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May 2011
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Viewpoint: Defense Acquisition in an Unaccountable World Current and former government officials testified in March before the subcommittee for financial management of the Senate Homeland Security and Governmental Affairs Committee, which is looking into cost overruns on weapons development programs. |
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New Agenda for Corporate Accountability Reporting Harvard Business School professor Karthik Ramanna explains three ways to make corporate accountability reports potentially more useful to constituencies that include shareholders, communities, bondholders, and customers. |
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Leveraging Your Influence Make an impact in the workplace without the CEO title. In order to influence the behavior of your clients and colleagues and gain your desired outcome, you must leverage the power of your leadership role. |
HBS Working Knowledge
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Moving From Bean Counter to Game Changer New research by Harvard Business School professor Anette Mikes looks into how accountants, finance professionals, internal auditors, and risk managers gain influence in their organizations to become strategic decision makers. |
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The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies A new Harvard Business School working paper looks inside the communications "black box" of a large company to understand who talks to whom. |
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CRM
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From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise. |
CRM
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Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel. |
Fast Company
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Cisco's CEO John Chambers On How to Weather the Downturn "If you watch what is occurring today, people are acting like the sky is falling," says Cisco CEO John Chambers. But he has learned through numerous economic downturns -- he cites 1993, 1997, 2001, and 2003 -- that it's entirely possible to come out stronger than you were before. |
