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CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.   |
AskMen.com
Simon Sinek |
The Paradoxes Of Leadership: Simon Sinek The irony about writing a column about the mechanics of leadership is that leadership is only mechanical in a small way. |
InsideFlyer
July 2005 |
Study: Online Travel Agencies Beating Airline Web Sites At Their Own Game Online travel agencies are outperforming airline Web sites in terms of customer experience, and that is impacting their booking success. |
InsideFlyer
October 2014 |
Airline Loyalty Anyone? A recent poll conducted by TheStreet found that 63 percent of Americans do not have an airline they prefer to fly. |
CRM
September 1, 2009
Christopher Musico |
Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores. |
The Motley Fool
September 15, 2005
John Reeves |
Dueling Fools: JetBlue Bull Rebuttal A profitable airline? What a concept!JetBlue will be one of the survivors after all is said and done. Investors, take note. |
Investment Advisor
June 2010
Ray Sclafani |
The Five Types of Leadership for Advisors In tough times, "leader-advisors" step up for clients, colleagues, and peers. |
The Motley Fool
April 27, 2011
Rich Smith |
Airline Stocks! The Disaster Movie Want to make a small fortune in airlines? First, take a large fortune... |
PHONE+
January 13, 2010
Joelle Jay |
What's Your Personal Leadership IQ? As a leader, you likely know how to lead your company or department. But how are you doing in terms of your personal leadership? This Personal Leadership Quiz might tell you. |
InsideFlyer
May 2009 |
Quote of the Month Airline quality increases when there are less passengers. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
AskMen.com
Simon Sinek |
Simon Sinek's Logistics Of Leadership We follow those who lead not because we have to, but because we want to. We follow those who lead not for them, but for ourselves. |
AskMen.com
Simon Sinek |
Look Forward My team and I have been working with the U.S. Air Force Weapons School to develop a new leadership course that will become part of their curriculum. |
Science News
April 9, 2005 |
Inner Tube of Life A a website containing an appreciable gathering of information relating to the human gut. |
Registered Rep.
December 8, 2015 |
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain. |
IndustryWeek
February 1, 2007
John S. McClenahen |
Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction. |
CRM
May 1, 2007
Jessica Sebor |
Gaining Altitude JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch. |
Fast Company
November 1, 2007
Rob Walker |
Going for the Gut Our heroes may crunch the numbers, but we like them to play their hunches. In the recent book Gut Feelings: The Intelligence of the Unconscious, psychologist Gerd Gigerenzer makes the case for intuition. |
The Motley Fool
January 3, 2005
W.D. Crotty |
America's Best Airline? Hawaiian Airlines is putting up impressive numbers, including some that really matter to travelers. |
Entrepreneur
August 2007
Barry Farber |
Making Dollars With Sense In business, sometimes it's better to let your gut do the talking. |
CRM
April 1, 2006
Colin Beasty |
Required Reading: Customer Satisfaction at Its Best In the book Satisfaction, authors Chris Denove and James Power IV explain how companies like JetBlue, Lexus, and UPS deliver consistently high customer satisfaction and translate that into profitable growth. Here's an interview with Denove about the book. |
| AskMen.com |
Follow Your Instincts In Business & Life We've all been in situations where we had to press the override button in our brain and follow our gut feeling. Our gut is there to outline the difference between profitable and non-profitable. Our brain can tackle all the other moral dilemmas everybody seems to care about. |
The Motley Fool
June 11, 2010
Rex Moore |
Airlines Turn the Corner Profits are down, but passenger satisfaction is up. |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
PHONE+
Joy Milkowski |
Sales Success Tools - Part I: Brand Building The author is a founder of Access Marketing Company and discusses building your brand reputation online. |
InsideFlyer
July 2014 |
Mileage Plan Ranks High The findings of a new survey are not surprising with Alaska and Southwest consistently ranking high in customer satisfaction and US Airways often coming in last. |
AskMen.com
Wil Schroter |
How To Project Leadership Most new leaders are capable of leading, but they must first face the challenge and understand the role and process of being a leader. |
U.S. Banker
July 2011
Harry Terris |
Bank Reputation: Getting Just a Little More Love For most large companies, products and services are what cements a strong reputation. Not so for banks. At least since the crisis, consumers have cared more about the governance of banks. And even more than governance, what they care about now is performance. |
Global Services
May 1, 2007
Imrana Khan |
More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study. |
| AskMen.com |
Facebook Profile Photo Newly published research suggests you can ascertain some pretty important information about an individual -- how satisfied he is with his life -- by their profile photo. |
The Motley Fool
November 7, 2005
Stephen D. Simpson |
Ryanair Still Flying High The Irish airline company has proven the success of its low-cost model, and there are plenty of opportunities out there to support continued profitable growth. Decide for yourself whether this stock is a good call for your portfolio. |
CIO
November 15, 2001 |
Department of Big, Scary Numbers Projected number of layoffs in the airline industry through 2002... U.S. Internet users who visited news sites the week of Sept. 11... approximate cost to replace technology lost by securities companies alone on Sept. 11... |
HBS Working Knowledge
November 9, 2009
Sarah Jane Gilbert |
Come Fly with Me: A History of Airline Leadership An interview with a coauthor of "Entrepreneurs, Managers, and Leaders: What the Airline Industry Can Teach Us about Leadership." |
AskMen.com
Julian Marcus |
Things Elders Can Teach You Older folks can be great mentors if we let them be. Having committed a lifetime of mistakes, their wisdom can spare us many years of it. Your dad, grandpa, uncle, even the kind old man on the bus would be glad to disclose some of his hard-earned lessons. |
Registered Rep.
July 19, 2010
Jerry Gleeson |
Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction. |
Information Today
June 9, 2015 |
Mission Bell Media Announces First Reference Book African American Leadership: A Concise Reference Guide, explores interdisciplinary themes that relate to leadership in African-American communities. |
The Motley Fool
October 17, 2007
Seth Jayson |
Quick Take: Air-Headed Real Estate Incentives When it's "win-win," you know someone's getting the sharp end of the stick. Here's what one California real estate agent is offering to homebuyers willing to pony up for an overpriced and quickly depreciating half-a-million dollar home. |
InsideFlyer
March 2012 |
Spanair Ceases Operations Spain's number four airline, Spanair, has ceased operations as of the end of January. This is not only a blow for customers of Spanair, but also for members of the Star Alliance. |
Registered Rep.
September 16, 2004
Will Leitch |
SIA Reports Big Drop in Second-Quarter Profits In its Research Report for the second quarter of 2004, the Securities Industry Association announced that profits for brokerage firms were 61.2 percent lower than in the second quarter of 2003. |
Insurance & Technology
October 20, 2009
Chuck Cornelio |
Secrets of IT Talent Management: Workforce Risks Worth Taking Sometimes the less obvious candidates are the right ones when it comes to selecting your IT leadership team. |
CIO
May 1, 2003
Mohanbir Sawhney |
How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions. |
BusinessWeek
December 10, 2009
Marshall & Kelly Goldsmith |
How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you. |
The Motley Fool
September 1, 2011
John Maxfield |
Why It May Be Time to Buy Southwest Airlines This airline stock is ready for departure. |
BusinessWeek
August 11, 2003
Andrew Park |
Profits: "The Fog Is Beginning to Lift" With the economy's biggest worries behind it, earnings look set to keep heading up |
Real Estate Portfolio
Jul/Aug 2006
R. Scot Sellers |
Building Our Reputation Reflection on the progress real estate professionals have made in the publicly traded real estate industry during the past 15 years, it strikes one that beyond building physical structures, a reputation is also being built. |
