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Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
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Aspect Enhances Zipwire Cloud Contact Center Solution Application upgrades include a consolidated knowledge base, omnichannel capabilities, and added routing functionality. |
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Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
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Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
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Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
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Will LISP Redefine Internet Routing? Emerging standard under discussion at the Internet Engineering Task Force could go a long way toward reinventing the way traffic is routed over the Internet. |
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We Can't Rewind, We've Gone Too Far Stop regarding video as another technological nuisance -- video will achieve the CRM trifecta of lower costs, better service, and happier customers. |
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Social Media Belongs in the Contact Center When marketing works with customer service, customers and enterprise benefit |
