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CRM
June 2005
Alexandra DeFelice |
A Century of Customer Love Nordstrom is the gold standard for customer service excellence--and, amazingly, word of mouth is its primary marketing tool.   |
The Motley Fool
May 21, 2004
Alyce Lomax |
Nordstrom's Not Nodding Off The luxury retailer reports some hyperactive earnings. |
CRM
October 2003
Ginger Conlon |
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. |
The Motley Fool
February 25, 2010
Tom Winner |
Nordstrom's Big Quarter Isn't Enough High-end department store chain Nordstrom announced fourth-quarter results this week that, at first glance, look fantastic. But take another look. |
CRM
January 21, 2005
Colin Beasty |
Required Reading: Tracking the Evolution of CRM In the most recent collaboration by Accenture's CRM strategists, Defying The Limits: Mastering High Performance CRM takes a unique vantage point for surveying the past, present, and future of CRM. |
CRM
August 1, 2005
Colin Beasty |
Required Reading: A Closer Look at Sales and Marketing Alignment Here's an interview with Bob Schmonsees, author and 20-year CRM veteran. In Escaping the Black Hole, Schmonsees presents a new model that centers on two simple processes that tightly align marketing and sales organizations and drive increased customer focus. |
The Motley Fool
May 13, 2011
Sean Williams |
Nordstrom Sizzles ... Then Fizzles Rising commodity prices may present a problem. Does Nordstrom have the right solution? |
CRM
March 25, 2011
Jim Davies |
Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives |
CRM
August 2010 |
The 2010 CRM Elite: An Introduction Successful CRM implementations may seem more common these days than they've been in the past, but that's no reason to be any less vocal in applauding excellence. |
CRM
February 2, 2003 |
Hot Seat Lior Arussy, corporate vice president and general manager of Nice Systems Ltd. and author of The Experience! How to Wow Your Customers and Create A Passionate Workplace, talks about some of the common customer-service roadblocks and how to solve them. |
CRM
September 8, 2010
Ed Jenks |
So Many CRM Service Providers, So Little Time Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose? |
The Motley Fool
November 21, 2006
Ryan Fuhrmann |
Couture Pays at Nordstrom Nordstrom continues to fire on all cylinders, with no apparent end in sight. Investors, take note. |
CRM
August 2003
Paul Greenberg |
Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction. |
The Motley Fool
August 20, 2004
Rick Aristotle Munarriz |
What's Mortsdron Backward? Retailer Nordstrom keeps improving its operations. It's refreshing to see a retailer taking it slow while it's doing it right at the store level. |
CRM
June 22, 2012
David Mattson |
Combine Sales Training and CRM for a Winning Environment Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales training should always include consideration of the CRM strategy? |
The Motley Fool
May 16, 2007
Ryan Fuhrmann |
Foolish Forecast: Nordstrom's High-End Ambitions The high-end department store operator is set to report its first-quarter earnings. Investors, here is an overview of what to expect. |
The Motley Fool
February 16, 2005
Stephen D. Simpson |
Nordstrom Marries New and Old The upscale retailer continues to rake in disposable income, and new technology should improve operations further. |
The Motley Fool
May 14, 2008
Ryan Fuhrmann |
Foolish Forecast: Nordstrom Goes for the Unbroke In advance of earnings, analysts expect high-end department store Nordstrom to suffer from the weak economy, just like many of its competitors. |
U.S. CPSC
June 14, 2007 |
Children's Jeweled Sandals Sold by Nordstrom Recalled Due to Choking Hazard The jewel decorations on the shoes can detach, posing a choking hazard to young children. |
CRM
September 1, 2009
David Myron |
CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion. |
CRM
October 1, 2006
Coreen Bailor |
Service Sells Delivering a seamless, straightforward customer experience that lives up to its promises can help companies get repeat, more profitable business. |
CRM
August 2010
David Myron |
Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards. |
The Motley Fool
August 15, 2007
Ryan Fuhrmann |
Foolish Forecast: Nordstrom Knows How to Sell High-end retailers have not been affected by the recent slump. Just the opposite. Nordstrom is getting stronger, with annual sales growth recently hitting double digits. |
CRM
September 1, 2006 |
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. |
CRM
August 2010 |
The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored. |
The Motley Fool
November 17, 2004
Phil Wohl |
Nordstrom Pampers Investors The upscale retailer widely beats estimates and raises the bar for its future. |
CRM
December 2003
Ginger Conlon |
CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work. |
U.S. CPSC
January 22, 2008 |
Nordstrom Recalls Taper and Votive Candles Due To Fire Hazard The candle's exterior coating can ignite, posing a fire hazard. |
CRM
August 10, 2010
Joshua Weinberger |
CRM Evolution '10: All the Links You Need Your one-stop shop for all the links, coverage, and blogposts of this year's conference. |
CRM
September 2015
Oren Smilansky |
When Customer Experience Is the Ticket What can companies learn from organizations that sell experiences rather than services or products? |
The Motley Fool
August 21, 2006
Ryan Fuhrmann |
Nordstrom's Upscale Appeal Nordstrom is currently the leader in appealing to those fashionistas willing to pay top dollar to look good, a position that has paid off handsomely for shareholders over the past few years. |
CRM
July 1, 2004 |
The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools. |
CRM
October 1, 2003
Paul Greenberg |
A Commonwealth of Self-Interest CRM initiatives will succeed only if users see value in using them. |
Inc.
November 1, 2002
Ilan Mochari |
Consumer Reports For some CEOs the best management lessons come from their lives as customers. |
