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Technology Research News
June 18, 2003
Kimberly Patch
Software referees group calls Teleconferencing suffers from logistical limitations. Even with only a handful of participants, it is difficult to tell who is talking, or to choose the right time to chime in. New technology automatically detects who's talking to whom and adjusts the audio levels accordingly. mark for My Articles similar articles
AskMen.com
Ross Bonander
4 Steps: Start A Conversation Learn how be a more daring person who will approach others and start a conversation that will continue on its own momentum. mark for My Articles similar articles
Fast Company
December 2003
Bill Breen
You Talking To Me? Talk is cheap? Think again. Here's how to make conversations count. mark for My Articles similar articles
ifeminists
December 3, 2002
Wendy McElroy
Stand Up for Yourself Life seems to be getting more abrasive by the minute. It can be a hostile world in which women have to demand respect. The tricky bit is doing so without demeaning others, especially when discussing controversial or emotional issues. mark for My Articles similar articles
Psychology Today
Sep/Oct 2007
Annie Murphy Paul
Mind Reading Whether we know it or not, we're all street-corner psychics. Without the ability to divine others' thoughts and feelings, we couldn't handle the simplest social situations -- or achieve true intimacy with others. mark for My Articles similar articles
Job Journal
February 10, 2008
Cheryl Walker
Communication Skills Speak Volumes As our reliance on high-tech gadgets intensifies, communication skills get weaker. Here are a few basics to improve your person-to-person communications at work. mark for My Articles similar articles
HBS Working Knowledge
July 23, 2012
Carmen Nobel
The Power of Conversational Leadership Communication is always a challenge, especially in multinational corporations. Boris Groysberg and Michael Slind discuss why it makes sense to adopt the principles of face-to-face conversation in organizational communication. mark for My Articles similar articles
Technology Research News
January 12, 2005
Eric Smalley
Conversations Control Computers Researchers are aiming to decrease day-to-day data entry and to augment users' memories with a method that allows handheld computers to harvest keywords from conversations and make use of relevant information without interrupting the personal interactions. mark for My Articles similar articles
CRM
December 11, 2015
Confirmit Partners with Emotient for Emotion Detection The partnership will add emotional analysis to market research and voice of the customer data. mark for My Articles similar articles
AskMen.com
Ross Bonander
4 Steps: End A Conversation Here are four tips to help you excuse yourself from a conversation without appearing rude, blunt or indifferent. mark for My Articles similar articles
AskMen.com
Jasper Anson
Business Conversation Etiquette In business, the rules of etiquette don't just cover your office behavior and e-mail content, they also include the way you converse with your colleagues. Here are some fundamentals for conversation etiquette from a business perspective. mark for My Articles similar articles
IEEE Spectrum
April 2005
Steven Cherry
Anger Management Emotion-sensitive software call-monitoring system does call recording, quality monitoring, analysis -- and, by measuring changes in a voice's pitch, anger detection. mark for My Articles similar articles
CRM
August 3, 2012
Carrie Scott
Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability. mark for My Articles similar articles
CRM
October 11, 2013
LogMyCalls Releases Conversation Analytics Conversation Analytics tracks what happens on the call and extracts marketing and sales data. mark for My Articles similar articles
Fast Company
October 1999
Paul Roberts
The Art of Dialogue How to improve your conversation skills by becoming a better speaker and listener. mark for My Articles similar articles
CRM
May 2010
Joshua Weinberger
Manifestos Are Conversations More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation - and its lasting influence. mark for My Articles similar articles
CRM
December 2015
Natalie Petouhoff
Deciphering Digital Disruption What does it mean for you? That there's a conversation going on -- so don't get left out of it. mark for My Articles similar articles
AskMen.com
December 10, 2015
Alan Watkins
Emotional Intelligence In Leadership Instead of trying to ignore or suppress our emotions, being aware of how you are feeling and ultimately controlling your emotional state is one of the most significant leadership breakthroughs available to you. mark for My Articles similar articles
Fast Company
December 2000
Ian Wylie
Talk is Cheap. Let's Have a Conversation What the new economy needs now is a good chat, says Oxford University professor Theodore Zeldin, who wants us to have conversations about the emotional, intellectual, and cultural dimensions of work... mark for My Articles similar articles
Financial Planning
March 1, 2012
Kol Birke
Not So Rosy Outlook There are ways to prepare your message and deliver it in such a way that can help you optimize the chances that your clients will thank you for verbalizing what they have been silently dreading. mark for My Articles similar articles
Fast Company
Courtney Seiter
How Our Brains Decide What We Share Online Google's Abigail Posner says we can't underestimate the importance of understanding the science of emotion in marketing. mark for My Articles similar articles
CRM
October 2013
Woody Driggs
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. mark for My Articles similar articles
CRM
April 2014
David Myron
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. mark for My Articles similar articles
Job Journal
March 1, 2009
Carole Kanchier
Small Talk Can Lead To Big Things Studies show that the ability to converse with people is an essential trait for career success. Whether you're up for a promotion or looking for a new job, small talk can help create connections and lead to bigger and better things for your career. mark for My Articles similar articles
CRM
February 5, 2014
Maria Minsker
BehaviorMatrix Secures Patent for Digital Emotional Data Capture New platform will give advertisers deeper insight and enable a higher level of personalization. mark for My Articles similar articles
CRM
April 19, 2011
Leonard Klie
Sitecore Releases the Customer Engagement Platform The new software solution combines analytics, interaction automation, and personalization across channels. mark for My Articles similar articles
CRM
June 1, 2009
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. mark for My Articles similar articles
IndustryWeek
February 17, 2010
Jill Jusko
A Little More Conversation Executive communication matters, and it's a two-way street. mark for My Articles similar articles
AskMen.com
Dimitri A.C. Ly
How To: Deal With Customer Service These tips on how to deal with customer service will increase your chances of getting the good service you deserve. mark for My Articles similar articles
CRM
June 17, 2010
Mark Johnson
The Voice of the Customer in the Community What does it mean for loyalty and engagement? mark for My Articles similar articles
AskMen.com
Justin Becker
How To: Make Small Talk Making small talk, whether it's with a date, coworker or stranger. mark for My Articles similar articles
CRM
June 2014
Paul Greenberg
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. mark for My Articles similar articles