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HBS Working Knowledge
September 26, 2005
Kevin Werbach |
Dialing in the VoIP Strategic Advantage Since VoIP turns voice into Internet-friendly data packets, it can -- and will -- replace the rigid, packaged phone services that most companies still use. Deployment may be incremental, but companies should be thinking about where VoIP could take them.   |
Wall Street & Technology
June 22, 2004
Jim Middlemiss |
Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors. |
Wall Street & Technology
May 15, 2006
Cory Levine |
Getting Crafty With VoIP As VoIP providers work the kinks out of their products and services, the banking industry may not be able to afford to ignore the technology. |
CRM
September 24, 2004
Coreen Bailor |
VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid. |
T.H.E. Journal
December 2005
Jacob Milner |
VoIP to the Rescue Faced with the challenges hampering school communications nationwide, three districts forge into the 21st century with Web-based telephony. |
PHONE+
September 25, 2009
William Bumbernick |
Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners. |
CIO
September 15, 2005
Susannah Patton |
Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web. |
Investment Advisor
April 1, 2011
Dan Skiles |
How Good Is Your Phone System? New technology has made the humble telephone a powerful tool |
Wall Street & Technology
February 27, 2005
Jim Middlemiss |
CIO Challenge -- VoIP Managing traditional analog hoot-n-holler networks, which are critical to investment management firms' operations, can be expensive and challenging, so many CIOs are eyeing alternatives. For some, the answer is IP telephony. |
Bank Systems & Technology
October 30, 2007
Maria Bruno-Britz |
Telecom Technology Factors Into Banks' Competitive Strategies Banks are thinking more strategically about their telecom deployments. |
Wall Street & Technology
February 12, 2004
Ivy Schmerken |
Turn Up the Volume on VoIP Financial-services firms are jumping on the VoIP bandwagon, motivated by cost savings and technology advances. But quality is still a concern. |
InternetNews
June 3, 2004
Craig McGuire |
SMBs Seen as Fertile For VoIP Growth Experts say plenty of challenges exist with opportunities. |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
BusinessWeek
May 24, 2004
Stephen H. Wildstrom |
Is VoIP Ready for Emergencies? Net phones have a hard time locating the source of 911 calls -- and that could be a good reason for keeping a wireline backup |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential. |
CIO
February 15, 2002
Chuck Papageorgiou |
Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc. |
Wall Street & Technology
March 22, 2005
Anthony Guerra |
Two Worlds Come Together Firms believed that they might be able to disband their voice networks and move that traffic to their IP infrastructure. But, as with most new technology, there have been unforeseen bends in the VoIP road - both for better and for worse. |
InternetNews
March 3, 2004
Drew Robb |
Making the Switch to VoIP Replacing existing internal phone systems with VoIP networks can cut costs, simplify administration and enable a variety of new applications that improve collaboration and productivity. |
InternetNews
April 25, 2005
Jeff Goldman |
Moving WiMax Into VoIP California-based NextWeb to offer business-oriented wireless VoIP through a partnership with CommPartners. |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
InternetNews
January 2, 2004
Erin Joyce |
Q&A: Gopi Gopinath, President, Equant The president of the data networking company's products division talks about who's sitting on the fence about VoIP, and who isn't. |
PC Magazine
July 13, 2004
Alan Cohen |
VoIP: Getting Better All the Time Your next gadget could be a hybrid cellular/Wi-Fi/VoIP phone. |
PC World
November 2004
Anne Kandra |
Should You Switch to a Net Phone? Making calls over your broadband connection can save you some money. |
CRM
May 2, 2005
Coreen Bailor |
Hosted Applications and VoIP: Ready for Contact Centers? Enterprises are debating these choices as their potential continues to mature. |
CFO
September 15, 2003
Anne Stuart |
An Easier Call to Make IP telephony companies ask Corporate America the inevitable question: Can you hear me now? |
InternetNews
December 6, 2004
Colin C. Haley |
IBM Inks U.K. Networking Deal Big Blue wins a 7-year, $1B deal with Lloyds that includes a sizeable VoIP deployment. |
Insurance & Technology
January 5, 2007
Maria Woehr |
A New Extension Safeway implements ShoreTel's Enterprise IP Phone System, reducing maintenance costs and improving disaster recovery capabilities. |
Insurance & Technology
October 29, 2003
Julie Gallagher |
Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems. |
Bank Systems & Technology
May 3, 2005
Jim Middlemiss |
The Evolution of VoIP Thanks to Voice over Internet Protocol (VoIP) technology from Basking Ridge, N.J.-based Avaya, Bank 10's morning conference calls now go off without a hitch. |
PC Magazine
June 20, 2007
Matthew D. Sarrel |
Boost Connectivity with Broadband VoIP After 25 years in the travel biz, this SMB set its own staff free. |
| PHONE+ |
Targeting Companies in Transition How communications solutions providers can help companies in transition with their communications needs. |
Insurance & Technology
June 14, 2005
Anthony O'Donnell |
VoIP - Key to Convergence VoIP is a key milestone in the next generation of network technology in the insurance industry. |
Commercial Investment Real Estate
Jul/Aug 2011
Dennis LaMantia |
Long-Distance Logic Creigh A. Bogart and other CCIM members are using VoIP programs like Skype and Web-based applications such as Google Voice to supplement their landlines and cell phones. In the process, they're saving time and money. |
The Motley Fool
September 28, 2004
Alyce Lomax |
Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings. |
T.H.E. Journal
March 2005
Jeanne Flatland |
Integrating Voice Into the School Network: Benefits of Wireless VoIP Implementing wireless VoIP in K-12 schools improves communication and can help to reduce network costs. |
PC Magazine
June 8, 2004
Brad Grimes |
Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off. |
CRM
December 2004
Coreen Bailor |
10 Technologies That Are Reinventing the CRM Industry Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. Consider the potential of the following 10 technologies. |
Bank Systems & Technology
October 6, 2006
Peggy Bresnick Kendler |
Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance. |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
Bank Technology News
July 2004
Karen Krebsbach |
Kick That Tin Can: Banks Adopt VoIP It's only a matter of time before the entire banking industry is run on voice-over Internet protocol. |
Entrepreneur
January 2006
Amanda C. Kooser |
Fair Share Need to share a printer without wires? No problem. Actiontec 54Mbps Wireless Multiport Printer Server... Wi-fi and VoIP team up to make calling more flexible: Zultys WIP2 wireless IP phone... etc. |
Commercial Investment Real Estate
Nov/Dec 2006
Craig Castillo |
Setting the Tone Commercial real estate owners will find making the simple switch from a traditional phone system to a VoIP solution allows them to offer something their competitors can't: A lease package that comes complete with advanced and ready-to-use telecommunications options. |
U.S. Banker
October 2004
Michael Dumiak |
VoIP: Kick That Tin Can Bank CIOs convinced that "huge savings" and "improved operational efficiencies" were terms that wouldn't be found in the same sentence have learned to rethink their IT strategy, thanks to voice-over Internet protocol. |
Inc.
March 1, 2003
Anne Stuart |
Technology: Good Call Voice-over IP -- telephoning on the Web -- is at last coming into its own as a way to save big on telecom. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
IEEE Spectrum
January 2011
James Middleton |
Voice Over IP: Setting Phone Service Free How Ma Bell's cash cow became a free software app |
Wall Street & Technology
September 23, 2005
Paul Allen |
BCP: Expect the Unexpected Whatever strategy organizations employ, it is clear that business continuity planning will require a long-term commitment. The London bombings may not lead to a material change in regulatory policies or institutions' internal plans, but they already have turned up the pressure for financial services firms to get their plans in order. |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
Entrepreneur
January 2005
Amanda C. Kooser |
VoIP Lessons VoIP offers cost savings, convenience and features, but there are a few drawbacks that you should be aware of. The good news is that many of these issues can be dealt with through proper planning and implementation. |
