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CRM
July 2004
David Myron
CRM.GOV No longer the bailiwick of the private sector, CRM is a prime focus of government agencies. A look at how Baltimore, Las Vegas, and Miami Dade County are using CRM to improve service and efficiency. mark for My Articles similar articles
CRM
May 2013
Leonard Klie
Toronto's Nerve Center Provides Easy Access Canada's largest city improves customer service with Toronto 311. mark for My Articles similar articles
CRM
January 2015
Leonard Klie
Buffalo Builds Resident Trust with CRM Kana Software's Lagan Enterprise system revitalizes city services. mark for My Articles similar articles
CRM
August 2, 2004
Chris Selland
Back to the Future Today's CRM technology is better than ever but the vast majority of companies are driving down the same old cow path with, at best, a faster cart. mark for My Articles similar articles