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Job Journal July 10, 2005 Bob Rosner	Working Wounded: Positioned for a Positive Review How to capitalize on a positive job performance review.
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Job Journal February 3, 2008 Michael Kinsman	Career Pros: Bosses Hold Keys to Employee Morale Managers and supervisors play a pivotal role in worker morale.
Job Journal May 6, 2007 Michael Kinsman	45 Ways to Drive Your Boss Crazy Read a few pages of Anita Bruzzese's "45 Things You Do That Drive Your Boss Crazy." and you probably will see yourself. And you're almost guaranteed not to like the picture you see.
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
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Job Journal February 4, 2007 Rich Heintz	A Step Ahead What does your boss need? If your answer is, who cares? you're probably not on your boss's favorites list. If you want to be a more valued employee, one way to get there is by anticipating your supervisor's needs - by doing things without being asked.
Fast Company September 2003 Kerry J. Sulkowicz	The Corporate Shrink My immediate boss gets in the way of every good idea I have. He can't seem to tolerate my wanting to be creative or successful... Our CEO is constantly pitching our services, but he always swings for the home run and whiffs...
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The Motley Fool August 25, 2005 Alyce Lomax	Coach Carries On Despite some retail gloom, and its forward P/E of 27 not looking like much of a bargain, it's worthwhile to note that it sounds like things are still speeding along quite well at Coach.
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