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U.S. Banker April 2005 Holly Sraeel	Lopez v. BofA: Bad Press Or Precedent Setting? Bank of America is conflicted in trying to resolve an on-line banking customer's lawsuit regarding security.
U.S. Banker April 2005 Karen Krebsbach	Wire Transfer Brouhaha: BofA Suit Sparks Debate In Banking Circles The lawsuit is over responsibility for losses due to a $90,000 electronic funds transfer to scammers in Latvia that accessed the account by stealing the password with key-logging software.
BusinessWeek March 28, 2005 Dean Foust	Forget Those Comfy Old Rules About Fraud Banks still absolve consumers of any losses from the fraudulent use of credit cards -- even months later. Most also now waive even that modest $50 payment. That's not the case for business cards, though.
Bank Technology News May 2003 Mark Bruno	The Anatomy of an Anomaly How a traditional institution like Bank Of America is making huge waves in the internet banking business.
Bank Technology News April 2005 John Adams	The Cost of Doing Business The debate over multi-factor authentication for electronic transactions is growing louder, and many say industry-wide use is virtually inevitable for banks. So why is almost nobody doing it?
Bank Technology News April 2004 Melissa Solomon	Easy-to-Use Sites Bring Bank Returns Web initiatives are paying off in terms of customer satisfaction.
Bank Systems & Technology March 7, 2005 Ivan Schneider	A Token Effort With Internet banking, our homes and offices have become the equivalent of ATM lobbies - minus the consistent security measures.
Wall Street & Technology February 14, 2006	Little Confidence In Online Banking The United Kingdom's Financial Services Authority (FSA) has characterized consumer confidence in online banking as "fragile." To combat the trend, the regulatory body is encouraging banks to devote greater effort to fighting online banking fraud.
The Motley Fool January 23, 2006	All About Online Banking You may not need your bricks-and-mortar branch as much as you thought.
The Motley Fool September 7, 2005	How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips.
Bank Technology News July 2005 Glen Fest	On-Line Banking: Access to Funds Can Be Immediate Wachovia is the latest of the big banks to introduce immediate opening and funding of on-line accounts. Vendors are hoping for something to click with small banks soon.
Bank Systems & Technology January 4, 2010 Penny Crosman	As Small Business Online Banking Fraud Grows, So Do Efforts to Curb It Password controls, stronger authentication and customer PC security scans among the measures that can help defend against online banking fraud.
Entrepreneur May 2010 Gwen Moran	Is Online Banking Safe? Beware the pitfalls of convenience when it comes to conducting transactions via the web.
Bank Technology News August 2006	Sizing Up Security: Are U.S. Banks Trailing U.K. Banks? If best practices are indeed what the U.S. banking industry seeks with regard to online security, they'll likely find some of the answers across the pond.
Bank Technology News January 2004	By The Numbers Almost two-thirds of respondents report their household uses a personal computer to do on-line banking, an activity most prevalent among 18- to 34-year-olds, and which widens with household income.
Bank Technology News April 2003 Mark Bruno	For Web Relaunches, Functionality is Focus Ring the bell for round two of on-line banking redesigns and relaunches. A new phase of Internet banking emphasizing greater ease-of-use and broader functionality is getting underway.
InternetNews June 23, 2006 Sean Michael Kerner	Next-Gen Bank Trojans Are Upon Us Regardless of how much damage they may have done in the past, a new generation of banking Trojans is beginning to appear, and they're game for even more pilfering, according to at least one security researcher.
Bank Technology News August 2004 Michael Grebb	On-line Billing: Customer Literacy, Software Cut Errors BofA, Frost Bank, Bank Rhode Island and others have found consumer Web literacy and streamlined tools can help reduce blunders. The equation will likely never be perfect.
Bank Technology News January 2003	By the Numbers Banks need to stop thinking of small businesses in terms of a monolithic pricing strategy that has to be aligned with the commercial or consumer bank. They are their own entity.
PC World March 2006 Anne Kandra	Banking on the Web: Risky Business? The reality behind the risks, plus how to keep your online transactions secure.
U.S. Banker July 2004 Matthew de Paula	An Internet Nation Calls For Vigilance On-Line The impact of Internet activity on brand and the bottom line goes far beyond the business it brings. Financial firms must be vigilant of dubious marketing that can sweep in and damage even the strongest of brands.
InternetNews May 12, 2006 Ed Sutherland	Consumers Losing Trust in Online Banking Stung by breaches of personal financial data, U.S. consumers are quickly withdrawing their confidence in online banking.
Bank Systems & Technology May 8, 2007 Deena M. Amato-McCoy	Fear Of Identity Theft Discourages Consumers From Banking Online Proactive security measures increase online banking confidence and use, study says.
Bank Technology News April 2004 Karen Krebsbach	Goin' Phishing Growing e-mail attacks threaten banks' bottom lines
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
Bank Technology News June 2004 Holly Sraeel	If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment.
Bank Technology News April 2006 Glen Fest	Fraud Prevention: Engaging More Than The Enemy Banks could improve anti-fraud measures if they provided tools that draft customers into the battle. But it's not that simple for an industry still rife with soft spots.
Bank Technology News November 2005 Glen Fest	Money Management: PFM Lite's Starts To Get Heavier Converging with bill pay and other personal cash-management capabilities, a new on-line option seems like a slam dunk, but traction has been slow. That may be about to change.
U.S. Banker December 2005	Authentication: FFIEC Commands Two-Factor ID by 2006 The Federal Financial Institutions Examination Council issued guidance requiring multi-factor authentication for on-line banking customers by the end of 2006.
Bank Technology News November 2008 Maria Trombly	Mobile Insecurity: Reality or Just hype? The increasing functionality and numbers of mobile banking platforms creates the potential for mobile banking security issues, but industry watchers have widely divergent opinions about how serious the threat really is.
U.S. Banker February 2005 Michael Sisk	A Phish Story Phishing attacks (in which thieves send mass e-mails supposedly from reputable businesses) are expected to more than double in 2005, and are spreading to small banks.
Bank Technology News April 2007 Glen Fest	Internet Banking: Luring the Laggards Will Require Enhancements Banks need added functionality to interest the millions of households yet to enroll in Web banking. Vendors are adapting their wares accordingly.
Bank Technology News April 2003	By the Numbers Consumers want to pay bills on-line -- just not necessarily with their bank.
The Motley Fool April 1, 2004 Selena Maranjian	How to Bank Online It can be easier than using a traditional bank, and you might earn more on your money.
U.S. Banker November 2007 Lee Conrad	In Pay Raises, Small Banks Outpace the Broader Industry According to America's Community Bankers' annual compensation survey, chief information officers/chief technology officers saw an 11.2 percent increase in their base salaries at community banks between 2006 and 2007.
Bank Technology News February 2005 Holly Sraeel	Hot on the ID Theft Trail: Will the Real Jane Doe Stand Up? Welcome to the world of identity theft, where the snatch of an individual's social security number begins that unsuspecting individual's downward financial spiral.
Entrepreneur October 2005 C.J. Prince	Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over.
Bank Systems & Technology August 24, 2010 Matt Gunn	Bank of the West Launches Mobile Banking New SMS-based service available to Bank of the West online banking customers.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News February 2003 John Adams	Better Late Than Never From where he sits, FORUM Credit Union CIO Doug True finds winning the battle between credit unions and banks means occasionally thinking like a bank -- and a very forward-looking bank at that.
BusinessWeek May 22, 2006 Mara Der Hovanesian	(Investment) Bank Of America? Bank of America aims to build its way up to the top tier of investment banks. It won't be easy.
Bank Technology News May 2007 Rebecca Sausner	Security: When Lock Downs Lock Out The Blind Banks and vendors are working to make online tools secure and usable for the visually impaired.
Bank Technology News June 2007 Glen Fest	Mobile Banking: Mobile Banking is Finally Almost Here. Really. An adoption surge, fueled by user technology and industry convergence, is expected to propel mobile banking's march to the financial services mainstream within three years.
U.S. Banker October 2009	The 25MPWIB Awards Dinner: A Photo Gallery Pictures of the 25 most powerful women in banking.
Bank Technology News May 2007 John Adams	Mobile Banking: Get Ready for the New Zealand Invasion Technology salespeople are planning to pitch to American banks and consumers a mode of wireless remote access banking they say has worked wonders in New Zealand.
Bank Technology News June 2004 Karen Krebsbach	Firms Flirt with Out-of-Band Authentication Banks weigh whether this cumbersome technology is worth the bother for consumers, particularly for on-line banking.
Bank Systems & Technology January 11, 2008 Maria Bruno-Britz	IT Integration and the Bank of America/Countrywide Merger The merger of Bank of America and Countrywide will bring together two companies with very large IT organizations. In the beginning they will probably run the core systems of both companies simultaneously.
Bank Technology News May 2004 John Adams	Firm Takes Swipe At e-Tolls Again A new pay-for product from Online Resources hits the market with a group of more than 50 early adopters including First Command Bank and Pinnacle Federal Credit Union.
Bank Technology News March 2008 Michael Dumiak	Commerce Is Finding Middle Ground Commerce Bank is turning its attention to technology with impressive results: its robust, off-the-shelf, Corillian-CheckFree-Fiserv free on-line banking channel for small business is signing up customers at a rapid clip.
Bank Technology News October 2007 Glen Fest	Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools.