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Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.   |
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August 15, 2005
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Do Customers Like You? Depends on How You Ask The most important question to ask consumers is how likely they are to recommend your business to others. Third party surveys may be preferable to in-house surveys, as they are less likely to incorporate bias. |
Insurance & Technology
January 5, 2007
Anthony O'Donnell |
Understanding the Online Customer Life insurance Web sites perform poorly in cross-industry comparisons -- a distinction they share with financial services sites in general. The good news is that same carriers provide examples of excellence for others to emulate. |
Bank Systems & Technology
March 5, 2010
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Most Banks Lack Key Data Privacy, Security Controls A Ponemon Institute study finds that while most financial services firms take some steps toward data security, many come up short in critical areas. |
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July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
IndustryWeek
November 1, 2007
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Will Your Logistics Provider Respect You in the Morning? Customer Respect Index measures how well companies respond to online communications from customers. |
Job Journal
July 6, 2008
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Career Pros: Given Respect, Workers Thrive The secret to getting maximum effort from employees? R.E.S.P.E.C.T |
Search Engine Watch
May 5, 2010
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How to Collect Data Without Alienating Clients What's best practice for gathering information from visitors to your site and how can you then use that data to your commercial advantage without alienating them? |
CRM
May 1, 2003
David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. |
