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CRM
June 7, 2013
David Lloyd |
Prepare for the Age of the Customer Advances in technology will help contact centers shine.   |
CRM
May 20, 2011
Tom Topolinski |
Call Centers Beware Social media and smart technologies are here |
CRM
October 2010
Koa Beck |
Anybody's Bot Virtual agents, deemed the new concierge of the Internet, help customers navigate through ever-increasing Web site complexities. |
InternetNews
March 10, 2011 |
Why do SMBs Love Virtual Offices? Survey details some of key reasons small-to-mid-size business owners, CEOs and sales managers regularly leverage virtual office capabilities. |
InternetNews
November 13, 2009 |
IBM Debuts Virtual Server Security App IBM on Friday jumped on the virtualization security bandwagon with the release of Virtual Server Security for VMware vSphere, an application designed to secure workloads running on virtual servers. |
InternetNews
May 30, 2007
Clint Boulton |
Virtual Machine Sprawl? ToutVirtual Touts a Fix ToutVirtual introduced products that helps customers monitor and manage the performance of virtual machines. |
CRM
September 23, 2011
Steve Adams |
Intelligent Virtual Agents Ushering in the age of digital customer relationships in marketing |
CRM
March 1, 2005
Coreen Bailor |
Call Centers 24x7 Goes Virtual The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business. |
InternetNews
February 11, 2011
Sean Michael Kerner |
Avaya Boosts Collaboration With Avatars With its new web.alive platform, Avaya is offering a novel platform for virtual enterprise collaboration, refreshing a product initiated by Nortel in 2008 |
CRM
November 16, 2010
Koa Beck |
LiveVox Announces VoIP Agent@Ready VoIP Agent@Ready is a cloud-based inbound/outbound contact solution and supports telephony infrastructure with "hunt" groups of greater precision. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
The Motley Fool
July 13, 2009
Anders Bylund |
Virtualization: What It Is and Why You Should Care Virtualization is perhaps the hottest high-tech buzzword around these days. But what exactly is it -- and how does the whole concept affect your portfolio of tech investments? Let's find out. |
InternetNews
August 24, 2005
Susan Kuchinskas |
Wider World For Virtual Server The next-generation virtualization product from Microsoft, an R2 version of Virtual Server 2005, will support Intel and AMD chips. |
CRM
September 24, 2004
Coreen Bailor |
VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
Inc.
November 2008 |
Calling the VoIP Way Basics of VoIP and help selecting the right VoIP you. |
Bank Technology News
December 2010
Michael Sisk |
From Cost Center to Revenue Driver For decades the call center was considered a cost center, and the most important performance measurement was how fast you could get the customer off the phone. Now virtually all banks are trying to turn call centers into profit centers. |
The Motley Fool
December 14, 2006
Jack Uldrich |
IBM's Mid-"Life" Crisis The company's move into the virtual reality of "Second Life" is an innovative one. |
PHONE+
June 16, 2009
Khali Henderson |
Hosted VoIP Sales Up In a Down Economy Whether you are an IP PBX dealer in denial or a reluctant telephony agent, it's time you thought long and hard about your stance on hosted VoIP. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
Science News
June 2, 2007 |
Science Safari: NOAA's Virtual World Players of the virtual reality game Second Life can now soar through a virtual hurricane at NOAA's new site. |
InternetNews
April 23, 2007
Clint Boulton |
Vendors Set For Virtualization Party Week Software to help administrators consolidate servers and manage virtual servers continues to gain momentum. |
U.S. Banker
January 2002
Mark Bruno |
Siebel Issues Siebel 7 Siebel Systems has begun shipping its latest version of CRM technology, Siebel 7... |
InternetNews
September 16, 2008
Sean Michael Kerner |
Cisco's Virtual Acceleration Nexus Cisco expands virtualization to make it a key part of its overall datacenter strategy. |
CRM
August 28, 2014
Mike Hennessy |
5 Best Practices for Deploying an Intelligent Virtual Assistant The right technology can help customers, increase sales, and boost your brand. |
Wall Street & Technology
April 27, 2005
Ivy Schmerken |
Product Watch; Automated Web-Based Reports, and more Automated Web-Based Reports... Pooling Ideas... Recording VoIP Calls... |
The Motley Fool
June 12, 2008
Anders Bylund |
Disruptive Technologies: VMware's Virtual Server Software Of the ten technologies most likely to change our lives in the near future, perhaps the biggest business opportunity lies in virtual computing. Read on for how you can invest in the visionaries of this brave new world. |
U.S. Banker
January 2011
Michael Sisk |
Center of Attention Long viewed as a necessary evil, the call center is emerging as a vital cross-selling and revenue-driving tool. |
CRM
February 2006
Coreen Bailor |
6 Common Contact Center Mistakes Here, contact center industry experts reveal six common, but sometimes overlooked, blunders that plague the industry, and offer advice for avoiding or reversing missteps. |
The Motley Fool
July 9, 2008
Anders Bylund |
IBM Moves Into the Virtual World Second Life and IBM just showed that the massive Second Life world can connect to IBM's OpenSim servers. This could be the beginning of open standards that would connect every conceivable virtual reality network to each other. |
CIO
September 15, 2005
Susannah Patton |
Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web. |
T.H.E. Journal
December 2000 |
Updated Software Aids in Educational Planning EDmin.com, a provider of Web-based educational applications, has released the newest version of its Virtual Education 3.0 software. Tied directly to state and district level curriculum standards, Virtual Education gives educators the tools to assess student performance in real time.. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
InternetNews
April 24, 2006
Clint Boulton |
Virtual Desktop Gets Group Treatment Convinced that the demand for desktop virtualization software is picking up, VMware and more than 20 rivals, partners and allies today announced the Virtual Desktop Infrastructure Alliance. |
Inc.
February 18, 2003
Anne Stuart |
Security Issues with VoIP Are voice-over Internet protocol phone systems vulnerable to hackers? Can calls be intercepted? Unfortunately, yes. Here's a list VoIP Web sites you can dial into for more information on VoIP and its related security issues. |
InternetNews
February 2, 2006
Paul Shread |
Virtual Replication Made Easy Virtual server replication may soon get easier, thanks to NSI Software's Double-Take for Virtual Systems. |
The Motley Fool
August 22, 2008
Anders Bylund |
Slap Me Again, Mr. Softy! Under Microsoft's new licensing policies, you can move that SharePoint or SQL Server installation from server to server within your server farm, without applying a new license. |
InternetNews
April 30, 2004
Colin C. Haley |
Ready For VoIP? Think and Think Again Sure, switching to lower-cost voice over IP sounds good. But there are pitfalls to look out for as you expand your IP network. |
Macworld
April 2002
Jonathan A. Oski |
OS X Support and Speed Improvements Highlight Upgraded Emulator For Mac users on a quest for the holy grail of just-like-the-real-thing PC emulation, the search is coming to an end. Connectix's Virtual PC 5.0 -- now Carbonized to run in either Mac OS X or Mac OS 9 -- performs flawlessly... |
InternetNews
December 12, 2006
Ed Sutherland |
Microsoft Discovers VoIP Microsoft said it will begin letting people test its new voice server software, enabling users to place Internet-based calls from Office 2007 applications. |
InternetNews
April 28, 2006
Tim Scannell |
Voxbone Pitches Inbound VoIP Services Belgian VoIP service provider Voxbone hopes to be top dog in VoIP by providing low-cost numbers and a virtual presence to companies worldwide. |
Insurance & Technology
March 7, 2008
Nancy Feig |
The Greening of Data Centers To "green wash" their data centers, banks are looking to a number of new technologies, specifically IT asset management, server virtualization and data center cooling solutions. |
Entrepreneur
August 2007
Amanda C. Kooser |
Take It Online Virtual trade shows, expos and conventions take care of some very real business. And why not? Online events are cost-effective, faster and easier. |
PC Magazine
August 18, 2010
Samara Lynn |
8x8 Virtual Office Pro This outstanding Unified Communications offering for small and medium business is a serious virtual alternative to the traditional PBX system. |
PC World
September 26, 2007
Mark Sullivan |
How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you. |
InternetNews
October 5, 2004
Michael Singer |
Siebel Colors Its CRM Blue Siebel Systems partners with IBM and others to build its Customer Relationship Management and Business Intelligence businesses. |
PHONE+
September 23, 2009
Khali Henderson |
Desktops in the Clouds What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
CIO
July 1, 2004
Edward Prewitt |
Let's Start Meeting Like This A recent study of virtual work groups finds how they can be more productive and more effective than teams that always meet face-to-face. |
Commercial Investment Real Estate
Nov/Dec 2006
Craig Castillo |
Setting the Tone Commercial real estate owners will find making the simple switch from a traditional phone system to a VoIP solution allows them to offer something their competitors can't: A lease package that comes complete with advanced and ready-to-use telecommunications options. |
