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Insurance & Technology
December 13, 2006
Anthony O'Donnell |
Extending Grange's Legacy Grange Insurance brings in Michael Fergang to keep the legacy of an award-winning, agent-friendly technology organization alive.   |
Insurance & Technology
July 14, 2010 |
Grange Launches Online Claim Submissions The carrier's auto, home, life and business insurance customers can submit claims through their existing My Grange accounts. |
Insurance & Technology
April 2, 2004
Anthony O'Donnell |
Grange Selects TEAM-UP In an effort to improve its agent download process, Grange Mutual Casualty Group selected business solutions provider Connective Technology's TEAM-UP Download solution. |
Insurance & Technology
February 24, 2009
Nathan Conz |
Grange Unveils New Brand Identity, Web Site Grange Insurance has launched a new brand identity and public Web site, both focused on ease of doing business. |
Insurance & Technology
June 12, 2009
Nathan Conz |
Technology, User Experience Keys to Grange Rebranding As Grange Insurance responds to market changes with a corporate rebranding and other business initiatives, its technology organization seeks to improve the user experience of two important groups - independent agents and policyholders. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
Insurance & Technology
April 10, 2009
Anthony O'Donnell |
Grange Goes Live on DRC's DecisionMaker Rating Analyzer With the depth of rating impact knowledge the Decision Research solution provides about the carrier's commercial auto business, Grange is equipped to fine-tune rates to offer more competitive and profitable business, the vendor claims. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
CRM
June 2015
Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
CIO
January 1, 2003
Stephanie Overby |
The New, New Intelligence The military, intelligence and law enforcement communities see software agents as a tool for dealing with the daunting task of having to retrieve and monitor huge amounts of data in ongoing investigations or to prevent potential problems (from terrorist activity to insider trading). |
CRM
June 2014
Leonard Klie |
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. |
CIO
November 1, 2001
Louise Fickel |
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... |
CRM
December 20, 2004
Coreen Bailor |
Dedicated Call Center Agents Make a Difference Vision Improvement Technologies uses specialized telemarketers to stimulate sales results. |
The Motley Fool
April 7, 2004
Selena Maranjian |
Tough Times for Real Estate Agents The housing market is still booming, but all isn't rosy for agents. |
Managed Care
April 2005 |
Diabetes Costs Rise, But so Does Adherence A typical health plan can expect endocrine and diabetes agents to amount to 6% to 8% of total utilization costs, with spending on these agents to increase between 11% and 15% 2005. |
Insurance & Technology
May 18, 2007
Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
CRM
September 1, 2004
Lior Arussy |
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
| Knowledge@Wharton |
Will Commission Cuts Kill the Small Travel Agent? When an industry's revenue base vanishes, it's time to collapse -- or transform... |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
CRM
November 15, 2004
Jason Compton |
How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience. |
CRM
August 1, 2003
Lisa Picarille |
No Means No Companies need to balance the potential of bringing in more revenue with overly aggressive tactics that might send a customer running to a rival. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
PHONE+
May 19, 2009 |
Thinking Out of the Telecom Box To survive the recession, telecom agents need to take a long, hard look at their businesses. |
CRM
February 1, 2006
Phillip Britt |
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company. |
