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CRM
August 1, 2006
Colin Beasty
Market Focus: The Public Sector--Eye on the State Local and national governments are turning to CRM to satisfy the citizen-as-consumer. mark for My Articles similar articles
CRM
January 1, 2007
Coreen Bailor
When Disaster Doesn't Strike Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services. mark for My Articles similar articles
CIO
November 15, 2001
Steve Ulfelder
How to Keep the Citizens Satisfied Why state governments need customer relationship management, best practices for deploying CRM in public sector, and how CRM is improving government service delivery... mark for My Articles similar articles
CRM
July 2012
Judith Aquino
Listening to the Voice of the Constituent A snapshot of the ways government agencies are using CRM strategies and technology today. mark for My Articles similar articles
CRM
April 2004
Emmy Favilla
Midsize Companies, Mammoth Results You don't have to be a huge corporation to get a big return on your CRM investments, and these 10 midmarket businesses prove it. mark for My Articles similar articles
CRM
January 2004
Barton Goldenberg
Is Government CRM the Next Big Boom? Citizens are customers, too. And government agencies are looking for better ways to serve them. mark for My Articles similar articles
CRM
June 2005
Bailor et al.
100 Proven CRM Ideas, Part 1 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 1 through 50. mark for My Articles similar articles
CRM
April 2003
Eric Krell
CRM by Any Other Name Although the financial services industry remains in the throes of a perfect storm of economic, financial performance, and regulatory pressures, spending on CRM remains a priority. Just don't call it CRM. mark for My Articles similar articles
CRM
May 1, 2007
Jessica Sebor
Market Focus: Government: Citizen Satisfaction The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs. mark for My Articles similar articles
CRM
August 27, 2003
Lisa Picarille
Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts. mark for My Articles similar articles
CRM
September 2003
Compton & Ullman
The 2003 CRM Elite There is one thing that every company wants from its CRM initiative: results. Our inaugural CRM Elite awards showcase six companies that know how to get them. mark for My Articles similar articles
CRM
May 3, 2004
Jason Compton
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. mark for My Articles similar articles
CIO
June 1, 2003
Elana Varon
R.O.Iowa By centralizing its state IT budget process, establishing a scoring method and instituting value metrics, Iowa has become a national model for gauging project ROI. mark for My Articles similar articles
CRM
January 2004
Martin Schneider
The Hard Sell Selling ice to Alaskans is a breeze compared with selling CRM internally to executives who resist commitment and users who shun change. Although the benefits of CRM may be clear to you, the challenge is to convince everyone else. Here's how. mark for My Articles similar articles
CRM
December 2004
Jason Compton
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. mark for My Articles similar articles
CIO
May 1, 2002
Susannah Patton
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... mark for My Articles similar articles
CRM
November 2003
Barton Goldenberg
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. mark for My Articles similar articles
CRM
August 2003
Rochelle Garner
We are the Champions What does it take to be a CRM champion? The ability to stand up to a constant assault from top management and the wherewithal to stand fast against complaints levied by change-averse staff. Beyond these two strengths, it takes the ability to paint CRM across the larger canvas of the enterprise. mark for My Articles similar articles
CIO
May 1, 2001
Susannah Patton
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... mark for My Articles similar articles
Information Today
October 15, 2013
Barbie E. Keiser
New Open Government Tool for Municipalities Transparency in local government just became easier thanks to RecordTrac, a web-based application designed to help cities more efficiently manage, respond to, and track incoming requests for public records. mark for My Articles similar articles
CRM
July 2010
Joshua Weinberger
CRM: Then and Now Over the last 15 years, CRM projects and plans may have changed dramatically, but the overarching goal of improving the customer relationship has remained a straight shot. mark for My Articles similar articles
CRM
July 1, 2004
Heard and Overheard Quotations about CRM. mark for My Articles similar articles
CRM
October 2003
Martin Schneider
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. mark for My Articles similar articles
CRM
September 2004
Eric Krell
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations. mark for My Articles similar articles
CRM
February 2003
Lisa Picarille
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. mark for My Articles similar articles
CRM
August 2004
Jason Compton
How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment. mark for My Articles similar articles
CRM
May 23, 2011
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers. mark for My Articles similar articles
CRM
April 1, 2003
Erika Rasmusson
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. mark for My Articles similar articles
CRM
December 2005
Colin Beasty
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries. mark for My Articles similar articles
CFO
November 1, 2002
Russ Banham
Back to the Drawing Board With CRM installations, practice makes perfect. mark for My Articles similar articles
CRM
August 1, 2003
Picarille & Myron
Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002. mark for My Articles similar articles
CIO
May 15, 2001
Heather Harreld
What a Switch! Before deregulation, utilities didn't have to worry about customer service. Now they do. But buying CRM software won't do the trick... mark for My Articles similar articles
CRM
April 1, 2003
Martin Schneider
News in Brief ROI is tough to prove, even when a CRM initiative works... Public Sector CRM Special Interest Group... Microsoft Corp. has dropped the .NET logo from its new Windows Server 2003... etc. mark for My Articles similar articles
CRM
August 2005
Alexandra DeFelice
Energizing Customer Relationships Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business. mark for My Articles similar articles
CRM
November 2003
Ginger Conlon
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. mark for My Articles similar articles
CRM
May 2003
Ramin Ganeshram
Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. mark for My Articles similar articles
CRM
April 2004
Martin Schneider
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. mark for My Articles similar articles
CRM
August 27, 2003
Ginger Conlon
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. mark for My Articles similar articles
CRM
September 2003
Ginger Conlon
The 2003 Influential Leaders One of the great things about the CRM industry is the group of outspoken leaders who continually push for its success. Here, we spotlight customer-company and vendor executives who have made a significant impact in their company or on the industry in the past year. mark for My Articles similar articles
CRM
May 1, 2007
Colin Beasty
Secret of My Success: A New Lease on CRM The Philadelphia Housing Authority turns to Oracle PeopleSoft for an enterprise-wide implementation to integrate CRM with finance and HR. mark for My Articles similar articles
PC World
October 2001
Michael Desmond
CRM Software: Customer Service for a Song Customer relationship management software doesn't have to cost hundreds of thousands of dollars... mark for My Articles similar articles
CRM
September 2013
Leonard Klie
Schools Need to Rethink Their CRM Approaches Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components. mark for My Articles similar articles
CRM
March 28, 2014
Glenn Johnson
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. mark for My Articles similar articles
CRM
March 2003
David Myron
Who's Minding the Mid-Market? Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs. mark for My Articles similar articles
CRM
March 1, 2004
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? mark for My Articles similar articles
CRM
November 2014
Eric Barkin
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology. mark for My Articles similar articles
CRM
August 2, 2004
Chris Selland
Back to the Future Today's CRM technology is better than ever but the vast majority of companies are driving down the same old cow path with, at best, a faster cart. mark for My Articles similar articles
CRM
September 2015
Michael Vickers
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats mark for My Articles similar articles
CRM
April 2003
Martin Schneider
Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results. mark for My Articles similar articles
CRM
December 7, 2012
Scott Swartz
Pair CRM and Billing for New Insight The key to engaging and understanding your customers is closer than you think. mark for My Articles similar articles