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American Modern Taps TiG As part of its business transformation initiative, Amelia, Ohio-based American Modern Insurance Group licensed Hartford-based The Innovation Group's TiG Conversion.   |
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Transformation Expert By changing the culture of CSAA's (California State Automobile Association) IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities. |
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Bob Wilkes Transforms CSAA's Field Presence California State Automobile Association's Chief Delivery Officer talks about his current focus on transforming the carrier's call centers, as well as discussing changes in the carrier's data strategy and its market outreach to other AAA organizations. |
Insurance & Technology
January 26, 2005
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ACSC Extends TiG Relationship To maintain compatibility with its technology architecture, the Auto Club of Southern California extended its licensing deal with The Innovation Group. |
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October 16, 2005
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Bob (Wilkes) the Builder This year, California State Automobile Association's senior vice-president of sales and service is setting a course that includes managing district offices, call centers and Internet services in 100 sales locations across three states. |
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CSAA Steers Its Performance Management To ease supervisors' time-intensive data-collection method, the California State Automobile Association created an in-house tool. |
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The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively. |
The Motley Fool
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Costco's Living On the Edge Here are two metrics to focus on for growth in this sector. |
InsideFlyer
April 2014 |
Amex Card Bonus The Platinum Card from American Express is offering 40,000 Membership Rewards points after you spend $3,000 on purchases on your new card within the first three months. |
