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CRM
December 1, 2006
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. mark for My Articles similar articles
CRM
August 2, 2004
Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft. mark for My Articles similar articles
CRM
March 1, 2005
David Myron
What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process. mark for My Articles similar articles
CRM
October 1, 2003
Lisa Picarille
Vertical Focus: Professional Services Ask law firms, accounting firms, consultants, and financial services firms about CRM and most will tell you that the traditional CRM vendors are more focused on transaction-based customers than on billable clients. mark for My Articles similar articles
CRM
July 1, 2004
The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools. mark for My Articles similar articles
CRM
May 3, 2004
Jason Compton
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. mark for My Articles similar articles
CIO
May 1, 2002
Lafe Low
What We're Buying When you look at the IT shopping lists of most companies, CRM technology is consistently at the top. In fact, CRM spending will outpace spending in other infrastructure technology categories such as content management and supply chain management... mark for My Articles similar articles
CRM
November 9, 2015
Michael Rooney
Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better. mark for My Articles similar articles
CRM
October 2, 2015
Jaime Lucea
The Future of CRM Mobile tech, wearables, and better analytics will transform how, and how effectively, we do business. mark for My Articles similar articles
CRM
July 2003
Laura Pollard
Enterprise Schmenterprise Who truly sees the value of enterprise CRM? mark for My Articles similar articles
CRM
June 22, 2012
David Mattson
Combine Sales Training and CRM for a Winning Environment Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales training should always include consideration of the CRM strategy? mark for My Articles similar articles
CRM
April 1, 2008
The Pulse How Does Your Company Handle its CRM Solution? mark for My Articles similar articles
CRM
August 2, 2004
Jerri Ledford
Reducing CRM's Total Cost of Ownership How organizations increase the value of their CRM initiatives while keeping costs low. mark for My Articles similar articles
CRM
October 14, 2014
Pipeliner CRM Launches Version 7.0 New version of Pipeliner CRM lets users associate one contact to multiple accounts. mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. mark for My Articles similar articles
CRM
March 13, 2015
Daniel Sarfati
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. mark for My Articles similar articles
CRM
August 13, 2010
Umberto Milletti
3 (Easy) Keys to a Successful CRM Application If you're looking to get involved in the growing CRM app ecosystem, there are three key things to keep in mind. mark for My Articles similar articles
CRM
March 8, 2012
Social and MobileCRM Boost Productivity by 26.4 Percent A survey of CRM decision makers found that organizations can significantly increase returns on their CRM investments by adding mobile and social capabilities, particularly for salespeople. mark for My Articles similar articles
CRM
August 2, 2004
Joshua Weinberger
CheerStix' Plan for Better Client Contact Jesse Moreno, CheerStix's CRM guru, gives advice for CRM success: There's no substitute for experience. Someone has to be familiar enough with the processes and the technology to steer the ship. mark for My Articles similar articles
CRM
August 13, 2015
Danny Estrada
Mobile CRM: Setting the Rules of the Road Establishing expectations and enabling intelligent data flow are key to your mobile blueprint. mark for My Articles similar articles
CRM
July 20, 2012
Tijl Vuyk
The Trouble with CRM Bridging silos to provide a better customer experience. mark for My Articles similar articles
CRM
March 1, 2004
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? mark for My Articles similar articles
CRM
April 2015
Oren Smilansky
How to Select a CRM System Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier. mark for My Articles similar articles
CRM
December 2014
Esteban Kolsky
Why CRM Is Not Dead Simple interactions give way to end-to-end experiences. mark for My Articles similar articles
CRM
November 3, 2003
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. mark for My Articles similar articles
CRM
August 2005
Jim Dickie
Demystifying the ROI of CRM Know your firm's biggest pain points and determine how damaging they can be to your business if left untreated. First identify the problem, then find the solution -- and CRM ROI will then become a much simpler matter. mark for My Articles similar articles
CRM
December 2003
Ginger Conlon
CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work. mark for My Articles similar articles
CRM
October 23, 2015
Richard Woolf
How to Leverage CRM to Build a Killer Sales Team Get your reps up to speed on your system, then get them to actually use it -- every day. mark for My Articles similar articles
CRM
July 1, 2004
Ginger Conlon
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. mark for My Articles similar articles
CRM
August 27, 2003
Ginger Conlon
Required Reading Author Russ Lombardo offers practical advice on gathering information to design and plan the right CRM strategy, getting buy-in, and planning for ROI in "CRM for the Common Man." mark for My Articles similar articles
CRM
August 1, 2006
David Myron
The Response You Don't Want Many business professionals still need some convincing when it comes to using CRM technology. mark for My Articles similar articles
CRM
February 2013
Leonard Klie
Financial Services: Brokers Yearn for Better CRM Few firms use CRM systems to their full effect. mark for My Articles similar articles
CRM
May 12, 2015
Jeff Foley
Why It's Time for CRM to Evolve To satisfy today's hyper-connected consumer, you need a holistic approach. mark for My Articles similar articles
CRM
September 2004
Britt et al.
The 2004 Market Leaders CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry. mark for My Articles similar articles
CRM
November 2003
Ginger Conlon
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. mark for My Articles similar articles
CRM
October 18, 2004
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. mark for My Articles similar articles
CRM
February 2, 2004
Why CRM? An exclusive survey reveals the primary motivators for deploying CRM. mark for My Articles similar articles
CRM
November 30, 2012
Brian Kardon
How Will CRM Evolve? Companies like Dell, ADP, EMC, and SunTrust are using the power of predictive analytics to enable their sales teams to focus on the customers most likely to buy. mark for My Articles similar articles
CRM
November 18, 2011
New Maximizer CRM 12 Goes Mobile and Social New release also contains expanded business intelligence functionality. mark for My Articles similar articles
CRM
May 3, 2004
Heard and Overheard Quotes from the CRM industry: "Success in CRM is a journey, not a destination"... "In our world CRM stands for Can't Replace Marketing"... etc. mark for My Articles similar articles
CRM
October 2003
Ginger Conlon
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. mark for My Articles similar articles
CRM
October 2013
Barton Goldenberg
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. mark for My Articles similar articles
CRM
November 1, 2005
Lior Arussy
The Art of Selling IT IT professionals need to add a new skill -- selling -- to their CV to ensure the complete success of CRM implementations. Without user excitement, no CRM project will capture the complete value and business benefits. mark for My Articles similar articles
CRM
October 2006
The 2006 CRM Market Awards--Table of Contents and Introduction At the crux of the success of CRM software are the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships. Their efforts and achievements are recognized here. mark for My Articles similar articles
CRM
September 1, 2006
The Pulse: Is Your Company Using or Planning to Use Open Source CRM? A Reader Poll: We Use an Open Source CRM Solution: 22%... We Are Planning to Implement an Open Source CRM Solution in 2006: 14%... etc. mark for My Articles similar articles
CRM
March 2003
Jim Dickie
Are We Too Tech Focused? Use high-touch strategies to support CRM technologies. mark for My Articles similar articles
CIO
February 1, 2002
Danielle Dunne
Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs... mark for My Articles similar articles
CRM
February 2005
Jim Dickie
Is Social Networking an Overhyped Fad or a Useful Tool? When put to the test, this sales and marketing application delivers. Here's how LinkedIn fared. mark for My Articles similar articles
CRM
April 2010
Barton Goldenberg
Your People Are Half the Battle You have a simple choice: Prepare your people or prepare for failure. mark for My Articles similar articles
CRM
April 2003
Ginger Conlon
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. mark for My Articles similar articles