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Insurance & Technology
January 25, 2005
Cynthia Saccocia |
Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.   |
CRM
November 2007
Coreen Bailor |
Checking the Pulse of the Contact Center Contact center performance management provides a holistic view of agent performance; use that data to spur desirable behaviors that will help reps beat center and corporate goals. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
Insurance & Technology
January 17, 2006
Cynthia Saccocia |
Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage. |
InternetNews
July 7, 2006
David Needle |
IT Spending Highest Since Pre-Y2K? Research firm says companies are investing more in technology, though not as much in IT staff. |
CRM
August 2004
Jason Compton |
How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment. |
Insurance & Technology
June 1, 2006
Poniatowski & Wichser |
A Better Metric For IT Efficiency Even the most efficient IT function can't be considered excellent unless it's doing the things that really matter to the company. |
Insurance & Technology
November 26, 2003
Cynthia Saccocia |
Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field. |
Insurance & Technology
November 12, 2007
Teri R. Shaffer |
IT, Data Governance Converge As insurance companies embrace advances in technology, they face challenging implications. |
CFO
February 15, 2006
Craig Schneider |
The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management. |
Bank Technology News
September 2005
Michael Grebb |
A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks. |
Insurance & Technology
July 27, 2005
Peggy Bresnick Kendler |
Investing Wisely Q: What are the key issues insurers face in terms of portfolio/investment management, and how are carriers addressing those issues?... Q: How can portfolio management systems and related technologies help insurers better manage, track and report on investments and financial performance?... etc. |
Search Engine Watch
May 3, 2006
Shari Thurow |
Multichannel Metrics: Managing the Sea of Data Paying attention to web metrics is an increasingly important aspect of search marketing, with methodologies, processes and tools that can dramatically lift marketing and business performance. |
CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success... |
CIO
June 1, 2002
Raghavan Rajaji |
Lessons in Shareholder Value To deliver real value to the business, CIOs must make all investment decisions with the company's long-term goals in mind |
IndustryWeek
July 21, 2010 |
Seven Characteristics of KPIs Companies are failing to link metrics to critical success factors. |
CRM
October 2004
Ginger Conlon |
Get Your Facts Straight Customer data aggregation is the number one data issue right now. Find out how companies are handling it and turning it into a positive. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
CRM
August 1, 2009
Donna Fluss |
Doing More of What You Already Do Performance management is a contact center requirement. |
Insurance & Technology
November 26, 2003
Bisker & Saccocia |
2004 Insurance IT Spending To Increase...Slightly TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations. |
CRM
October 28, 2011
Leonard Klie |
Verint Launches Fully Web-Enabled Enterprise WFM Solution The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features. |
Insurance & Technology
December 13, 2006
Peggy Bresnick Kendler |
Linux Levels the OS Field? The role of Linux or open source code in insurance finances. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
Global Services
September 8, 2008
Namita Goel |
Process Frameworks: Help or Hindrance? Do process frameworks such as ITIL, Six Sigma and Lean deliver in the context of services outsourcing? A look at the challenges and opportunities in making them work |
Insurance & Technology
January 5, 2007
Vincent Oliva |
Take Risk Management and Compliance to the Next Level A seemingly never-ending wave of new compliance directives is perplexing insurance companies around the world, sowing confusion among insurers about how they should respond. |
Insurance & Technology
September 14, 2004 |
The Financial Services 40: Tracking Innovation In Financial Services The traditionally risk-averse insurance industry is discovering that innovation is not such a scary concept. The firms that are able to deploy technology in innovative, customer-focused ways consistently have a competitive advantage generating profits and building market share. |
Insurance & Technology
March 25, 2010
Anne Rawland Gabriel |
Pacific Life Saves $1.1 Million With IT Services Management Pacific Life Insurance reaps $1.1 million in savings by embracing the ITIL best practices framework and deploying BMC's IT services management suite. |
CIO
February 15, 2004
Michael Schrage |
The Metrics Trap Too many CIOs judge implementations by measuring the technical capacity of a project, instead of considering how it has improved their companies' business. |
Entrepreneur
February 2009
John Jantsch |
Success Must be Measured Four key metrics can help you determine if your brand-building is working. |
The Motley Fool
December 12, 2006
Emil Lee |
Insurance Industry Basics: Combined Ratio Investors who buy insurance companies with low long-term combined ratios should eventually be rewarded with superior investment returns. Just ask Warren Buffett. |
HBS Working Knowledge
May 21, 2007
Sean Silverthorne |
Fixing the Marketing-CEO Disconnect A new diagnostic tool that measures marketing performance is used in HBS executive education programs. |
Insurance & Technology
June 14, 2005
Wendy Toth |
Get the Most for Your Money Insurers can align IT strategy more closely with business strategy and position IT as a competitive advantage. |
IndustryWeek
November 1, 2007
David Blanchard |
Why Supply Chain Work Is Like Carpentry "Measure twice; cut once" should be the operating philosophy in every warehouse and distribution center. |
Insurance & Technology
November 10, 2008
Anthony O'Donnell |
IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns. |
Insurance & Technology
June 8, 2009
Anthony O'Donnell |
News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor. |
CIO
September 1, 2005
Ben Worthen |
Watch for Pitfalls When Applying IT Infrastructure Library Using the IT Infrastructure Library isn't easy because it demands major changes in how IT organizations are run. Here are some reasons why ITIL projects fail. |
Search Engine Watch
November 23, 2009
Ron Jones |
Measuring Success 101, Part 1 Defining a goals and objectives, identifying the right tools and data to analyze, and defining the staff and time needed to track the success metrics are crucial elements for measuring success. |
IndustryWeek
April 15, 2009
David Blanchard |
Measure What You're Managing Supply chain performance is all about improving efficiency of the entire operation. |
Food Engineering
January 1, 2006
Olin Thompson |
Plant Excellence, by the Numbers Metrics, in tandem with continuous improvement and cost reduction programs, can improve plant efficiency. |
CIO
September 1, 2005
Ben Worthen |
ITIL Power Standardizing processes and procedures is not only necessary for a company's business side, but also the IT side. The IT Infrastructure Library is becoming the most popular process framework for running IT in America. |
Insurance & Technology
February 9, 2009
Peggy Bresnick Kendler |
Virtual Roundtable: Green IT Especially in turbulent economic times, "green" initiatives can be a boon to the business. |
CFO
June 1, 2009
Scott Leibs |
Oracle Strikes Again The software maker's purchase of Sun Microsystems could be either boom or bust for IT departments. |
Insurance & Technology
July 12, 2006
Peggy Bresnick Kendler |
Managing Mobility Insurers are deploying mobile/wireless devices and applications to improve productivity in areas such as sales/agent support and claims. But security issues create risks. |
IndustryWeek
May 1, 2008
John Teresko |
Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'. |
InternetNews
January 5, 2004
Spafford & Kim |
Top ITIL Myths Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices. |
CRM
February 20, 2015
Justin Gray |
Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins. |
Insurance & Technology
September 23, 2008
Anthony O'Donnell |
Oracle Launches Insurance Vertical Industry Division Leveraging its recent acquisitions of prominent insurance industry software vendors Skywire Software and AdminServer, Oracle officially launches its Oracle Insurance vertical industry division as a provider of a full range of insurance processing software. |
Chemistry World
July 14, 2015
Anthony King |
Metrics have their place but peer review remains king The Higher Education Funding Council for England is working on the next assessment of UK universities, the Research Excellence Framework. The outcome of REF affects the distribution of around 1.6 billion pounds of funding to universities. |
Insurance & Technology
November 17, 2004
Steve Forte |
Hitting the Wall As existing policy administration systems impede effective reengineering of business process improvements, leading insurers have begun to recognize the strategic importance that policy platforms play in critical process improvements. |
CRM
January 20, 2012
Justin Gray |
How Chasing Your Metrics Has You Chasing Your Tail Don't make these mistakes. |
