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Managed Care September 2004	Employers Offer 'Consumer' Plans with Trepidation There is concern that these plans will primarily attract healthier and higher-income individuals, leaving sicker and lower-wage employees in higher-cost alternatives.
Managed Care January 2007	Consumer-Directed Drive Loses Steam Enrollment growth in consumer-directed or high-deductible health plans stalled last year, according to a survey by the Employee Benefit Research Institute and the Commonwealth Fund.
Managed Care September 2007	Young and Uninsured -- a Looming Problem Adults between 19 and 29 are one of the largest and fastest-growing segments of the U.S. population that lack health insurance, according to a new report.
Registered Rep. August 1, 2005	Maybe It Was the TeePee Building Exercise Commonwealth Financial Network was recently named the best place to work in the state of Massachusetts by the Boston Business Journal.
Managed Care July 2001	Slow, steady drop seen in employee health benefits Employer-sponsored health coverage isn't anywhere close to vanishing, but two new studies suggest that there has been gradual erosion of benefit availability over recent years...
Managed Care May 2004	Health Care Security Trumps Federal Tax Cuts Survey results demonstrate just how important a topic universal health care and coverage is to the majority of Americans.
Managed Care February 2006 Lola Butcher	Consumer-Directed Health Pains Two studies suggest that consumer-directed health care may not be a long-term method for controlling health care costs.
Managed Care June 2005	Headlines On Deadline ... Many jobs available to young adults pay little... Prescription medications are getting more difficult to afford...
Managed Care January 2001	Private Proposals Aim To Reduce Lack of Coverage Two new proposals to solve the conundrum of Americans without health coverage would build on the country's existing health system...
Managed Care February 2008	Employer-Backed Insurance Gets Nonpartisan Nod The majority of Americans believe that universal coverage costs should be shared by individuals, employers, and the government.
Managed Care December 2004	Tracking the Coverage Divide Low-wage workers face more than just one obstacle in trying to obtain health care coverage, according to a Commonwealth Fund report.
Wall Street & Technology June 13, 2006	The Online Generation New research based on consumer survey results reveals that young adults, ages 25 to 34, are between 4% and 10% more likely to research and purchase their financial products online than overall online users.
Investment Advisor December 2007 Kara P. Stapleton	Not So Bad After All? A new survey finds that couples are in agreement on saving for retirement.
Managed Care October 2004	Consumer-Directed Insurance Plans Problematic for Patients, Docs, HMOs New studies are finding wide variations of cost and quality across hospitals and physicians, yet few private insurers, managed care plans, or public programs reward superior quality or efficiency.
Entrepreneur May 2005 Chris Penttila	Passing the Buck If you're asking employees to manage their own benefits, you could be asking for trouble.
Managed Care March 2002 John A. Marcille	Change Is To Be Expected, But Not Always Welcomed The biggest threat to managed care as now practiced may be this new scheme, defined contribution. Even more than the Patients' Bill of Rights, this is a movement that could shake the industry...
CRM February 16, 2011 Koa Beck	Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
CRM March 2011 Robert Wollan	The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy.
Managed Care September 2003 Martin Sipkoff	This Isn't the First Attempt To Shift Cost to Employees Companies are decreasing their share of medical insurance premiums. It remains to be seen how this will affect workers' health status.
Managed Care February 2007	Employer-Sponsored Insurance Coverage Rates Falling A new report says that that 61 percent of non-elderly Americans had employer-sponsored insurance in 2004, compared to 66 percent in 2000.
Managed Care March 2004 MargaretAnn Cross	Consumer-Directed Plans Begin Measuring Patient Satisfaction Initial results are promising. Employees turn toward preventive medicine and away from expensive drug therapies.
Pharmaceutical Executive March 1, 2011	Clinical Development Outsourcing: Are We Having Fun Yet? A sneak preview of The Avoca Group's 2011 Annual Survey on CRO and Industry Relationships.
Managed Care October 2005 Martin Sipkoff	The Lure of Tax Reform Politicians on both sides of the aisle are considering tax reforms as a way of fixing the health care system. What might it mean for health plans?
Managed Care March 2002	Employees increasingly inclined to enroll for benefits via Internet Ready or not, more people are turning to the Internet to do everything from researching health conditions and medications to enrolling for benefits...
Food Engineering December 1, 2005 Karen Schweizer	25th Annual Salary & Job Satisfaction Survey: The Right Fit Improves Satisfaction How do you find employees who will be satisfied and loyal? One key -- provide balance.
Managed Care August 2006	So Far, Experts Like What They See in Part D Health care opinion leaders so far think Medicare Part D is a success, though changes are needed to the program, according to a survey by the Commonwealth Fund.
Managed Care June 2007 Lola Butcher	Big Companies Holding Fast To Employer-Sponsored System In board rooms across the country, decisions are being made to battle, rather than run from, rising costs of health care.
Managed Care March 2000	Employers Predict Liability Expansion Bad for Coverage How employers would respond if patients were allowed to sue employer-sponsored health plans.
Managed Care July 2005 MargaretAnn Cross	Efforts To Cover the Uninsured An Opportunity for Health Plans Employers and state governments are getting together to design imaginative insurance programs to cover low-pay workers.
Managed Care June 2005 MargaretAnn Cross	Consumer-Directed and Home-Brewed Regional health plans and small HMOs coming late to the consumer-directed health plan market haven't missed out -- yet.
Managed Care May 2005	Covering the Uninsured Seen as Legislative Priority Opinion leaders say Congress should also act to improve quality and safety, and ensure Medicare solvency.
Managed Care January 2007 John Carroll	Erosion of Employer-Sponsored Health Care: Bad for Everyone More companies are offering less coverage - or none at all. Even those that offer coverage find that more of their workers choose not to sign up.
Managed Care September 2007	Headlines On Deadline ... The underinsured account for 24 percent of the United States population... Communicating with employees is the greatest challenge employers face when introducing a consumer-directed health plan... etc.
Entrepreneur June 2005 Jennifer Pellet	Money Buzz 06/05 Three ways to insure your recent graduate
Financial Planning September 1, 2013 Rachel F. Elson	Commonwealth Financial's Big Fee-Based Bet Commonwealth Financial Network already stands out for its revenue mix. Now it has a new model for RIAs.
Pharmaceutical Executive April 1, 2006 Humphrey Taylor	Opinion: Unintended Outcomes for Consumer-Drive Insurance So-called "consumer-driven" health insurance is designed to help informed consumers make better decisions about their medical treatment. But the high deductibles associated with these plans are affecting the end goal.
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
Financial Planning July 1, 2010 Jeanne Lee	The Sky Is Not Falling Small business clients have been hard-hit by increased healthcare expenditures over the past 10 years, so it's not surprising that the healthcare reform bill has many of them anxious and confused.
Managed Care October 2002	Survey: '90s Boom Didn't Increase Number of Covered Employees You would think that the roaring economy and tight labor market in the 1990s would have meant a significant increase in the number of people with employer-sponsored health insurance. But you would be wrong, according to a report by the Center for Studying Health System Change.
Managed Care May 2001	Outlook Number of uninsured unchanged; policy proposals aim to reduce ranks...
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
CRM January 2010 David Rich	The Ledge of Allegiance What history - and a survey of current behavior - can teach us about the threat to customer loyalty.