2008 Lee Conrad	Banks Newest Growth Plan: Investing in Other Banks Banks both big and small are increasingly investing in other financial entities to expand their own growth plans.
Bank Technology News March 2002 David Rountree	Getting Technology Right Don't tell bankers about the importance of financial IT...
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Study: Banks Need New Ways to Gauge Customer Payment Preferences A recent study shows behavior models can help financial institutions understand clients better and can improve their competitive position in the payments business..
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
U.S. Banker October 2007 Lee Conrad	Privacy Push: Banks Chafe Against Move To Block Use of SS Numbers Two major federal efforts to curb the widespread use of Social Security numbers are putting banks-the largest private-sector users of those nine sensitive numbers-on defense.
Bank Systems & Technology January 31, 2006 Ivan Schneider	Size Matters To stave off a purchase by more-efficient and better-capitalized European banks, can U.S. banks manage an operational turnaround in time? For institutions that have been built through M&As, that's a questionable proposition.
Bank Technology News December 2007	Small Business: Taking Small Biz To The Web -- Again Two reports this year on small-business Website usability and effectiveness, found that while many banks are revamping their sites, most are still spinning their wheels.
U.S. Banker April 2002	Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit...
Bank Systems & Technology April 7, 2006 Peggy Bresnick Kendler	Security Outlook A plethora of high-profile data breaches and concerns about identity theft have put the banking industry on high alert. To secure their information assets, banks must implement a cross-channel, multilayered approach that extends beyond technology.
Bank Technology News June 2002 Jan Jaben Eilon	Small Business Entices Marketers With over 5 million small businesses in America, banks are realizing the potential in this market.
InternetNews December 9, 2010	Now Showing: Longer YouTube Videos You Tube has lifted the 15-minute limit on uploads. The longer videos are a mixed blessing for IT.
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy	One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
Bank Technology News November 2005 Adams et al.	The Innovators Issue Innovation in banking continues, to the benefit of all customers. Here is an overview of key people, products and issues driving innovation in the financial services industry.
OCC Bulletin December 1, 2004	Notice of Comptroller of the Currency Fees for Year 2005 The purpose of this issuance is to inform all national banks and federal branches and agencies of fees charged by the Office of the Comptroller of the Currency for year 2005. Changes are effective January 1, 2005.
U.S. Banker June 2007 Lee Conrad	Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue.
Bank Systems & Technology May 3, 2005 Deena M. Amato-McCoy	Creating Virtual Value By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News May 2001 Maria Bruno	E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else...
Bank Technology News May 2003 Robert Kapler	Getting Serious About Check 21 Banks rev up technology as legislation gets closer
Bank Systems & Technology January 14, 2004 Steven Marlin	Sharpening Aim at Retail Banking Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
Bank Systems & Technology December 1, 2006 Katherine Burger	What an Experience How can banks achieve growth and customer-retention goals when the products and services they offer are highly commoditized?
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler	The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices
Bank Technology News January 2005 Michael Sisk	The Post-October 28 World: It's Time for a Reality Check on Check 21 Believe it or not, there are still many misconceptions about the law among the public, which banks must battle as they gradually implement new checking technology.