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The Motley Fool
November 9, 2005
Stephen D. Simpson |
NICEly Done This little-known Israeli information analytics company puts up another good quarter. As long as the company can keep earnings and cash flow growth on track, investors could find it a pleasant opportunity.   |
The Motley Fool
May 4, 2005
Stephen D. Simpson |
Another NICE Quarter Enterprise and security solutions continue to fuel growth for this Israeli content analytics specialist. |
The Motley Fool
February 8, 2006
Stephen D. Simpson |
A NICE Pile of Cash Growth is strong, but NICE is clearly looking for deals. It's still a relatively small company, so investors should make sure they can handle the chills, thrills, and spills that go with investing in smaller-cap technology ideas. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Workforce Optimization Suite Consolidation is all the rage in workforce optimization; Verint Systems takes the "optimal" spot. |
CRM
February 1, 2008
Donna Fluss |
Monitoring the Quality Monitors What you need to know about quality management and liability recording solutions. |
CRM
December 10, 2010
Leonard Klie |
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015 Pelorus Associates expects the total worldwide market for contact center recording systems to hit $1.24 billion in five years, up from $800 million today. |
CRM
January 1, 2006
Coreen Bailor |
Aspect's Facelift The new software company must balance rationalizing its overlapping functionality with retaining and attracting new customers. |
The Motley Fool
May 2, 2005
Seth Jayson |
Translated From the Canadian Nortel's earnings release doesn't make things very clear. Here's help with overcoming the language barrier. |
CRM
September 2006
Paul Korzeniowski |
High Performance Workforce optimization suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages. |
The Motley Fool
August 6, 2004
Rich Smith |
Reed Elsevier's Fine Print European publisher illustrates how pro forma accounting knows no borders. |
The Motley Fool
July 21, 2004 |
When "Pro Forma" Is Bad Forma Don't let a company you own fool you with "pro forma" numbers. They're gussied-up numbers that companies would prefer you focus on instead of less attractive numbers that are often more accurate representations of their health or performance. |
The Motley Fool
June 6, 2006
Seth Jayson |
Nortel: Retro in a Bad Way Can Nortel ever return to the good old days? Don't count on it. Investors, the margin story this quarter is key. |
InternetNews
July 1, 2010 |
Microsoft Rolls Out Office 2010 Certifications Following on the release of the enterprise and consumer versions of Office 2010, Microsoft has introduced three new levels of certification with the productivity suite for IT workers. |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 1 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. |
InternetNews
October 5, 2004
Colin C. Haley |
Avaya Buy Powers European Push Avaya is buying Tenovis for $370 million in cash, a bid that will more than double the IP telephony specialist's revenues from Europe, the companies said today. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
CRM
September 2011
Leonard Klie |
WFO Hears The Voice of the Customer Workforce optimization suites broaden their focus beyond the company |
CRM
April 2005
Coreen Bailoret al. |
The 2005 CRM Service Leaders--Part II The editors recognize the top-three leaders in CTI, IVR, quality monitoring, Web self-service, workforce management and optimization, contact-center outsourcing services, and agent-facing universal desktop applications. |
CRM
March 2010
Christopher Musico |
The 2010 CRM Service Awards: Service Leaders - Workforce Optimization Suite Verint Systems powered through the recession with the type of confidence that resonates with and creates trust among buyers. It has a state-of-the-art product, strong partnerships, clear vision for the future, strong management, and innovative research and development. |
InternetNews
December 29, 2010 |
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled. |
CRM
January 1, 2006
Colin Beasty |
Business Problem: Contact Center Managers Cannot Staff and Manage Their Call Centers Effectively Tech Solution: Workforce Optimization Tools -- Envision's Performance Suite... EX's TotalView Workforce Management... Witness Systems' Impact 360... |
The Motley Fool
June 5, 2007
Tom Taulli |
From Near Death to an $8.2 Billion Deal Avaya's sell-out to private equity firms may be a sign of sustained growth in telecom. Investors, take note. |
Bank Systems & Technology
May 1, 2006
Maria Bruno-Britz |
Oracle's Plan Comes Together The software vendor leverages recent acquisitions for a foray into the business intelligence technology ring with the release of its Business Intelligence Suite. |
CRM
February 2010
Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
CRM
August 1, 2005
Coreen Bailor |
The Next Step in Anger Management Speech analytics solutions are enabling companies to track and analyze emotional cues. In fact, speech analytics is allowing organizations to target issues with certain business processes that extend beyond the contact center into the rest of the enterprise. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
