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HBS Working Knowledge July 4, 2005 Poping Lin	Should You Outsource Your Marketing? Most companies already outsource a portion of their marketing function -- advertising. But what about direct-mail management, lead management, or customer analytics?
IndustryWeek April 18, 2012	Commitment and Training are Essential for a Lean Supply Chain Manufacturers are now looking beyond their four walls for opportunities to drive out waste.
CIO August 5, 2014 Stephanie Overby	IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey.
Food Processing January 2009 Dave Fusaro	Collective Wisdom on Outsourcing Our joint survey on contracting-out production, R&D and other functions finds a lot of mixed feelings.
Entrepreneur July 2010 Ivy Hughes	Outsourcing: Not Just Cheaper From processing payroll to integrating IT, outsourcing certain functions can mean better talent at lower costs.
U.S. Banker August 2008 Larry Mead	What Financial Services Can Learn From Lean The gains in the banking industry achieved through eliminating waste and improved customer service after adopting the Lean business philosophy are hard to ignore.
IndustryWeek July 1, 2006	Letters To The Editor For July 2006 Is lean in education doable?
HBS Working Knowledge October 22, 2007 Julia Hanna	Bringing 'Lean' Principles to Service Industries In terms of operations and improvements, the service industries in general are a long way behind manufacturing.
HRO Today Mar/Apr 2008 Andy Teng	As Interest in Learning Grows, LBPO Gains Market Momentum Finding process efficiencies is a more urgent directive for the outsourced learning marketplace. Employers need to be sold on the value providers can offer.
Pharmaceutical Executive October 1, 2010	Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.
HBS Working Knowledge July 11, 2005 Thomas H. Davenport	The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition.
FAO Today Nov/Dec 2007 Bob Cecil	Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure.
IndustryWeek October 21, 2009 Preston McCreary	Consider This -- Time for America's Second Industrial Revolution Lean principles offer the fuel to power a renaissance in American manufacturing.
IndustryWeek October 1, 2007 Jonathan Katz	Efficiency Boosts Productivity Increased employee output increases productivity.
CFO November 1, 2011 Alix Stuart	More, Better, Faster: But How? A new survey helps explain why productivity is skyrocketing at so many companies.
HRO Today May 2008 Andy Teng	Editor's Note: Raising the Bar in Public Works The editor of this publication believes that outsourcing can play an important part in lowering costs while improving services throughout government.
CIO December 1, 2002 Susan H. Cramm	Questions on The CIO's Green Mile I need to save some money in this last quarter. What can I do without endangering the business?... What tasks should IT departments outsource, and what percentage of total IT dollars should be outsourced?... How does the service-level-agreement (SLA) process tie in to budgeting?
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
IndustryWeek March 1, 2009	Turning Software Into a Solution Information technology can't make your operation lean, but it can provide valuable support for the long journey ahead.
CRM December 2013 Leonard Klie	In-House Marketers Take on More Roles ANA reports external firms are on the decline as companies assign tasks to internal teams.
Global Services September 3, 2008 Bryan Baker	Outsourcing Strategy Set? Don't Forget Customer Communications Beyond the basic business process and IT offshoring practices, the next wave of outsourcing revolves around newer functions such as customer communications.
Global Services November 29, 2007	The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010.
Entrepreneur October 2003 Chris Penttila	Close the Loop If you're outsourcing projects right and left, make sure the information you need is rolling back to you.
FAO Today Nov/Dec 2007 Menzigian et al.	Outsourcing Order-to-Cash & Procure-to-Pay For finance and accounting outsourcing, an understanding of Order-to-Cash and Procure-to-Pay unlocks new opportunities to create business impact.
IndustryWeek February 15, 2012 Steve Minter	The Benefits of Lean IT in Manufacturing Applying lean to IT can mean better performance, less stress and significant cost savings.
IndustryWeek March 1, 2009 David Blanchard	IndustryWeek's 2009 Salary Survey Comments on Manufacturing's Biggest Challenge: The Economy As part of the IndustryWeek 2009 Salary Survey, we asked the open-ended question: What is the biggest challenge facing the manufacturing industry today?
BusinessWeek October 4, 2004 Steve Hamm	Is Outsourcing on the Outs? Not really, but companies are taking a closer look at whether it's worth it. The issue boils down to how much of a company's IT should be outsourced.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
IndustryWeek February 1, 2004 Tonya Vinas	Spreading The Good Word Kato Engineering's 'lean office transformation' attacks wasteful procedures off the factory floor.
Global Services May 8, 2007 Imrana Khan	Compliance Inhibits F&A Outsourcing A recent study finds that the increasing compliance burden of financial execs is the biggest obstacle to finance and accounting outsourcing.
InternetNews June 3, 2010	The Long Road Back for IT Outsourcing IT outsourcing providers suffered as much or more than any other sector during heart of the economic meltdown and pundits say the recovery won't happen overnight.
CIO February 1, 2003 Lorraine Cosgrove Ware	Save Time and Money: Outsource Software Implementation - By the Numbers Companies that outsource packaged-software implementations can benefit from shorter time to implementation and lower costs as opposed to taking on these tasks in-house.
CIO September 1, 2005 Stephanie Overby	Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.
Global Services January 28, 2008	The Future of Risk Over a decade where IT systems became critical to every aspect of business, identifying and managing IT risks - once a minor component of operational risk - has emerged as a significant challenge.
IndustryWeek July 20, 2011 Adrienne Selko	Pharmaceutical's Lean Prescription Facing increasing cost pressures, many pharmaceutical firms are finding a healthy dose of lean the perfect tonic.
IndustryWeek September 1, 2008 John Teresko	Seeking the Lean Potential of Robots Production managers don't always know exactly what cell operators are dealing with.
IndustryWeek February 1, 2005 John Teresko	It Came From Japan! The most terrifying -- but ultimately revolutionary and influential -- trend in modern U.S. manufacturing, including auto making, is still reducing costs and improving efficiency. But today's lean thinking tackles all corporate processes.
IndustryWeek March 1, 2007 David Blanchard	Manufacturing's Biggest Challenges -- IndustryWeek's 2007 Salary Survey Responses If you come to work everyday worrying about global competition, finding and keeping skilled labor, raw material shortages, and the quality of your product, you're not alone.
CRM February 2, 2004 Ginger Conlon	The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right.
CFO December 1, 2009 Josh Hyatt	Keen to Be Lean Desperate to cut costs, hospital CFOs are turning to an unlikely source: the "lean management" principles championed by manufacturers.
CIO November 15, 2005	InBox Put an Exit Strategy in the Contract... Lessons Never Learned... A Supplement to Good IT Health... etc.
IndustryWeek May 27, 2009 Josh Cable	Lean Gurus For many manufacturers embarking on a path of continuous improvement, the lean journey begins with a call to a consultant.
IndustryWeek June 23, 2010	Basics of Lean Maintenance When properly applied to maintenance processes, lean strategies can remove waste and improve equipment performance.
Global Services November 5, 2007 Singh & Puryear	Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities.
IndustryWeek December 16, 2010	Where Should Lean Lead? It does a great disservice to manufacturers, large and small, to imply that they can pick and choose from some sort of lean buffet.
FAO Today Mar/Apr 2008 Lisa Ross	Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations.
CRM February 2012 Robert Wollan	CMOs in a Changing Marketplace Strategies for success in today's -- and tomorrow's -- business landscape.
IndustryWeek May 1, 2008 Rick Pay	Everybody's Jumping on the Lean Bandwagon, But Many Are Being Taken for a Ride Lean might not always produce the expected benefits and here's why.
IndustryWeek March 1, 2008 David Blanchard	The Biggest Challenges Facing Manufacturers -- IndustryWeek's 2008 Salary Survey Responses Offshore competition. Finding and retaining skilled labor. Rising costs. Government regulations. Sound familiar? Manufacturing managers share many of the same headaches and confront common challenges.