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CRM August 1, 2006 Colin Beasty |
Market Focus: The Public Sector--Eye on the State Local and national governments are turning to CRM to satisfy the citizen-as-consumer. |
CRM January 1, 2007 Coreen Bailor |
When Disaster Doesn't Strike Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services. |
CIO November 15, 2001 Steve Ulfelder |
How to Keep the Citizens Satisfied Why state governments need customer relationship management, best practices for deploying CRM in public sector, and how CRM is improving government service delivery... |
CRM July 2012 Judith Aquino |
Listening to the Voice of the Constituent A snapshot of the ways government agencies are using CRM strategies and technology today. |
CRM April 2004 Emmy Favilla |
Midsize Companies, Mammoth Results You don't have to be a huge corporation to get a big return on your CRM investments, and these 10 midmarket businesses prove it. |
CRM January 2004 Barton Goldenberg |
Is Government CRM the Next Big Boom? Citizens are customers, too. And government agencies are looking for better ways to serve them. |
CRM June 2005 Bailor et al. |
100 Proven CRM Ideas, Part 1 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 1 through 50. |
CRM April 2003 Eric Krell |
CRM by Any Other Name Although the financial services industry remains in the throes of a perfect storm of economic, financial performance, and regulatory pressures, spending on CRM remains a priority. Just don't call it CRM. |
CRM May 1, 2007 Jessica Sebor |
Market Focus: Government: Citizen Satisfaction The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs. |
CRM August 27, 2003 Lisa Picarille |
Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts. |
CRM September 2003 Compton & Ullman |
The 2003 CRM Elite There is one thing that every company wants from its CRM initiative: results. Our inaugural CRM Elite awards showcase six companies that know how to get them. |
CRM May 3, 2004 Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
CIO June 1, 2003 Elana Varon |
R.O.Iowa By centralizing its state IT budget process, establishing a scoring method and instituting value metrics, Iowa has become a national model for gauging project ROI. |
CRM January 2004 Martin Schneider |
The Hard Sell Selling ice to Alaskans is a breeze compared with selling CRM internally to executives who resist commitment and users who shun change. Although the benefits of CRM may be clear to you, the challenge is to convince everyone else. Here's how. |
CRM December 2004 Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
CIO May 1, 2002 Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM November 2003 Barton Goldenberg |
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. |
CRM August 2003 Rochelle Garner |
We are the Champions What does it take to be a CRM champion? The ability to stand up to a constant assault from top management and the wherewithal to stand fast against complaints levied by change-averse staff. Beyond these two strengths, it takes the ability to paint CRM across the larger canvas of the enterprise. |
CIO May 1, 2001 Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
Information Today October 15, 2013 Barbie E. Keiser |
New Open Government Tool for Municipalities Transparency in local government just became easier thanks to RecordTrac, a web-based application designed to help cities more efficiently manage, respond to, and track incoming requests for public records. |
CRM July 2010 Joshua Weinberger |
CRM: Then and Now Over the last 15 years, CRM projects and plans may have changed dramatically, but the overarching goal of improving the customer relationship has remained a straight shot. |
CRM July 1, 2004 |
Heard and Overheard Quotations about CRM. |
CRM October 2003 Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
CRM September 2004 Eric Krell |
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations. |
CRM February 2003 Lisa Picarille |
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. |
CRM August 2004 Jason Compton |
How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment. |
CRM May 23, 2011 |
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. |
CRM April 1, 2003 Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
CRM December 2005 Colin Beasty |
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries. |
CFO November 1, 2002 Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
CRM August 1, 2003 Picarille & Myron |
Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002. |
CIO May 15, 2001 Heather Harreld |
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick... |
CRM April 1, 2003 Martin Schneider |
News in Brief ROI is tough to prove, even when a CRM initiative works... Public Sector CRM Special Interest Group... Microsoft Corp. has dropped the .NET logo from its new Windows Server 2003... etc. |
CRM August 2005 Alexandra DeFelice |
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business. |
CRM November 2003 Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. |
CRM May 2003 Ramin Ganeshram |
Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. |
CRM April 2004 Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
CRM August 27, 2003 Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. |
CRM September 2003 Ginger Conlon |
The 2003 Influential Leaders One of the great things about the CRM industry is the group of outspoken leaders who continually push for its success. Here, we spotlight customer-company and vendor executives who have made a significant impact in their company or on the industry in the past year. |
CRM May 1, 2007 Colin Beasty |
Secret of My Success: A New Lease on CRM The Philadelphia Housing Authority turns to Oracle PeopleSoft for an enterprise-wide implementation to integrate CRM with finance and HR. |
PC World October 2001 Michael Desmond |
CRM Software: Customer Service for a Song Customer relationship management software doesn't have to cost hundreds of thousands of dollars... |
CRM September 2013 Leonard Klie |
Schools Need to Rethink Their CRM Approaches Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components. |
CRM March 28, 2014 Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM March 2003 David Myron |
Who's Minding the Mid-Market? Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs. |
CRM March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
CRM November 2014 Eric Barkin |
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. |
CRM August 2, 2004 Chris Selland |
Back to the Future Today's CRM technology is better than ever but the vast majority of companies are driving down the same old cow path with, at best, a faster cart. |
CRM September 2015 Michael Vickers |
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats |
CRM April 2003 Martin Schneider |
Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results. |
CRM December 7, 2012 Scott Swartz |
Pair CRM and Billing for New Insight The key to engaging and understanding your customers is closer than you think. |