| Similar Articles |
|---|
 |
Insurance & Technology
October 10, 2007
Peggy Bresnick Kendler |
Rick Roy Improves Service Experience for CUNA Mutual Group CUNA Mutual Group's SVP of customer operations leads the drive to improve service for the company's customers, credit unions and their members.   |
Insurance & Technology
July 12, 2006
Anthony O'Donnell |
Gosnell Takes CUNA Baton Tom Gosnell has been passed the technology leadership baton at CUNA Mutual Group, leaving former CIO Rick Roy to concentrate on his new role as SVP of customer operations. |
Insurance & Technology
September 27, 2009
Anthony O'Donnell |
Carrier Confidential: Technology Transformation Puts CUNA Mutual in a Stronger Position CUNA Mutual's IT organization revamped its technology infrastructure, building an agile foundation to help the carrier grow and respond to turbulent market conditions. |
Insurance & Technology
December 21, 2004
Anthony O'Donnell |
CUNA's Roy 'Maps' IT Success At a time when many CIOs are outsourcing to maximize IT efficiency, Rick Roy, CIO, CUNA Mutual Group, is looking to mine his own employees' potential. |
Insurance & Technology
October 8, 2007 |
Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations. |
Insurance & Technology
April 20, 2005
Anthony O'Donnell |
Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains. |
Insurance & Technology
June 20, 2007
Lisa Valentine |
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications. |
Bank Systems & Technology
May 6, 2004
Jennifer O'Herron, CallCenter |
Answering the Call Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run. |
Insurance & Technology
September 14, 2004
Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
CIO
January 1, 2014
Maryfran Johnson |
Traditional vs. Digital CIOs: Survey Reveals a Growing Divide CIO research reveals stark contrasts between traditional CIOs who focus more on internal operations and digital CIOs who expand IT's influence externally to work directly with customers and business colleagues. |
CIO
June 1, 2005
Stephanie Overby |
Turning IT Doubters Into True Believers Too many business leaders have little faith in IT's ability to deliver value. To save themselves -- and their businesses -- CIOs must change that negative perception into a positive belief in IT as a strategic partner. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
CIO
October 12, 2012
Maryfran Johnson |
What It Takes to Improve CIO Tenure CIOs, with their 5-year average tenure, are on the low end of the spectrum when compared to the longevity of their colleagues in the C-suite. |
Insurance & Technology
May 21, 2009
Nathan Conz |
CUNA Mutual Improves Sales with Voice Signature Technology CUNA Mutual develops voice signature technology and dramatically improves sales conversion rates in its call center. |
CIO
June 16, 2010
Maryfran Johnson |
BI: Useful Analytics Delivers Many Gifts Dedication to business intelligence and data analytics yields customers, productivity and credibility for IT. |
CIO
June 17, 2010
Kim S. Nash |
Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly When business intelligence is used to inform business process changes, companies find new ways to save money and connect more closely with customers. |
CIO
January 1, 2014
Kim S. Nash |
State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide. |
Wired
November 24, 2008
Ashlee Vance |
Sin City Server Farm Keeping the World Safe for Data A look into SuperNAP, it's the world's densest data center. |
Insurance & Technology
January 7, 2008
Anthony O'Donnell |
Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service. |
Sports Illustrated
October 17, 2000
Michael Farber |
Inside the NHL It's not just that Patrick Roy has a record number of wins, it's how he won 'em... |
CIO
March 25, 2010
Martha Heller |
Reforming Business Education It's time to teach MBAs what they really need to know about IT. |
InternetNews
February 15, 2008
Sean Michael Kerner |
SGI Gets Deeper Into Linux Networx Barely out of bankruptcy itself Silicon Graphics acquired troubled high-performance computing vendor Linux Networx. |
CIO
July 1, 2004
Elana Varon |
Mutual Benefits To regain investor confidence and improve the bottom line, the mutual fund industry needs to integrate transactions up and down the supply chain. |
Geotimes
November 2003
Naomi Lubick |
Ed Roy: Thinking and teaching in Texas Throughout his academic career as professor of geology at Trinity University in San Antonio, Texas, Edward C. Roy Jr. has championed geology for elementary and high school students, as well as for undergraduates. |
