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CIO
August 1, 2005
Grant Gross |
VoIP Security Debate Heats Up Voice over IP (VoIP) telephony and malicious software for mobile devices are among the most-hyped IT security threats, according to Gartner.   |
CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc. |
CRM
March 1, 2007 |
destinationCRM Dashboard IP Telephony and SMBs: A Question of Security... Avaya Begins an Ascent... Salesforce.com Keeps Its Apex Promise... Infor Is the Top Performer in Performance Management... etc. |
CRM
April 19, 2013
Peter LePine |
Understand the BI Maturity Model to Improve Your CRM Implementation A four-stage approach to help you deliver on your customers' requirements. |
Bank Systems & Technology
August 11, 2008
Orla O'Sullivan |
U.K. Banks Now Charge for Mobile Banking Britain's top banks have begun charging their mobile banking customers for text messages -- typically the equivalent of $5 or $6 a month to subscribe to messages sent by the bank plus 50 cents every time a customer requests information. |
CRM
April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents. |
InternetNews
August 23, 2004
Dan Muse |
Cisco Ties Microsoft CRM to Your Phone System Cisco Systems today announced plans to integrate its IP Communications platform with Microsoft CRM. The goal is to provide an affordable way to give everyone in the company a single view into complete customer data. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
CRM
August 2010
David Myron |
Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards. |
CRM
September 2004
Britt et al. |
The 2004 Market Leaders CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry. |
CRM
August 19, 2010
Lauren McKay |
Jive, Lithium Lead Another Social Scene, the Gartner Magic Quadrant for Externally Facing Social Software The Gartner Magic Quadrant for Externally Facing Social Software (EFSS), focuses solely on interactions that pass beyond an organization's firewall. Here are the important players in the market. |
InternetNews
August 4, 2010 |
Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category. |
CIO
May 1, 2002
Lafe Low |
What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management... |
PC World
November 20, 2006
Yardena Arar |
Consumer Watch: Is That a Sales Pitch in Your Pocket? Get ready for the age of mobile marketing, coming soon to your cell phone. |
CRM
November 2009
Christopher Musico |
They've Got Your Number Enterprises now see the potential for telephone-enabling technologies and software-as-a-service to help capture the voice of the customer. |
CRM
June 1, 2004 |
Heard and Overheard Quotes about CRM. |
Bank Technology News
November 2007
Jorge Blanco |
IP Telephony Plays a Key Role in Business Continuity To provide uninterrupted service in the face of extraordinary conditions, best-in-class financial institutions are turning to IP telephony and adopting new communications applications that the technology enables. |
InternetNews
November 23, 2005
Colin C. Haley |
VZ Wireless Sues Alleged Spammer The carrier says Passport Holidays sent nearly 100,000 unsolicited text messages to Verizon customers. |
CRM
July 9, 2010
Lauren McKay |
Jive and Lithium Top Gartner's First-Ever Magic Quadrant for Social CRM According to Gartner, social CRM application spending will grow at a faster rate than traditional CRM spending. Here is a brief break-down of the market. |
Bank Technology News
November 2009
John Adams |
HSBC's Pipe Work Sends Texts Down the Drain First Direct's erroneously sending customers text messages with other people's transaction details earlier this fall sends a message of distrust to consumers. |
Entrepreneur
August 2007
Catherine Seda |
A Gr8 Way 2 Win Customers Get into your customers' pockets with SMS advertising. |
CRM
July 2013
Marshall Lager |
A Delicate Balance Are CRM vendors sending mixed messages, or complementary ones? |
CIO
April 20, 2011
Chris Kanaracus |
Gartner: BI, Analytics Software Spending Jumps 13.4% Global spending on BI, analytics and performance management applications jumped 13.4 percent in 2010 to US$10.5 billion. |
CRM
June 2, 2003
Martin Schneider |
News in Brief Gartner has reviewed the top midsize CRM vendors in its latest Magic Quadrant study... More than 60 percent of retail companies anticipate a significant increase in their expenditures for CRM during the next two years... The speech recognition market is projected to increase... etc. |
CRM
April 8, 2011
Tyler Garns |
Convergence of CRM and Marketing Automation for SMBs What this integration means for business |
CRM
August 27, 2003
Martin Schneider |
News in Brief Demand for chief customer officers has surged... technology spending by North American banks will remain flat for 2003... mobile access to CRM solutions, not wireless connectivity, will see the most attention from systems integrators... and more. |
InternetNews
January 19, 2006
Ed Sutherland |
Europe, Asia Overtake U.S. in PC Shipments The U.S. no longer leads the world in PC shipments. That isn't likely to change, according to Gartner. |
CRM
April 1, 2007 |
destinationCRM Dashboard Enterprise CRM Is Three Sheets to the Wind... Sage Unveils a New Taste of CRM... VoIP Has Too Much Variation for SMBs... Verint: Can I Get a Witness?... etc. |
CRM
January 1, 2007 |
destinationCRM Dashboard CRM Vendors Get SOA Happy... Tailored Dynamics... Europe Eyes Mobility... DataFlux Accelerates the Path to MDM and CDI... SugarCRM Builds a Firm Foundation... etc. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
June 30, 2010
Lauren McKay |
7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations For large organizations, there are myriad product choices in the CRM suite arena to choose from, 18 of which Bill Band sifts through in his annual "Forrester Wave: CRM Suites for Large Organizations" report. |
Popular Mechanics
June 2009
Seth Porges |
How to Email Text Messages to Any Phone The key is to use what are known as SMS gateways. These are backdoors that transform other (usually less expensive) types of communications, such as e-mail and instant messages, into text messages. |
InternetNews
July 15, 2009 |
SAP Keeps Lead in CRM as Market, Rivals Grow Microsoft and Salesforce are the fastest-growing CRM software providers, according to a new report from Gartner. |
InternetNews
December 31, 2008
Richard Adhikari |
Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix. |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
CRM
June 30, 2010
Lauren McKay |
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM. |
InternetNews
December 13, 2004
Erin Joyce |
Updating Voicemail for the IP Generation Communications and Voice over IP software provider Avaya is throwing voicemail a kind of birthday bash with an update of its IP telephony suite. |
CRM
March 1, 2004
David Myron |
Vertical Focus: Integrators: Necessary Evil or Indispensible Resource? North American companies shelled out $16.8 billion for CRM services last year. Large enterprise customers find professional services firms often add complexity to CRM implementations, but most are likely to use at least one services firm. |
Wall Street & Technology
July 26, 2004
Kerry Massaro |
Fast Facts From Radicati Group Learn some statistics about instant messaging, e-mail and spam, and voice over internet protocol. |
InternetNews
May 11, 2005
Sean Michael Kerner |
British Airways in Major VoIP Deployment Cisco gets the contract that pushes IP telephony across airline giant's employee base. |
CRM
February 10, 2014 |
PowerObjects Releases PowerSocial, an Dynamics CRM Add-on for Social Media Management PowerSocial Users can post and monitor Twitter and LinkedIn messages directly from Microsoft Dynamics CRM. |
InternetNews
July 19, 2005
David Needle |
Siebel Scores High CRM Marks Forrester Research recognizes Siebel Systems' performance in the CRM market despite a tough year in other areas. |
InternetNews
October 25, 2004
Colin C. Haley |
Avaya Intros IP Telephony On Demand Taking a page from IBM's and HP's on-demand model, Avaya announced a new offering today to help service providers sell IP telephony and contact center applications to businesses for a monthly, usage-based fee. |
CRM
March 1, 2005
Jason Compton |
Is 2005 the Year for Wireless CRM? The last big wireless CRM push began five years ago, and Liz Herbert, Forrester Research analyst, says the time is right for a rebirth. |
InternetNews
June 22, 2006
Erin Joyce |
New IP in That Good Old Phone Avaya takes IP telephony to a new level in a retro way. |
InternetNews
October 19, 2004
Susan Kuchinskas |
PC Shipments Up, But U.S. Lags Quarterly analyses of the PC market released by research firms IDC and Gartner show positive growth, with commercial sales in the U.S. bolstering the sector. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CIO
February 1, 2002
Danielle Dunne |
Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs... |
