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Technology Research News June 18, 2003 Kimberly Patch |
Software referees group calls Teleconferencing suffers from logistical limitations. Even with only a handful of participants, it is difficult to tell who is talking, or to choose the right time to chime in. New technology automatically detects who's talking to whom and adjusts the audio levels accordingly. |
AskMen.com Ross Bonander |
4 Steps: Start A Conversation Learn how be a more daring person who will approach others and start a conversation that will continue on its own momentum. |
Fast Company December 2003 Bill Breen |
You Talking To Me? Talk is cheap? Think again. Here's how to make conversations count. |
ifeminists December 3, 2002 Wendy McElroy |
Stand Up for Yourself Life seems to be getting more abrasive by the minute. It can be a hostile world in which women have to demand respect. The tricky bit is doing so without demeaning others, especially when discussing controversial or emotional issues. |
Psychology Today Sep/Oct 2007 Annie Murphy Paul |
Mind Reading Whether we know it or not, we're all street-corner psychics. Without the ability to divine others' thoughts and feelings, we couldn't handle the simplest social situations -- or achieve true intimacy with others. |
Job Journal February 10, 2008 Cheryl Walker |
Communication Skills Speak Volumes As our reliance on high-tech gadgets intensifies, communication skills get weaker. Here are a few basics to improve your person-to-person communications at work. |
HBS Working Knowledge July 23, 2012 Carmen Nobel |
The Power of Conversational Leadership Communication is always a challenge, especially in multinational corporations. Boris Groysberg and Michael Slind discuss why it makes sense to adopt the principles of face-to-face conversation in organizational communication. |
Technology Research News January 12, 2005 Eric Smalley |
Conversations Control Computers Researchers are aiming to decrease day-to-day data entry and to augment users' memories with a method that allows handheld computers to harvest keywords from conversations and make use of relevant information without interrupting the personal interactions. |
CRM December 11, 2015 |
Confirmit Partners with Emotient for Emotion Detection The partnership will add emotional analysis to market research and voice of the customer data. |
AskMen.com Ross Bonander |
4 Steps: End A Conversation Here are four tips to help you excuse yourself from a conversation without appearing rude, blunt or indifferent. |
AskMen.com Jasper Anson |
Business Conversation Etiquette In business, the rules of etiquette don't just cover your office behavior and e-mail content, they also include the way you converse with your colleagues. Here are some fundamentals for conversation etiquette from a business perspective. |
IEEE Spectrum April 2005 Steven Cherry |
Anger Management Emotion-sensitive software call-monitoring system does call recording, quality monitoring, analysis -- and, by measuring changes in a voice's pitch, anger detection. |
CRM August 3, 2012 Carrie Scott |
Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability. |
CRM October 11, 2013 |
LogMyCalls Releases Conversation Analytics Conversation Analytics tracks what happens on the call and extracts marketing and sales data. |
Fast Company October 1999 Paul Roberts |
The Art of Dialogue How to improve your conversation skills by becoming a better speaker and listener. |
CRM May 2010 Joshua Weinberger |
Manifestos Are Conversations More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation - and its lasting influence. |
CRM December 2015 Natalie Petouhoff |
Deciphering Digital Disruption What does it mean for you? That there's a conversation going on -- so don't get left out of it. |
AskMen.com December 10, 2015 Alan Watkins |
Emotional Intelligence In Leadership Instead of trying to ignore or suppress our emotions, being aware of how you are feeling and ultimately controlling your emotional state is one of the most significant leadership breakthroughs available to you. |
Fast Company December 2000 Ian Wylie |
Talk is Cheap. Let's Have a Conversation What the new economy needs now is a good chat, says Oxford University professor Theodore Zeldin, who wants us to have conversations about the emotional, intellectual, and cultural dimensions of work... |
Financial Planning March 1, 2012 Kol Birke |
Not So Rosy Outlook There are ways to prepare your message and deliver it in such a way that can help you optimize the chances that your clients will thank you for verbalizing what they have been silently dreading. |
Fast Company Courtney Seiter |
How Our Brains Decide What We Share Online Google's Abigail Posner says we can't underestimate the importance of understanding the science of emotion in marketing. |
CRM October 2013 Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
CRM April 2014 David Myron |
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. |
Job Journal March 1, 2009 Carole Kanchier |
Small Talk Can Lead To Big Things Studies show that the ability to converse with people is an essential trait for career success. Whether you're up for a promotion or looking for a new job, small talk can help create connections and lead to bigger and better things for your career. |
CRM February 5, 2014 Maria Minsker |
BehaviorMatrix Secures Patent for Digital Emotional Data Capture New platform will give advertisers deeper insight and enable a higher level of personalization. |
CRM April 19, 2011 Leonard Klie |
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. |
CRM June 1, 2009 |
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. |
IndustryWeek February 17, 2010 Jill Jusko |
A Little More Conversation Executive communication matters, and it's a two-way street. |
AskMen.com Dimitri A.C. Ly |
How To: Deal With Customer Service These tips on how to deal with customer service will increase your chances of getting the good service you deserve. |
CRM June 17, 2010 Mark Johnson |
The Voice of the Customer in the Community What does it mean for loyalty and engagement? |
AskMen.com Justin Becker |
How To: Make Small Talk Making small talk, whether it's with a date, coworker or stranger. |
CRM June 2014 Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |