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August 1, 2005
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Blooming Customer Service A multichannel flower retailer's handling of peak holiday call volume blossoms by deploying Genesys and NetByTel voice solutions. |
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April 5, 2006
Kristen French |
Lincoln Acquisition Could Squeeze Advisors Lincoln Financial completed its $7.5 billion acquisition of Jefferson-Pilot, creating one of the largest life insurers in the U.S. The deal could lead to getting rid of any overlap in the advisory force of the combined firms. |
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January 29, 2013
Michele Masterson |
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions. |
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November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers |
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March 1, 2005
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Managing the Minutia An effective workforce management strategy increases service levels with less effort. |
Insurance & Technology
November 24, 2003 |
Cyber News UnumProvident Corp. has released an expanded version of Comparative Reporting & Analysis... Jefferson Pilot Financial introduced electronic pending-case status updates... Travelers Property Casualty Corp. is working with AMS Services Inc. to implement Carrier Passport... etc. |
Insurance & Technology
November 28, 2005
Anthony O'Donnell |
Cornelio's New Digital Life Chuck Cornelio is the new head of IT for Lincoln Financial Group, a new entity planned to launch with the completion of the $7.5 billion acquisition of Jefferson Pilot by Philadelphia-based Lincoln National Corp. in the first quarter of 2006. |
The Motley Fool
January 14, 2011 |
What to Do With JP Morgan Now? Current prices may present a good buying opportunity for investors. |
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November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
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January 9, 2013 |
Genesys Extends Contact Center Routing to Support Microsoft Lync Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center interactions and enterprise communications. |
CRM
May 1, 2003
David Myron |
Got Workforce Management? Workforce management took center stage at the recent ICCM show in Las Vegas. The surging interest in workforce management applications comes at a time when companies are battening down their call center hatches and looking for ways to streamline efficiency. |
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December 4, 2012 |
Genesys Orchestration Helps Manage Contact Centers Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach. |
InternetNews
April 28, 2004
Jim Wagner |
The Genesys of WebSphere Voice Genesys Telecom and IBM partner to offer large call centers voice-activated call routing. |
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October 2006
Chris Penttila |
Pilot Project New database allows you to check employees' legal status. |
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January 31, 2013 |
Genesys Expands Relationship with Salesforce.com Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange. |
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March 19, 2014
Maria Minsker |
Genesys Acquires Social Customer Care Provider Solariat With the acquisition, Genesys aims to expand its social media engagement capabilities. |
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February 1, 2012
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Genesys Sets a New Course Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement. |
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April 1, 2008 |
Wachovia Securities Financial Network A conversation with John Peluso, head of Wachovia Securities Financial Network, in St. Louis, Missouri. |
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August 1, 2006
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On the Scene: G-Force 2006--Model Maturity Many organizations struggle to communicate with customers across channels and departments. Looking at metrics is essential to improving performance. Here are highlights of a contact center capability model. |
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Koa Beck |
Genesys Announces a New Social Media Strategy Genesys Telecommunications Laboratories, an Alcatel-Lucent unit that provides enterprise and contact center software, recently launched a new strategy for social media, one that allows companies to use integrated tools to monitor and address consumers through social media channels. |
