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Bank Systems & Technology October 28, 2004 Cristina McEachern	Cancellation of JPMC-IBM Deal Not the Start of Trend The financial services industry will likely continue to increase its outsourcing to third-party providers in the U.S. and abroad.
InternetNews September 15, 2004 Clint Boulton	IBM Loses JPMorgan Outsourcing Deal The financial services firm will regain control over its data centers, help desks, distributed computing, data and voice networks, as well as 4,000 employees and contractors.
Bank Technology News December 2004 Jeremy Quittner	A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly.
U.S. Banker June 2007 Lee Conrad	Weighing Customization Against 'Bank-in-a-Box' Solutions The ability to customize IT platforms could help small banks differentiate themselves, but they must be careful not to bite off more than they can chew. Partial outsourcing may do the trick.
BusinessWeek October 4, 2004 Steve Hamm	Is Outsourcing on the Outs? Not really, but companies are taking a closer look at whether it's worth it. The issue boils down to how much of a company's IT should be outsourced.
CFO March 1, 2011 Janet Kersnar	Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts.
CIO September 1, 2005 Stephanie Overby	Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Corporates' Wishes Are Banks' Commands Between industry consolidation and the entrance of new players in the market, banks have their work cut out for them when it comes to serving business customers and meeting their demands.
CIO April 27, 2011 Stephanie Overby	How to Bring Outsourced Services Back In-House Major mergers created both a need and an opportunity for CVS Caremark to bring an outsourced data center back in-house.
The Motley Fool August 2, 2007 Tom Taulli	Perot Systems Just OK IT services company Perot Systems had a confusing quarter, and provided investors with only vague news and reassurances for the future.
Bank Technology News February 2003 Michael Sisk	Outsourcing Goes On-Demand Bankers like JP Morgan Chase's John Schmidlin, CTO of enterprise services, are increasingly looking to outsourcing firms to help them slash inefficiencies in commodity services and gain the upper hand in more strategic business partnerships.
CIO September 24, 2008 Diane Frank	So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships.
Bank Systems & Technology March 10, 2004 Ivan Schneider	Patriots: Will the Winning Streak Continue? The JPMorgan Chase-Bank One merger has become a bellwether for IT outsourcing.
Wall Street & Technology November 29, 2004	Trends & Highlights Insourcing Isn't In... Not All Risks Are Created Equal... COSO Tackles ERM... JPMorgan Ramps Up Analytic Team... etc.
InternetNews April 7, 2004 Sean Michael Kerner	IBM Said To Get Bigger India footprint Big Blue seen buying major call center operation as the outsourcing remains all the rage.
Wall Street & Technology June 19, 2008 Cory Levine	Firms Resist Outsourcing Content Security New AIIM survey shows that firms are reluctant to adopt an out-of-house model for content security.
The Motley Fool April 5, 2010 Selena Maranjian	Outsourcing Never Left This disturbing trend can also be profitable.
Bank Technology News December 2004 Holly Sraeel	Outsourcing Gets a Closer Look. But is It Different? The strategic value of outsourcing has always been the source of some debate in banking. The question is, "Is it different than in years past?" Good question, and the answer depends on the size of institution.
U.S. Banker June 2007 Lee Conrad	Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue.
The Motley Fool April 16, 2008 Tom Hutchinson	USB: What Credit Crisis? So far, US Bancorp has incurred very minor wounds in the midst of an industry bloodbath.
Bank Systems & Technology December 1, 2005 Deena M. Amato-McCoy	The Blended IT Team According to a recent study, North American banks are increasing their technology spending.
Bank Systems & Technology August 1, 2007 Nancy Feig	New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.
CIO June 13, 2011 Stephanie Overby	No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.
Bank Technology News May 2009 Rebecca Sausner	The Financial IT World "After" the Crisis "Already the industry has changed fundamentally, and forever," says Tom Warsop, financial services group president at Fiserv.
The Motley Fool September 21, 2009 Tim Beyers	Is Dell the Next IBM? The PC maker buys Perot Systems for $3.9 billion.
Bank Systems & Technology August 1, 2007 Nancy Feig	Banking Customers More and More Mistrustful of Financial Institutions It's not just security breaches that are causing consumers to lose faith in their financial institutions. Consumers in general are more demanding, and this attitude spills over into the relationships they have with their banks.
CFO March 1, 2004 Kris Frieswick	The Two Faces of Bank Mergers Despite all the talk about the "seamlessness" of the mergers being planned in the nation's fast-consolidating banking industry, CFOs of bank customers aren't all that convinced. And their concerns are both financial and personal: Will the merger of their bank hurt their access to capital, they ask? And how will their relationship with bank officers change?
Bank Systems & Technology April 20, 2009 Maria Bruno-Britz	IBM's Services Group Expands Bank Relationships Globally Both Daishi Bank and National Bank Financial have signed on to extend existing IT and outsourcing agreements with IBM.
Global Services October 7, 2008 Namita Goel	Managing Disputes Who suffers the most in case of a dispute -- customer or service provider? Whose fault is it anyway? Who's holding the ball at the time of deal termination or disagreements? Is it possible to carry on an outsourcing relationship after a nasty scrap? Here's a reality check
Bank Systems & Technology May 31, 2004 Ivan Schneider	'Best-of-Suite' Business Model Drives Acquisition Boom Banking software vendors are using acquisitions to meet a greater range of customer needs.
Food Processing January 2009 Dave Fusaro	Collective Wisdom on Outsourcing Our joint survey on contracting-out production, R&D and other functions finds a lot of mixed feelings.
The Motley Fool November 1, 2006 Tom Taulli	Perot Systems Prepares for 2007 Should savvy investors share Wall Street's disinterest in this IT firm? With its pipeline of contracts, and its considerable momentum, Perot should continue its growth into 2007.
CRM June 1, 2005	The Pulse: Which Best Describes Your Agent Pool? A reader poll depicting where their agents come from: Completely outsourced... Completely offshore... A mix of in-house and outsourced... etc.
Wall Street & Technology June 13, 2006 Paul Allen	CIO Challenge Lately, it seems that one investment management firm after another is outsourcing back-office functions. But as providers expand their service offerings beyond the back office, how do CIOs determine which functions to keep in-house?
Global Services January 3, 2008 Khan & Bhambal	Top Deals by Industries The global financial-services sector (including banking and insurance) signed 13 contracts worth a total value of $8.40 billion in 2007, according to a recent study
Bank Systems & Technology September 28, 2007 Maria Bruno-Britz	Transaction Processing Not Enough to Succeed In Commercial Banking Banks will need to move away from the transaction processing model to become the advisers of choice for their corporates.
Bank Systems & Technology August 30, 2004 Cynthia Ramsaran	Banks Beginning to See the Light Of Distant Shores Slowly but surely, financial institutions are spending more on IT outside of the United States.
Wall Street & Technology July 26, 2004 Jessica Pallay	The Dirty 'O' Word Data managers are no longer shocking us with talk about outsourcing - some of them are actually doing it.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
Global Services December 4, 2008 Andrew Efstathiou	Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects?
Entrepreneur July 2010 Ivy Hughes	Outsourcing: Not Just Cheaper From processing payroll to integrating IT, outsourcing certain functions can mean better talent at lower costs.
The Motley Fool February 10, 2006 Vitaliy Katsenelson	Why Are Bank P/Es So Low? Slow growth potential or high leverage? Here are some causes of the financial industry's low ratios. Investors, take note.
U.S. Banker August 2008 Jim Bolton	The Strategic Case for Outsourcing Back-Office Chores It's more critical than ever that banking executives weigh further efficiencies and fresh initiatives to retain and attract customers. This is where business process outsourcing increasingly enters the picture.
IndustryWeek April 1, 2005	Finance -- On Balance Senior executives, especially in this Sarbanes-Oxley era, remain hesitant to outsource finance functions. Done selectively, however, such outsourcing might actually benefit governance and compliance. A recent survey of 203 senior executives reinforces this premise.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
Wall Street & Technology November 18, 2005 Leslie Kramer	CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
The Motley Fool April 7, 2004 Alyce Lomax	IBM's India Adventure Big Blue joins the India outsourcing frenzy.
Bank Systems & Technology April 28, 2008 Sherree DeCovny	JPMorgan Chase Extends Treasury & Securities Services in Latin America Responding to Latin America's expanding economy and growing export business, New York-based JPMorgan Chase has restructured its Treasury & Securities Services franchise to place an increased emphasis on the region.
The Motley Fool April 27, 2004 Mark Mahorney	EDS Earnings an Epitaph? Every report out on Electronic Data Systems' first-quarter earnings talked about its troubles with several of its largest contracts. Its financial difficulties are making it hard for the second-largest information technology (IT) outsourcing firm to sign large contracts.
Bank Systems & Technology February 24, 2010 Steve Martin	Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks.