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Insurance & Technology
May 11, 2010
Anthony O'Donnell |
Turkey's Leading P&C Insurer Selects Accenture's Claims Components The Claim Components implementation figures within a broader transformation initiative by Anadolu Sigorta begun in 2008 and aimed at establishing an operating model focused on customer satisfaction and growth.   |
Insurance & Technology
February 23, 2010
Anthony O'Donnell |
Sentry Insurance Completes Phase II of Claim Components Implementation Sentry has selected Accenture to implement a second release of the application for Sentry's commercial lines claims, which included auto, general liability and property insurance. |
Insurance & Technology
May 26, 2010
Anthony O'Donnell |
Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally. |
Insurance & Technology
May 27, 2010
Anthony O'Donnell |
Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform. |
Insurance & Technology
March 18, 2005
Anthony O'Donnell |
Top P&C Initiatives for 2005 Policy administration systems are a top priority this year for large and midsize P&C insurers, according to Celent's 2004 CIO/CTO survey |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
CRM
July 27, 2011
Leonard Klie |
Health Insurers Need to Improve Customer Relationships to Compete Accenture survey finds 80 percent of consumers expect healthcare insurance customer services to be easier and more convenient. |
Insurance & Technology
February 5, 2007
Anthony O'Donnell |
Consolidation Laggards European and Asian life insurers have an edge over North American companies in policy administration systems consolidation. |
CRM
March 10, 2014
Maria Minsker |
SAP and Accenture Launch Joint Business Solutions Group The SAP-Accenture partnership will accelerate the time to value for joint solutions. |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology
April 27, 2010
Anthony O'Donnell |
XL Insurance Implements Claims System Based on Accenture's Claim Components Solution XL Insurance's new centralized, global claims management claims management system is designed to enhance the carrier's customer service capabilities. |
Insurance & Technology
September 22, 2010
Nathan Golia |
Pegasystems Releases New P&C Claims Platform The new platform aims to reduce costs by steering adoption of best practices, the vendor says. |
IndustryWeek
August 1, 2002
John Teresko |
SAP Lightens The Load How often does a software vendor offer more by promising less? In this case, it's SAP AG promising, with user help, to pare as much as 50% of the unused (and unappreciated) features from its R/3 Enterprise application suite. |
Insurance & Technology
November 28, 2005
Maria Woehr |
Underwriting Opportunities Most insurers are only moderately proactive in investing in long-term training, new technologies and refinement to pricing models for underwriting, according to a recent survey. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
May 18, 2004
Lisa Smith |
Let the Good Times Roll? Improved prospects for industry growth are creating a more encouraging environment for IT initiatives, according to InformationWeek Research. |
Bank Systems & Technology
September 15, 2008
Katherine Burger |
Sibos News: Postbank Deploys SAP Payments Engine German retail bank Postbank goes live on the SAP Payment Engine application. |
Insurance & Technology
February 14, 2007
Anthony O'Donnell |
FFIC Renovates Claims With Accenture Citing high-performing claims technology as a critical factor in customer satisfaction, growth and profitability, the insurance company has selected Accenture's Claim Components solution to handle all claims submitted within the carrier's commercial, personal and specialty lines. |
T.H.E. Journal
November 1999 |
Education Finds an Efficient Friend in SAP Several higher education institutions have selected the SAP solution from SAP Public Sector and Education, Inc. to manage budgets, track student and employee records and streamline campus operations.... |
CRM
November 9, 2011 |
Accenture Rolls Out Private Cloud Solution in Support of SAP Applications The new solution leverages new SAP technologies to lower costs and boosts performance. |
Insurance & Technology
April 15, 2010
Matt Josefowicz |
3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers. |
Bank Systems & Technology
July 13, 2009
Maria Bruno-Britz |
Accenture Upgrades Alnova Core Banking New version of Alnova is said to enable a more agile banking IT and product support environment. |
Insurance & Technology
September 5, 2008
Gary Kirkham |
BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices. |
CRM
March 6, 2012
Leonard Klie |
SAP Expands Hosted Offerings The company releases SAP Business One OnDemand for smaller companies and expands cloud capabilities in BusinessByDesign. |
BusinessWeek
July 30, 2007
Matthew Goldstein |
Even The Insurers Have Hopped On Board Most insurers also realize life settlements aren't going away -- and so they're getting into the game. By sinking money into the sector, insurers can get back at least some of the money they now have to pay out in death benefits. |
Insurance & Technology
February 19, 2004
Peggy Bresnick-Kendler |
Technology and the Urge To Merge Whether buying a smaller company at bargain prices or participating in a massive "merger of equals" deal, insurers must carefully evaluate IT compatibilities and costs. |
Insurance & Technology
June 28, 2010
Nathan Golia |
Accenture, Asprea Sign Outsourcing Agreement Asprea, a UK-based Aviva subsidiary, turns over claim validation and fulfillment to Accenture. |
Insurance & Technology
November 26, 2003
Cynthia Saccocia |
Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field. |
CRM
February 2010
David Rich |
The World Is Their Oyster Give customers an opportunity to play an active role in customizing their customer service. |
Insurance & Technology
April 20, 2010
Katherine Burger |
What Insurers Can Learn from '30 Rock' As a recent episode of "30 Rock" taught us, there are always untapped markets to discover and new customers to find. Insurers that have embraced those ideas are increasingly turning to analytics solutions to help them generate growth. |
InternetNews
January 18, 2011 |
Midsized IT Shops Will Spend More 2011 IT As the economy improves so are IT budgets. Security and CRM will lead the way, according to a new survey commissioned by IBM. |
Insurance & Technology
November 28, 2005
Anthony O'Donnell |
Auman Drives IT Efficiency Ken Auman already has played a role in the Accenture's transformation. As of Oct. 10, he began playing a more intimate role when he replaced Michael Bernaski as the company's CIO. |
Insurance & Technology
December 19, 2007
Anthony O'Donnell |
Accenture Sues Guidewire for Alleged Patent Infringement Accenture filed a lawsuit alleging that insurance claims software rival Guidewire has infringed the U.S. patent protecting the Accenture Claim Components solution and has misappropriated trade secrets related to the design. |
Insurance & Technology
March 6, 2008
Catherine Stagg-Macey |
International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
Insurance & Technology
June 21, 2010
Nathan Golia |
Direct Auto Writers Top Traditional in Online Experience: Forrester Though auto insurers haven't been in the game as long as some other financial services firms, online-first companies like Progressive and Geico have effectively implemented best practices, a Forrester study says. |
CRM
May 2012
Robert Wollan |
Knowing Your Customers in the Digital Age New technologies mean new challenges. |
Insurance & Technology
May 18, 2010
Katherine Burger |
News from SAPPHIRE NOW: SAP and EMC to Deliver New Solutions that Automate and Optimize Paper-Intensive Processes for Financial Services Institutions Expanded global strategic alliance includes reseller agreement and integration of EMC technologies with SAP software. |
CRM
February 16, 2011
Koa Beck |
Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel. |
InternetNews
January 12, 2005
Sean Michael Kerner |
SAP, Microsoft Linked Up With .NET Netweaver Developing .NET-enabled applications for SAP's Netweaver just got easier with a new developer kit released by Microsoft and SAP. |
CRM
February 1, 2008
Marshall Lager |
CRM Drives Down-Market SAP and Microsoft make big moves to embrace smaller customers. |
InternetNews
March 15, 2005
Michael Singer |
Retail in Flux as Oracle Battles SAP Bidding war over Retek and differences in Oracle and SAP's culture are confusing the retail industry. |
Insurance & Technology
May 28, 2008
Nathan Conz |
Compliance Becoming Key Component of Core Systems As insurers strive to holistically align their compliance cultures with day-to-day operations, a similar trend is emerging strictly within the technology realm. |
Insurance & Technology
November 19, 2007
O'Donnell et al. |
Financial Services Firms Increasing Spending, But Priorities Differ If the confidence of financial services firms was shaken by this year's subprime mortgage lending crisis, it certainly isn't reflected in their IT budgets for 2008, judging by a joint survey of insurance companies, banks and securities firms. |
CRM
March 17, 2011
Brittany Farb |
Verizon and SAP to Offer CRM in the Cloud Users will have access to SAP CRM from desktops and mobile devices. |
Investment Advisor
January 1, 2011
Marlene Y. Satter |
There's An App For That Insurance companies are using smart phones to work with customers. |
InternetNews
August 17, 2009 |
Accenture Says Software Makers Must Go Global To survive the recession and position themselves to grow after it ends, software companies must sell to the world and not hold back from "bold" moves. |
CRM
March 1, 2006
Coreen Bailor |
Statistically Speaking 68% said they would tell family and friends about their negative experiences... Connecting the field and the office is a top strategic priority for 88% of best-in-class firms... etc. |
IndustryWeek
May 1, 2007
Brad Kenney |
IT: Manufacturers' New Best Friend High performance IT systems are meshing better into industrial products manufacturing. |
CRM
July 2011
Leonard Klie |
Just the Facts? Not Really Many firms use analytics data inconsistently and rely on personal experiences when engaging customers. |
