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CRM
May 1, 2006 |
destinationCRM Dashboard It's Siebel in the Service and Support Leader Corner... CRM Will Sustain Its Uptake... SAS Buys a Build Out in the MRM Market... Decisions, Not Data, Drive CRM Improvements... Siebel and SAP Dominate Western European CRM... etc.   |
CRM
July 2003
Lisa Picarille |
CRM World Domination While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels. |
CRM
August 2011
Leonard Klie |
Global CRM Market to Grow by $1.3 Billion in 2011 Oracle generates biggest share of $16.5 billion in annual revenue. |
IndustryWeek
January 1, 2007 |
Infrastructure Is Integral To Supply Chain Success A company's highest supply chain priorities are demand forecasting, supply planning, inventory management, and sales and operations planning. |
CIO
May 1, 2002
Lafe Low |
What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management... |
CRM
November 3, 2003
Martin Schneider |
News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc. |
InternetNews
October 22, 2010 |
Mobile Market to Hit $1T by 2014: Gartner Gartner predicts big things for the mobile sector, projecting that the collective market for mobile devices, applications and services will reach $1 trillion by 2014. |
CRM
September 2011
Brittany Farb |
Cloud Expected to Keep Rising SaaS revenue will surpass $21 billion by 2015 |
CRM
January 1, 2007 |
destinationCRM Dashboard CRM Vendors Get SOA Happy... Tailored Dynamics... Europe Eyes Mobility... DataFlux Accelerates the Path to MDM and CDI... SugarCRM Builds a Firm Foundation... etc. |
InternetNews
December 15, 2008
Richard Adhikari |
Enterprise Software Demand to Weaken The recession and companies' consequent belt-tightening will see worldwide demand for enterprise software grow more slowly than expected, by 6.6 percent next year to total $244.3 billion, research firm Gartner said. |
Bank Technology News
February 2002
Louise West |
Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT... |
CRM
March 1, 2005
Colin Beasty |
The End of Independence? Best-of-breed applications are feeling more pressure from full-suite solutions. |
InternetNews
December 31, 2008
Richard Adhikari |
Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix. |
CRM
March 1, 2004
David Myron |
Vertical Focus: Integrators: Necessary Evil or Indispensible Resource? North American companies shelled out $16.8 billion for CRM services last year. Large enterprise customers find professional services firms often add complexity to CRM implementations, but most are likely to use at least one services firm. |
CRM
January 1, 2008
Joshua Weinberger |
CRM Market Set to Double Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment - especially on-demand CRM. |
CIO
June 11, 2008
Thomas Wailgum |
Report: The Top Five Supply Chain Management Vendors A new Gartner report breaks down SCM vendors SAP, Oracle, JDA Software and others by 2007 revenue and market share, noting 18 percent worldwide revenue growth in the $6 billion market. |
CFO
July 1, 2003
Alix Nyberg |
Buyer Be Aware Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on. |
CRM
December 1, 2005 |
destinationCRM Dashboard Salesforce.com's On-Demand Dream... Online Retail Sales Won't Stop Growing... CRM New License Revenue Grows Again... Cognos 8 Highlights Simplicity... Losing the Offshoring War... Attrition and Training... |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
CRM
August 2010
David Myron |
Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards. |
InternetNews
September 1, 2010 |
PC Demand Will Cool Off a Bit in Second Half Gartner's latest forecast predicts continued strong growth for PC makers in the next two quarters - just not as robust as they enjoyed in the first half of 2010. |
InternetNews
July 6, 2010 |
Gartner Revises IT Spending Forecast for 2010 The research firm trims its 2010 forecast for global IT spending. What areas still look strong? |
CRM
February 12, 2015
Oren Smilansky |
Sage Group Integrates Its CRM with ERP X3 The integration will enable midmarket companies to provide SMBs with more centralized customer views. |
CRM
August 1, 2007 |
destinationCRM Dashboard The Top 25 in Supply Chain Management... Vettro Hits the Road... Catalog Retailers Are in Sync With Callers... SAP Makes More Moves on Mobility... |
CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc. |
InternetNews
October 1, 2004
Sean Michael Kerner |
SOA Investments on The Rise, Yankee Says A new survey by Yankee Group finds that enterprises are embracing service oriented architectures in their networks at a much swifter pace. |
CRM
September 24, 2004 |
Hot Seat: Can a Single Vendor Satisfy an Organization's Complete CRM Needs? Professionals weigh in on this topic: Laura Preslan, research director, AMR Research: "It depends"... Rebecca Wettemann, vice president of research, Nucleus Research: "...a combination of tools that meet clear, specific needs may be a better strategy"... etc. |
IndustryWeek
November 17, 2010 |
Supply Chain Earns a Seat at the Table Chief supply chain officers are becoming more influential within manufacturing circles. |
CRM
July 1, 2004 |
Heard and Overheard Quotations about CRM. |
CRM
December 2009 |
Gartner Identifies the Top 10 Strategic Technologies for 2010 Technologies with the potential to significantly impact enterprises in the next three years. |
InternetNews
October 4, 2010 |
Data Center Power Bills Sap IT Budgets: Gartner Research firm Gartner highlights rising costs of data center energy consumption, advising enterprises to take a systematic approach to measuring and containing expenses. |
InternetNews
December 16, 2009 |
Gartner Says Mobile Device Sales Flat in 2009 But research firm sees tremendous upside in 2010. Where will it come from? |
CRM
October 1, 2003
Martin Schneider |
News in Brief Research firm Datamonitor recently ranked the top-five enterprise application integration vendors, also known as EAI vendors, in the European market. TIBCO took first place, with a 51 percent market share. |
InternetNews
April 9, 2004
Erin Joyce |
SOS for IT Jobs? Save Yourself With Service Oriented Architecture Worried about your IT job going overseas? Experts have some advice. |
CRM
May 2003
Frederick Newell |
Who's the Boss? In Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship, the author reminds us who should really be in charge. An excerpt. |
The Motley Fool
June 16, 2006
Jim Gillies |
Investing World Cup: Western Europe Rebuttal Don't count the Old World out just yet. Characterizing Western Europe as stodgy and mature completely ignores the new, high-growth businesses it's generating. |
CRM
July 1, 2003
Phillip Britt |
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
InternetNews
July 27, 2010 |
SaaS to Continue Enterprise Surge: Gartner Latest forecast from IT market research Gartner projects that businesses will continue their transition to service-oriented computing over the next four years. |
CRM
June 29, 2012
Dmitri Novomeiski |
Re-evaluating Your CRM Technology Is resistance to change holding your organization back? |
InternetNews
August 4, 2010 |
Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category. |
IndustryWeek
August 1, 2008
David Blanchard |
No Recession in the Supply Chain Arena Revenues for supply chain software rose more than 17% in 2007. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
InternetNews
May 17, 2005
Clint Boulton |
Sun Looks to Forge 'SOA Path' Sun Microsystems wants to help guide customers through their service-oriented architecture plans from cradle to grave. |
InternetNews
July 22, 2005
Sean Michael Kerner |
Cell Phones Rising Gartner says mobile phones will pick up sales speed but vendors will still feel the heat. The Asia-Pacific region is forecast to lead the growth rate. |
InternetNews
November 29, 2010 |
iPad Impacts PC Sales: Gartner Research firm Gartner says growing interest in Apple's iPad and other "media tablets" led it to forecast slower growth in PC shipments. |
CRM
September 2007 |
The 2007 Market Awards: Consultancies Demand for CRM professional services remains strong - and steadily increasing. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
CRM
April 1, 2004
Martin Schneider |
News in Brief Of 17 CRM vendors reviewed in Gartner's "2004 CRM MarketScope for Midsize Enterprises" (MSEs), only three walked away with a "positive" rating. |
CFO
March 17, 2003
Peter Krass |
Once More, Without Reeling CRM has stumbled, but the next round may produce better results. |
