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Insurance & Technology July 12, 2006 Anthony O'Donnell	Gosnell Takes CUNA Baton Tom Gosnell has been passed the technology leadership baton at CUNA Mutual Group, leaving former CIO Rick Roy to concentrate on his new role as SVP of customer operations.
Insurance & Technology October 10, 2007 Peggy Bresnick Kendler	Rick Roy Improves Service Experience for CUNA Mutual Group CUNA Mutual Group's SVP of customer operations leads the drive to improve service for the company's customers, credit unions and their members.
Insurance & Technology September 27, 2009 Anthony O'Donnell	Carrier Confidential: Technology Transformation Puts CUNA Mutual in a Stronger Position CUNA Mutual's IT organization revamped its technology infrastructure, building an agile foundation to help the carrier grow and respond to turbulent market conditions.
Insurance & Technology October 5, 2006 Maria Woehr	Customer Insight SVP of customer operations Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer.
Insurance & Technology October 8, 2007	Rick Roy Draws Lessons from CUNA Mutual's Transformation Initiative The insurance company's former CIO and current SVP reflects on the lessons learned from the carrier's initiative to transform customer operations.
CIO January 1, 2014 Maryfran Johnson	Traditional vs. Digital CIOs: Survey Reveals a Growing Divide CIO research reveals stark contrasts between traditional CIOs who focus more on internal operations and digital CIOs who expand IT's influence externally to work directly with customers and business colleagues.
CIO June 1, 2005 Stephanie Overby	Turning IT Doubters Into True Believers Too many business leaders have little faith in IT's ability to deliver value. To save themselves -- and their businesses -- CIOs must change that negative perception into a positive belief in IT as a strategic partner.
CIO October 12, 2012 Maryfran Johnson	What It Takes to Improve CIO Tenure CIOs, with their 5-year average tenure, are on the low end of the spectrum when compared to the longevity of their colleagues in the C-suite.
Wall Street & Technology April 26, 2007	Renaissance Men: Today's CIOs Continue to Expand Their Reach Deeper Into Core Businesses Today's CIOs continue to expand their reach deeper into their companies' core businesses, expanding their responsibilities beyond IT and transforming the CIO role into strategic driver.
CIO June 20, 2014 Maryfran Johnson	Why CIOs Must Own Data Valuation As more companies look to profit from the their data, CIOs must grow beyond their traditional roles as data stewards, says CIO magazine's editor in chief.
CIO January 1, 2014 Kim S. Nash	State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide.
CIO August 1, 2002 Lorraine Cosgrove Ware	Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
Insurance & Technology June 20, 2007 Lisa Valentine	CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation CUNA Mutual Group CIO Tom Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications.
CIO April 1, 2003 Ben Worthen	The other Parts of Alignment Three Big Steps to Successful IT Projects
CIO July 28, 2009	Mid-Market CIO Wish List for Vendors Although relationships between mid-market CIOs and their IT vendors have generally improved, there is still a significant disconnect between what CIOs want and what their vendors deliver. Top requests include tailoring offerings and better communication.
CIO April 1, 2003 Lorraine Cosgrove Ware	What You Have to Say - Survey Results A year after our first "State of the CIO" survey, more than 500 IT leaders tell us they're spending more time on alignment and less time on staffing and new technologies. And, needless to say, they're still wrestling with scarce resources.
CIO August 27, 2010 Martha Heller	Stop Educating the Business and Start Delivering Value When it comes to convincing executives of IT's value, CIOs need to stop explaining what they're doing and just do it.
CIO June 16, 2010 Maryfran Johnson	BI: Useful Analytics Delivers Many Gifts Dedication to business intelligence and data analytics yields customers, productivity and credibility for IT.
InternetNews March 9, 2004 Alexander Wolfe	Gartner Survey Sees Rising IT Spending Growth of 1.4 percent projected in 2004, but only as recovery becomes clearer.
Insurance & Technology April 20, 2005 Anthony O'Donnell	Negotiating Success Bitter experience and restricted budgets have made insurance technology purchasers more disciplined, and a buyers' market has encouraged them to drive hard bargains.
CIO March 25, 2010 Martha Heller	Reforming Business Education It's time to teach MBAs what they really need to know about IT.
CIO August 27, 2010 Michael Friedenberg	It's All About the Top Line As the economy recovers, CIOs have to help drive revenue growth, not just maintain profits through cutbacks and increased efficiency.
CIO May 1, 2006 David Rosenbaum	Don't Leave Your People Behind As CIOs reinvent themselves and their IT departments to drive innovation, they must avoid alienating the people they depend on to make it all happen.
Bank Technology News March 2006	CIO Survey Indicates Big Change On Their Horizon The first-year survey of CIOs based in the U.S. found they face "enormous transformation" in their business.
CIO March 1, 2002 Kaplan & Prewitt	The Future - The State of the CIO Four experts agree: The job is changing, with strategic planning becoming ever more central to the CIO role...
CIO January 1, 2007 Michael Friedenberg	New Year, Old Lessons CIOs deserve to be congratulated because 2006 was a year of great accomplishment and, in some ways, redemption.
CIO September 15, 2003 Lauren Gibbons Paul	What They're Saying About You IT staffers have a clear message for their bosses: CIOs better take a break from their budgets and their executive meetings and pay a lot more attention to staff morale.
CIO May 1, 2003 Stephanie Overby	Staff Alert With outsourcing on the rise, CIOs are at the center of a morale crisis. They see many of their workers battling stress on the job. The best leaders learn to help employees now -- and keep them in the future.
CIO April 1, 2002 Raghavan Rajaji	How to Get Your Budget Approved CFOs look for certain things in a good IT budget. Here's what yours should -- and shouldn't -- include...
CIO October 1, 2002 Prewitt & Traylor	An Objective Syllabus The federal CIO Council, created by a 1996 executive order as the principal forum for senior IT managers in federal agencies, produced a set of "high-level competencies" that government CIOs need.
Bank Systems & Technology May 6, 2004 Jennifer O'Herron, CallCenter	Answering the Call Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.
CIO November 2, 2010 Maryfran Johnson	Advice For CIOs: Beyond the Obvious CIOs who mean business and the lessons they learned that helped them succeed.
Wall Street & Technology March 22, 2005 Gil Makleff	Making the CIO's Role Viable Managing hundreds of IT projects is no easy task, but strategies such as project portfolio management (PPM) can ease the burden on CIOs.
CIO May 1, 2006 Susan Cramm	The Worst Job in IT Change is unstoppable, and CIOs are climbing aboard. Nice for them. But leaders risk losing their staff unless they communicate better.
CIO April 1, 2003 Stephanie Overby	Worst Practices CIOs you don't want to emulate
CIO May 14, 2010 Carolyn Johnson	Survey Indicates Technology Budgets on the Mend CIO magazine's quarterly survey shows a brighter outlook for IT departments, but large companies are faring the best.
InternetNews January 23, 2006 Clint Boulton	CIOs Line Up Top Issues in '06 Leveraging IT to help grow their company's business tops the agenda for Chief Information Officers, according to a survey of some 1,400 CIOs just released by Gartner.
CIO October 15, 2008 Robert Fecteau	Teaching Future CIOs the Ropes The CIO of BAE Systems' Customer Solutions group shares his method for encouraging and training potential successors.
CIO January 1, 2006 Allan Holmes	The Changing CIO Role: The Dual Demands of Strategy and Execution How - and why - your job has changed since the first "State of the CIO" report in 2002.
Insurance & Technology May 7, 2009 Michael A. Costonis et al.	Survival Skills: Insurance CIOs Must Adapt to Changing Market Accenture consultants identify the traits that high-performance insurance CIOs must exhibit as they adapt their skill sets and evolve a new IT strategy in response to post-crisis challenges.
CIO March 15, 2003 Chris Lofgren	The Importance of Being Influential Schneider National's CEO says IT is too important to business today for the CIO to be seen but not heard.
Insurance & Technology October 6, 2008 Anthony O'Donnell	A Decade of Change in Insurance IT Since I&T recognized the first Elite 8 insurance technology executives in 1999, the world has changed a great deal, and so has the insurance technology realm.
The Motley Fool June 10, 2004 Mark Mahorney	IT Spending Heats Up CIOs are planning to spend more on new technologies going forward, which will benefit the outsourcing companies.
CIO May 1, 2006 Richard Pastore	A Benchmark for the Strategic CIO The CIO Executive Council has developed a benchmark to define and measure the performance of the CIO role's strategic aspects.
Insurance & Technology October 5, 2006 Barry Rabkin	What Makes a Successful CIO? The CIOs who are most successful in the insurance industry are strong leaders and good businesspeople.
CIO May 12, 2011 Maryfran Johnson	It's Time for CIOs to Get in the Game Business alignment is no longer the conversation, finds CIO magazine editor in chief. Today's top IT executives know it's all about creating business value.
CIO April 15, 2004 Jon Surmacz	Your CEO Still Doesn't Get IT More than two-thirds of CIOs say that their CEOs view IT as a cost of doing business--and not, unfortunately, as a business enabler.
Insurance & Technology October 6, 2008 Nathan Conz	2008's Elite 8 Describe the CIO of the Future What challenges will insurance CIOs of the next 10 years face? How will the role change? This year's Elite 8 honorees draw on their experience to answer the question: "What will the CIO job be 10 years from now?"
CIO December 11, 2008 Kim S. Nash	What It Takes to Succeed Now as a CIO Making business processes more efficient and end users more productive isn't enough to succeed as a CIO in today's economy, according to our 2009 State of the CIO survey.