Similar Articles

Browse Main Topics:

Business
Computers & Electronics
Education & Reference
Entertainment & Leisure
Family & Home
Finance & Investment
Health
Internet
Pets & Animals
Science & Technology
Society, Politics & Culture
Sports & Recreation

Similar Articles

Managed Care November 2007	2008 Cost Hike Should be Less Than 2007 Cost increases for health services should lessen for both employers and the health insurance plans that serve them in 2008, according to two major consulting companies.
CRM February 16, 2011 Koa Beck	Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel.
CRM April 2015 Leonard Klie	The Switching Economy Hits Home Poor customer service accounts for most company defections.
Managed Care January 2006	Costs Slow Down, But Not Enough to Assuage Employers' Concern A new survey shows that health care costs for companies are increasing more slowly than in recent years.
Bank Systems & Technology January 31, 2006 Ivan Schneider	Lost on Easy Street A new study revealed that nearly 75 percent of the more than 1,000 American consumers surveyed said they would switch to a financial services firm with a reputation for making the financial planning process easier.
Bank Systems & Technology January 31, 2006 Robert Wollan	CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand.
InternetNews February 13, 2004 Robyn Greenspan	Perceptions of Trust Research reveals that a distinct gap exists between U.S. businesses and consumers regarding issues of privacy, trust, and how personal data is handled.
IndustryWeek February 1, 2006 Jonathan Katz	Making RFID Work Without cost sharing, rewards from RFID remain limited.
CRM May 1, 2003 David Myron	Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research.
CRM February 2014 Robert Wollan	Surviving and Thriving in a Switching Economy The $1.3 trillion "switching economy" is comprised of dissatisfied customers who are continually looking for new providers that can better address their changing needs. Here are five tips for retaining customers.
CRM March 2011 Robert Wollan	The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy.
Chemistry World July 8, 2014 Emma Stoye	UK backs 52m pounds science industry training fund The government will contribute 32.6 million, with an additional 20 million coming from participating employers.
Bank Systems & Technology August 11, 2009 Maria Bruno-Britz	Financial Industry Most Cognizant of Need to Overhaul Risk Infrastructure An Accenture risk management survey illustrated that executives in all sectors realize they must remake their approaches to risk, especially financial industry executives.
Managed Care July 2007	Employers Take Greater Interest in Managing Chronic Conditions According to a new study, employers face major decisions on how (and whether) they will offer health care plans to their employees.
Investment Advisor June 2009 Melanie Waddell	Retirement News & Products News on healthcare, target date funds, and insurance.
CRM December 16, 2010	Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience.
PHONE+ November 23, 2009 Joslyn Faust	Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers.
InternetNews October 22, 2004 Susan Kuchinskas	RFID Worries: ROI, Reliability A new survey of RFID technology vendors and end users finds uncertainties over the technology's ROI, tag availability and performance are the issues of greatest concern.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
AFP eWire December 11, 2006	2006 Giving on Pace So Far with Previous Years Contribution levels in the U.S. through the first nine of months of 2006 are remarkably similar to levels seen in 2004 and 2005, according to a recent survey.
CRM July 27, 2011 Leonard Klie	Health Insurers Need to Improve Customer Relationships to Compete Accenture survey finds 80 percent of consumers expect healthcare insurance customer services to be easier and more convenient.
IndustryWeek March 14, 2012 Jonathan Katz	Executives Fear Leadership Shortage Study: lack of potential leaders is the most pressing human resource challenge organizations expect to face in 2012.
Bank Systems & Technology May 6, 2009 Maria Bruno-Britz	Job Cuts Top of Mind for Employers A Deloitte survey of large companies worldwide shows that executives are at the point where making decisions on staff cutbacks isn't as straightforward as it once was.
CRM January 2010 David Rich	The Ledge of Allegiance What history - and a survey of current behavior - can teach us about the threat to customer loyalty.
CRM August 2011 Chan & Hernandez	CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses?
CIO October 1, 2005 Cassidy Healzer	Invest For Better Performance If your IT department's performance isn't up to snuff, it may be because you spend too much time maintaining and repairing your existing systems, and not enough time investing in new technologies.
CIO August 1, 2003 Edward Prewitt	The Management Toolkit Balanced Scorecard, benchmarking, core competencies -- companies' use of these management tools and techniques and many others has boomed since the start of the recession in 2000, according to a survey conducted by consultancy Bain.
Job Journal June 2, 2013 John A. Challenger	Career Pros: Labor Shortage Looms While Millions Jobless How can we have staffing shortages when millions are unemployed? A multitude of mismatches are to blame.
CRM May 1, 2006 Colin Beasty	Centering Operations on the Customer Although the contact center continues to be used in the strategic vocabulary of C-level executives, a new study also found that contact centers aren't doing a good job putting their plans into practice.
Bank Systems & Technology June 1, 2004 Lisa Smith	Regaining a Positive Attitude Bankers are feeling better about the economy and their business prospects - and that's translating into renewed IT activity and spending.
CIO June 15, 2005	Corporate Message Policies Fall Short Though more companies are training employees in the proper use of e-mail, more than a third of survey respondents either didn't know or weren't sure about the difference between electronic records that need to be retained and insignificant messages that may be deleted.
IndustryWeek July 1, 2007 Brad Kenney	Web 2.0 Adoption According to a recent McKinsey executive survey, 70% of respondents say they are using some combination of 2.0 technologies for communicating with their customers.
InternetNews April 5, 2004 Susan Kuchinskas	Microsoft's RFID Pow-Wow The software giant will gather developers and end-users to learn more about the needs of companies in the emerging space.
Food Processing January 2012 Diane Toops	Homemakers Rate Their Cooking Skills Only a small percentage of homemakers rate their cooking skills as excellent in NPD Group's 2011 Kitchen Audit.
Managed Care April 2001	Employees' tolerance of change underestimated? Health care prognosticators have lately been predicting the coming of a defined-contribution payment system in which an employer would give an employee a voucher (or other stipend) and tell him to go find and purchase his own health care benefits. But employers are unlikely to switch...
Managed Care August 2005	Who's Responsible For Controlling Costs? When it comes to controlling rising health care costs, consumers think the responsibility rests squarely on health insurance companies' shoulders, a new survey says.
Financial Planning July 1, 2007 Kathy Gevlin	White Paper The study points out a number of attitude and behavior changes among surveyed high-net-worth individuals. For the first time in the survey's six-year history, with regard to investing, wealthy individuals care as much about return on assets as they do about preservation of assets.
InternetNews July 27, 2006 Ed Sutherland	Verizon Fears IMS Will 'Widow' Current Apps To bridge what Verizon Wireless sees as a gulf between current and future multimedia applications, the carrier today unveiled Advances to IP Multimedia Subsystem, or A-IMS.
Commercial Investment Real Estate Sep/Oct 2004 Jennifer Norbut	2004 Compensation Trends A recent survey reveals Certified Commercial Investment Members' and candidates' earning power.
Food Engineering February 1, 2005	Is preventive maintenance worth it? For many businesses, a planned maintenance strategy is critical. Yet nearly 68 percent of the respondents to a survey of the food and beverage industry say they allocate less than half of their maintenance budgets for preventive activities that reduce equipment failure and plant shutdown.
Insurance & Technology May 20, 2009 Katherine Burger	News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges.
Job Journal October 2, 2011 Peter Weddle	The Smarter Resume Most resumes fail to get the attention necessary to win an interview. So, what does it take to stand out from the crowd in a job market swamped with qualified applicants? Present yourself as someone who is constantly working to improve their market value.
CIO November 1, 2005 Stephanie Overby	Outsourcing's Image Problem Among 1,000 Americans surveyed, 72% said outsourcing is really about corporate greed. Yet the poll's overall findings contained many contradictions.
Managed Care May 2002	Small employers plan to shift increased costs to workers Small companies -- those with 3 to 24 employees -- are bracing for continuing health care cost increases, and indicate that they may have to shift more of that expense to workers
Wall Street & Technology September 23, 2005	Basel II Falls Flat Despite increased efforts, banks are less certain about the benefits of Basel II compliance, according to a recent survey.
Insurance & Technology February 5, 2007 Anthony O'Donnell	Consolidation Laggards European and Asian life insurers have an edge over North American companies in policy administration systems consolidation.
InternetNews January 17, 2005 Susan Kuchinskas	Sun Offers Nailed-Down RFID For Retail New industry-specific reference architecture unveiled at national retailing show.
Job Journal July 25, 2010 Peter Weddle	Come As You Aren't Looking for work may never be the same as it was before the recession. Instead of job hunting as we were, we must now look for a job as we need to be. To find success in the new job market, we must always be changing, always growing.
InternetNews June 7, 2004 Colin C. Haley	An Eye on RFID ROI Stumbling blocks like standards and costs are being addressed and execs are gaining confidence in the technology.
Managed Care June 2007 Lola Butcher	Big Companies Holding Fast To Employer-Sponsored System In board rooms across the country, decisions are being made to battle, rather than run from, rising costs of health care.