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IndustryWeek
October 1, 2008
Jill Jusko |
Measured Success: By The Numbers Customer satisfaction is a popular metric by which to gauge the success of innovation efforts. But it's not the only one.   |
Insurance & Technology
August 6, 2008
Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
Wall Street & Technology
May 15, 2006 |
I Want My BPO According to a recent survey, 53.8% of participants -- slightly more than half of whom represented financial services companies -- indicated that business process outsourcing has met or exceeded their firms' expectations. |
BusinessWeek
April 15, 2010
James P. Andrew |
What Executives Make of Innovation The head of the global innovation practice at Boston Consulting Group dives more deeply into the findings from this year's survey taken to compile the ranking of the most innovative companies. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
IndustryWeek
October 1, 2007
Jill Jusko |
Innovation Grade: Improvement Needed One would think that U.S. manufacturing firms were zeroed in on improving their innovation efforts. But, new research suggests that their efforts are struggling. |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
Insurance & Technology
April 6, 2009
Anthony O'Donnell |
Innovation Group Releases New End-to-End Insurance Platform, Innovation Insurer Component based policy admin, claims and analytics solution offers advanced capabilities, including wireless capabilities for adjustors, integrated telematics, in-vehicle crash detection, and vehicle and asset tracking. |
CRM
June 24, 2011
Elisa O'Donnell |
Kill the Office of Innovation What it really takes to create a thriving innovation capacity within an organization. |
HBS Working Knowledge
March 20, 2006
Huston & Sakkab |
P&G's New Innovation Model Procter & Gamble's assessment of its aging innovation process and the development of connect and develop. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
Global Services
November 29, 2007 |
The Future of Outsourcing by the Energy Sector Taken at face value, the energy retail sector would appear to be ripe for outsourcing. |
Global Services
August 27, 2007
Rinku Tyagi |
The World is Far from Flat The world is far from flat. And, we have just begun to see the impact of globalization. Outsourcing will be the greatest economic leveling force in mankind's existence. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
Insurance & Technology
June 16, 2004 |
Transforming Your Business Through IT and Business Process Outsourcing Insurance is a risk management industry, and its approach to outsourcing should be consistent with its nature. Risks are to be managed, not fled from. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
Food Engineering
April 1, 2008 |
Outsourcing requires homework There's no doubt that outsourcing can save money and take the pressure off several business tasks -- if executed properly. But many companies don't do homework first, according to this Deloitte Consulting 2008 report. |
HRO Today
Mar/Apr 2008
Gianni Giacomelli |
How to Sustain Innovation Think of HRO innovations as a marathon and not a sprint. For providers to deliver continuous improvements effectively, they will need to make the right investments and get some concessions from the buyers. |
IndustryWeek
May 1, 2008
Jill Jusko |
Bookshelf: Innovation to the Core: A Blueprint for Transforming the Way your Company Innovates In their new book, Peter Skarzynski and Rowan Gibson detail how to evaluate new growth opportunities, provide guidelines to manage innovation resources and suggest design rules to improve a corporation's innovation pipeline. |
Bank Systems & Technology
March 29, 2006
Katherine Burger |
You're Wearing That? Innovation is not just about new products and services, but also encompasses business model innovation, process innovation, culture innovation and management system innovation. |
IndustryWeek
October 20, 2010 |
Innovation Nation? Manufacturers are more involved than other industries in innovation, but engagement is hardly widespread. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Global Services
November 29, 2007 |
The Future of Innovation The challenges are there, but so are the opportunities to open up vast new global markets through innovation. |
CIO
December 14, 2010 |
How to Restart Innovation CIOs reinvest savings and focus staff on user benefits to get creative ideas flowing. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
Insurance & Technology
June 16, 2004
Anthony O'Donnell |
The Hartford Boosts E-Service The company is demonstrating how carriers can improve the claims experience for their policyholders and independent agent business partners with online initiatives. |
Insurance & Technology
February 5, 2007
Anthony O'Donnell |
Consolidation Laggards European and Asian life insurers have an edge over North American companies in policy administration systems consolidation. |
IndustryWeek
January 31, 2012
Josh Cable |
GE Barometer: Executives Believe Innovation and Growth Go Hand-in-Hand However, uncertainty in the global economy is curbing their companies' appetites for risk and making it harder for them to find capital. |
Global Services
September 25, 2008 |
Sales Strategies to Succeed in a Tough Economy The basics of selling and account management do not change in a tough economy. Regardless of the level of business economic conditions, the selling teams in service provider companies only need to make some tactical adjustments to reach their revenue goals. |
Insurance & Technology
May 19, 2010
Katherine Burger |
AXA Equitable CIO Discusses How Tech Helped Carrier Weather Economic Storm Kevin Murray, EVP and CIO of AXA Equitable, thinks the carrier's investment in enabling technologies such as rules engines and SOA have been key to its continued strong performance during economic turmoil. |
Entrepreneur
December 2008
Chris Penttila |
Know Your Return on Innovation Endless ideas and prototypes don't mean anything if they're sitting on shelves. Get your innovations out there, and then get tracking. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
CIO
December 23, 2008
Jarina D'Auria |
Five Things Judy Estrin Has Learned About Closing the Innovation Gap In her book, Closing the Innovation Gap, former Cisco CTO Judy Estrin shares why CIOs and other leaders must nurture innovation to fend off global competition. |
Bank Technology News
June 2010
John Pyrovolakis |
Innovators: A Call to Action The Innovation Accelerator wishes to leverage great and innovative technologies developed in our nation's research universities and federal research labs on the strength of federal funding to empower our nation's banking industry. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Bank Director
3rd Quarter 2010
Chris Costanzo |
Making the Most Out of Trust Of all the processing functions that a bank performs, trust seems most ideally suited for outsourcing. |
BusinessWeek
November 17, 2003
Samuel J. Palmisano |
How The U.S. Can Keep Its Innovation Edge Where, how, and why innovation happens is changing. If we're not careful, the U.S. will fall out of step with these new realities, and innovators and risk-takers will go elsewhere -- because they can. |
IndustryWeek
June 1, 2004
John Teresko |
Open Innovation? Rewards And Challenges Open Innovation is a strategy of finding and bringing in new ideas that are complementary to existing research & development projects. But open innovation does not just happen. It requires changes in corporate culture and must be driven from the top. |
Insurance & Technology
September 14, 2006
Lisa Valentine |
A Scientific Method The Hartford Financial Services Group determined that innovation wouldn't be found through simply evaluating emerging technologies, but by applying a rigorous scientific approach to finding technologies to solve business problems. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
IndustryWeek
June 23, 2010 |
Consider This -- Five Key Concepts for Sustainable Innovation Mastering these fundamentals can stimulate your innovation efforts and the global economy. |
CFO
May 15, 2012 |
To Get Ahead, Go in Reverse Vijay Govindarajan and Chris Trimble of Dartmouth College's Tuck School of Business argue in their new book that multinational companies must also engage in "reverse innovation," by considering the needs of customers in developing countries first. |
Inc.
August 1, 2002
Leigh Buchanan |
The Innovation Factor: Built to Invent Part 1 of a three-installment series on hypercreative organizations and the strategies behind them. |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
Global Services
December 1, 2008
Nishant Verma |
Average M&A Size Continues to Plunge Further In Oct. '08, firms slated over 54 acquisitions for a total deal value of over $1.63 billion as against 59 transactions making up for $2.1 billion in the previous month. |
BusinessWeek
April 10, 2006
Jena McGregor |
Dawn Of The Idea Czar A thirst for internal growth across Corporate America has made innovation a critical management mandate. As a result, the initials "CIO" have increasingly begun to refer not to chief information officers but to yet another C-suite label, the chief innovation officer. |
Information Today
September 22, 2015 |
Thomson Reuters Rolls Out Website for Examining Global Innovation The website offers the annual Top 100 Global Innovators list as well as information from the "The Future Is Open: 2015 State of Innovation" report. |
Wall Street & Technology
November 18, 2005
Leslie Kramer |
CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success. |
