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CIO August 30, 2010 John Brandon	CRM: What to Consider When Choosing Between SaaS and On-Premise Systems SaaS-based CRM applications may cost less, but on-premise software is more easily integrated with other enterprise systems.
CRM April 1, 2006 Alexandra DeFelice	SAP's On-Demand Vision What can customers gain from the software giant's hosted offering?
InternetNews February 2, 2006 David Needle	SAP Plays On-Demand Field SAP's on-demand solution is for customer relationship management and builds on the company's mySAP CRM software, a more traditional on-premises software solution.
CRM October 1, 2005 David Myron	Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution.
InternetNews December 31, 2008 Richard Adhikari	Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix.
CFO November 1, 2007 John Edwards	The Host with the Most SAP boldly goes where a number of other software vendors have already gone: A hosted application aimed at midsize businesses.
CRM February 1, 2008 Ryan Davis	Market Focus: Professional Services -- Consultants Adapt to Changing CRM Landscape On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card.
InternetNews January 10, 2007 Michael Hickins	MSFT Dips Another Toe in SaaS Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.
InternetNews April 11, 2006 Michael Hickins	The Power in the Cloud The question is not if, but when and where software-as-a-service will replace on-premise as the dominant application software model.
CRM April 2004 Martin Schneider	Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems.
CRM September 30, 2011 Leonard Klie	U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption.
CRM December 2011 Leonard Klie	SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners.
CFO September 1, 2007 John Edwards	Software as a Serpent Renting business applications may be all the rage, but it can also come back to bite companies.
CRM December 2004 Jason Compton	It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation.
CRM August 1, 2006 Coreen Bailor	On the Scene: SAPPHIRE '06: SAP Continues Its Enterprise SOA Push The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach.
CIO May 1, 2002 Susannah Patton	Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer...
CRM May 1, 2008 J. David Lashar	The Hidden Cost of SaaS Software-as-a-service fulfills its value proposition -- sometimes.
CRM January 1, 2008 Joshua Weinberger	CRM Market Set to Double Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment - especially on-demand CRM.
InternetNews August 25, 2006 Michael Hickins	Software Vendors Jumping on SaaS Wagon Traditional vendors may no longer be willing to cede the on-demand space to their pure-play rivals.
The Motley Fool July 6, 2006 John Finneran	SaaS: The Last Software Stunt The rise of software as a service ("SaaS") is inevitable -- but it's also reshaping the investment character of the software, services, and hardware sectors.
InternetNews December 4, 2007 Larry Barrett	Just In Time: SAP Delivers CRM 2007 SAP rolls out its latest CRM suite, featuring Web 2.0 technologies for the enterprise.
CRM March 1, 2004	Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?"
InternetNews January 16, 2004 Susan Kuchinskas	Salesforce.com's In-Office Appearance The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents.
CRM September 1, 2006 Jessica Sebor	Microsoft: Expecting a Live Baby Has the software giant's on-demand application incubated for too long? To whatever extent CRM Live succeeds, the last word may be what it says about the direction of the industry as a whole.
PHONE+ Jon Heaps	Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions.
InternetNews May 25, 2004 Clint Boulton	Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs.
InternetNews December 12, 2005 Susan Kuchinskas	A CRM Sandbox For Wary Customers Sandbox will let companies test new applications installed from AppExchange, evaluate new customizations or features before rolling them out to users, build a development environment for integration testing, or create a safe training environment for employees.
CRM October 2003 Martin Schneider	Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI.
CRM October 2005 Bailor et al.	The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition.
CRM December 2003 Martin Schneider	The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year.
InternetNews July 5, 2005 Jim Wagner	Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost.
CRM November 2009 J. David Lashar	The Partner-Proliferation Problem An on-demand CRM platform involves a partner-selection process as well.
CFO February 1, 2006 John Edwards	Pay-per-view ERP Is on-demand transaction software ready for prime time?
InternetNews March 21, 2007 Michael Hickins	Microsoft Puts SharePoint 3.0 in The Cloud Online hosting companies will be able to offer their customers features of Microsoft's most recent on-premise collaboration and communication tools, SharePoint Services 3.0 and Exchange Server 2007.
InternetNews January 20, 2004 Jim Wagner	Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service.
CRM April 2004 Lisa Picarille	The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win.
CIO October 15, 2003 Alison Bass	Lots of Wares on the Shelf One of I.T.'s dirty little secrets is the problem of shelfware -- not using software you've paid for. And the latest exhibit of this is CRM, according to a recent Gartner report.
CRM September 1, 2007 Coreen Bailor	Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
CRM December 1, 2007 Coreen Bailor	SAP's Midmarket Design SAP Business ByDesign is the company's new on-demand midmarket product; much of its success hinges on SAP's channel strategy.
CRM July 29, 2011 Reza Soudagar	Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution.
CRM November 1, 2005	destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc.
CRM July 1, 2007 Coreen Bailor	On the Scene: SAP Talks Enterprise SOA and Collaboration SAP emphasizes its enterprise services strategy and the significance of co-innovation.
InternetNews October 6, 2006 Clint Boulton	Gartner to Discuss SaaS Explosion at Show Software-as-a-service will catch 25 percent of the total software market by 2011, Gartner says.
CRM October 2006	The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc.
CRM April 2003 Martin Schneider	Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results.
CRM September 1, 2005 DeFelice & Myron	Microsoft Says 2.No Version 3.0 focuses on the SMB market with hosting options, Outlook integration, and marketing automation tools.
CRM January 2006 Barton Goldenberg	CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way.
InternetNews July 11, 2006 Andy Patrizio	Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service.
IndustryWeek September 1, 2007 Brad Kenney	A Sampling Of SaaS Hosted software offerings are taking root across the manufacturing business model.
CRM June 1, 2004 David Myron	Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market.