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InternetNews
January 5, 2004
Spafford & Kim |
Top ITIL Myths Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices.   |
CIO
May 1, 2004
Tracy Mayor |
More CIOs Checking Out Best-Practices Library Developed by the British government, IT Infrastructure Library (ITIL) is gaining adherents among CIOs who want to better manage the quality of the services they deliver. |
CIO
September 1, 2005
Ben Worthen |
Watch for Pitfalls When Applying IT Infrastructure Library Using the IT Infrastructure Library isn't easy because it demands major changes in how IT organizations are run. Here are some reasons why ITIL projects fail. |
InternetNews
July 20, 2007
Drew Robb |
ITIL in Storage: Resistance is Futile IT Infrastructure Library could help ease storage management woes, say proponents. |
Bank Technology News
November 2006
John Adams |
IT Infrastructure: Sallie Mae Uses ITIL To Break Down Silos As Sallie Mae sheds its ties to Uncle Sam, it's embracing the IT Infrastructure Library to shore up IT structure and processes. |
Global Services
September 8, 2008
Namita Goel |
Process Frameworks: Help or Hindrance? Do process frameworks such as ITIL, Six Sigma and Lean deliver in the context of services outsourcing? A look at the challenges and opportunities in making them work |
CIO
June 1, 2004
Tracy Mayor |
From Chaos, Agility In the merger of Mead and Westvaco, the new CIO rejected the existing IT corporate cultures for a third way. |
Insurance & Technology
March 25, 2010
Anne Rawland Gabriel |
Pacific Life Saves $1.1 Million With IT Services Management Pacific Life Insurance reaps $1.1 million in savings by embracing the ITIL best practices framework and deploying BMC's IT services management suite. |
Insurance & Technology
June 25, 2009
Nick O'Connor |
ICW Group Improves Incident Flow with Service-Now.com SaaS Solution Service-now.com's process management and application development tool provides "Swiss Army Knife"-like capabilities in support of the super-regional carrier's Information Technology Infrastructure Library-based service management environment. |
InternetNews
December 30, 2008
Jennifer Zaino |
Whatcha Got in the Datacenter? Finding out what's there, what it's connected to and how that regularly changes matters as companies move to virtualization and cloud computing to save IT costs. |
Wall Street & Technology
May 21, 2007
Penny Crosman |
ABCs of Development Methods Agile Software Development... CMMI or Capability Maturity Model Integration... Cowboy Coding... ITIL or Information Technology Infrastructure Library... Waterfall Model... |
InternetNews
May 24, 2006
Clint Boulton |
Automating IT With IBM IBM introduced the Tivoli Change and Configuration Management Database, software that deploys and runs applications on software, hardware, storage and networks in separate departments within a business. |
Bank Technology News
September 2009
Mike Scheuerman |
Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing. |
Insurance & Technology
August 14, 2006
Peggy Bresnick Kendler |
Measuring Success Experts comment on what metrics are best for determining the success of technology investments, and which key performance indicators are the most valuable for insurance IT initiatives? |
Bank Systems & Technology
October 1, 2006 |
New Products Embedded Electronic Display Panel... ID Fraud Detection, Prevention... CA Accelerates ITIL Adoption... |
