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CRM
August 1, 2006
Colin Beasty |
Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships.   |
CRM
June 2004
Jason Compton |
How to...encourage channel partners to adopt CRM Take these four steps to bring channel partners into your CRM strategy. |
PHONE+
July 21, 2009
Kelly M. Teal |
Avaya Guns for Nortel: What's in Store for Partners? Observers expect product phase-outs. |
PHONE+
June 26, 2009
Khali Henderson |
Q&A with Avaya's Channel Chief Carol Giles Neslund The former Seagate channel executive reports to Jeremy Butt, who was took over as Avaya's vice president of Worldwide Channels in June 2008. |
CRM
August 2004
Emmy Favilla |
What's in it for Me? Five strategies for encouraging partners to embrace CRM. |
InternetNews
May 2, 2006
Sean Michael Kerner |
Avaya VoIP Linux Style to The SMB The company isn't 'dumbing down' the apps, but merely making access and deployment SMB-friendly. |
PHONE+
November 2, 2009
Steve Hilton |
Ask Steve: Is Avaya-Nortel a Good Match? Nortel and Avaya -- a match made in heaven or the other place? |
CRM
December 15, 2010 |
Calabrio Solutions Are Avaya-Compliant The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura. |
PHONE+
February 2, 2010
Tara Seals |
Siemens `Channels' Success with New Strategy So far, Siemens Enterprise Communications Group is on track to reach their goal of bringing in 75 percent of its revenue through the channel within three years. |
InternetNews
October 25, 2004
Colin C. Haley |
Avaya Intros IP Telephony On Demand Taking a page from IBM's and HP's on-demand model, Avaya announced a new offering today to help service providers sell IP telephony and contact center applications to businesses for a monthly, usage-based fee. |
InternetNews
December 14, 2005
Erin Joyce |
Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones. |
PHONE+
August 11, 2009
Kelly M. Teal |
What if Avaya Loses Nortel Enterprise Auction? Avaya is positioning itself as the buyer for Nortel Networks enterprise unit, but the deal is not done, nor is the outcome guaranteed. |
InternetNews
June 10, 2011 |
Avaya Set to Go Public, Again After over three years as a private company, Avaya is planning a return to the public market. |
InternetNews
January 19, 2010 |
Avaya Outlines Plans for Nortel Integration Avaya lays out integration plan for $900 million acquisition of Nortel Enterprise unit. |
The Motley Fool
April 28, 2004
Rich Smith |
Enigmatic Avaya Avaya appears to have beaten estimates by about 28%. But the numbers for the telecom equipment provider are tricky. |
InternetNews
September 19, 2005
Sean Michael Kerner |
Avaya Buys Into P2P VoIP Avaya is jumping into the P2P Voice over IP market with the acquisition of Nimcat Networks. |
InternetNews
October 5, 2004
Colin C. Haley |
Avaya Buy Powers European Push Avaya is buying Tenovis for $370 million in cash, a bid that will more than double the IP telephony specialist's revenues from Europe, the companies said today. |
CRM
December 12, 2014 |
Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks. |
InternetNews
December 18, 2009 |
Avaya Finally Completes Nortel Enterprise Buy It only took six months and facing down opposition in the U.S. and Canada, but Avaya has Nortel's enterprise business. |
InternetNews
March 30, 2009
Alex Goldman |
VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental. |
CRM
February 1, 2008
Jessica Tsai |
No More Bumps for BlueRoads Marketo smooths out pay-per-click campaigns that were costing more (and producing less) than they should. |
InternetNews
May 3, 2006
Sean Michael Kerner |
Avaya to Shun Microsoft's Directory Avaya CEO Donald Peterson was less than complimentary about Microsoft's incursion into the VoIP space. |
CRM
July 12, 2011
Leonard Klie |
Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels. |
InternetNews
November 12, 2010 |
Avaya Names CTO, Unveils Virtualization Plans Avaya taps William Seifert to head its Data Solutions unit, a business the firm bought from bankrupt Nortel, while it outlines a new virtualization strategy. |
InternetNews
September 29, 2010 |
Avaya Hooks Up With Skype for Enterprise VoIP Enterprise unified communications player Avaya is teaming with Skype to include support for the popular VoIP provider's services in its networking equipment. |
CRM
July 1, 2005
Marshall Lager |
You Got Your PRM in My CRM How are the changes that channel management systems and their providers are experiencing going to play out? |
CRM
March 1, 2007 |
destinationCRM Dashboard IP Telephony and SMBs: A Question of Security... Avaya Begins an Ascent... Salesforce.com Keeps Its Apex Promise... Infor Is the Top Performer in Performance Management... etc. |
CRM
March 5, 2013
Leonard Klie |
Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options. |
InternetNews
February 22, 2011 |
Avaya Supports Shortest Path Bridging Standard Avaya begins implementing the new IEEE 802.1aq Shortest Path Bridging standard, while also moving ahead with its virtualization offerings. |
InternetNews
February 11, 2011
Sean Michael Kerner |
Avaya Boosts Collaboration With Avatars With its new web.alive platform, Avaya is offering a novel platform for virtual enterprise collaboration, refreshing a product initiated by Nortel in 2008 |
The Motley Fool
January 18, 2007
Tom Taulli |
Avaya Calling on the Net Despite its deal for Ubiquity Software, the telecom equipment maker still faces intense competition. Investors, take note. |
InternetNews
June 22, 2006
Erin Joyce |
New IP in That Good Old Phone Avaya takes IP telephony to a new level in a retro way. |
InternetNews
July 20, 2009 |
Avaya Grabs Nortel's Enterprise Biz for $475M Disintegration of Nortel continues as it remains under bankruptcy protection. |
InternetNews
May 3, 2010 |
Avaya's Data Chief Talks Nortel Lessons A look at the combined telecom technology giant's focus on the enterprise network and where Nortel had gotten distracted. |
InternetNews
September 16, 2010 |
Avaya's 'Flare' Brings Context to Collaboration Unified communications platform offers presence information for voice, video and IM availability, so users can see when colleagues are free to chat. |
InternetNews
August 4, 2005
Erin Joyce |
Avaya CEO Likes 'Legacy' Burden CEO Don Peterson says Avaya's roots in the phone business give it an edge over VoIP competitors. It unveiled its latest Voice Portal platform this week, allowing integration of voice and business applications on top of IP-telephony. |
CRM
November 16, 2010
Koa Beck |
Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications. |
CRM
January 2008
Marshall Lager |
Fine-Tuning the Channel They're not exactly employees, and they're not quite customers, but your channel partners can be equally important - and you can't just direct them by remote control. |
InternetNews
May 24, 2007
Sean Michael Kerner |
And The Winner Is: IP Phone or Desktop? An IP phone is just another endpoint but who needs it when you've got a full desktop right next to it? Or is something else going on? |
HBS Working Knowledge
June 12, 2006
Rangan & Bell |
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy. |
