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CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc.   |
CRM
April 13, 2004
Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
CRM
August 2, 2004 |
The Pulse: Is your CRM initiative designed to... What's your CRM initiative designed to do, meet customer needs or internal needs? Results of a reader poll. |
CRM
March 1, 2004
Michael Fields |
Cingular Wireless Cingular employed CRM because its goal was to build a world class sales organization. To attract professional B2B salespeople we wanted to have common sales processes, along with the best tools available to support their needs. |
CRM
May 2004
Emmy Favilla |
Who's Who in CRM The full Who's Who in CRM list, including Oracle's CEO Larry Ellison. |
CRM
April 2003
Ginger Conlon |
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. |
CRM
March 2003
Dick Lee |
Don't Blame CRM Managers shouldn't expect success if users haven't been sold on CRM. |
U.S. Banker
December 2001
Mark Bruno |
Siebel's Latest Big Catch: National City Siebel Systems has been reinforcing its lock on the big-bank CRM market. It has announced a number of new deals in recent weeks, but none is as big as its latest catch, Cleveland's $96 billion National City Corp... |
U.S. Banker
January 2002
Mark Bruno |
Siebel Issues Siebel 7 Siebel Systems has begun shipping its latest version of CRM technology, Siebel 7... |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
CRM
August 1, 2003
Ginger Conlon |
What's Hot in CRM There is a need for more marketing accountability and precision; companies should look at ROI across the enterprise, for example, CRM and supply chain together; and total customer value should include each customer's current value, their future value, and associated value. |
| Knowledge@Wharton |
Tom Siebel on CRM, ERM and Homeland Security When Siebel's people came up with a web-based package of programs to tackle tasks such as communicating to workers, training them, connecting them to tech support, helping them collaborate and managing their performance, he realized he was staring at a piece of the company's future... |
InternetNews
July 19, 2005
David Needle |
Siebel Scores High CRM Marks Forrester Research recognizes Siebel Systems' performance in the CRM market despite a tough year in other areas. |
InternetNews
December 17, 2004
Sean Michael Kerner |
Siebel Helps Customers With Latest Buy Siebel Systems announced this morning that it has signed a definitive agreement to purchase e-billing provider edocs. |
CRM
July 1, 2004 |
Heard and Overheard Quotations about CRM. |
| Knowledge@Wharton |
How Siebel Systems Found Its Groove Siebel Systems, the world's leading provider of customer relationship management (CRM) software, hardly seems to have missed a step since 1993... |
InternetNews
October 17, 2005
Colin C. Haley |
Siebel CEO: No Slowing Down Despite the pending merger with Oracle, George Shaheen says Siebel Systems continues to innovate. |
InternetNews
September 12, 2005 |
Oracle to Buy Siebel For $5.85 Billion Oracle is again shaking up the enterprise software world with a $5.85 billion cash and stock deal to buy customer relationship management software maker Siebel Systems. |
IndustryWeek
February 1, 2002
Doug Bartholomew |
CEO Of The Year -- The King Of Customer Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry... |
CRM
September 1, 2004 |
Just 1 Question A VP from Quick & Reilly answers the question: What does it take to be successful in a CRM initiative? |
InternetNews
December 8, 2004
Jim Wagner |
Siebel Infuses SMBs with CRM The company's partner program aims to fill in customer relationship management holes that other vendors aren't. |
CRM
December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
InternetNews
April 19, 2005
Jim Wagner |
Siebel: 'We Can Do Better' Partners and competitors circle the field, as Siebel's new leadership promises a bright future. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
InternetNews
May 20, 2004
Sean Michael Kerner |
Siebel, Vignette Answer PeopleSoft The enterprise software makers refresh their CRM offerings a day after rival Peoplesoft made its own announcement in the space. |
CRM
June 2, 2003 |
Hot Seat: Ruth Fornell on Data Quality Ruth Fornell, formerly CMO of NCR's Teradata division and now vice president, payment and imaging solutions for NCR's financial services division, knows a thing or two about the role data plays in CRM initiatives. She recently shared some insights. |
InternetNews
October 5, 2004
Michael Singer |
Siebel Colors Its CRM Blue Siebel Systems partners with IBM and others to build its Customer Relationship Management and Business Intelligence businesses. |
InternetNews
May 3, 2004
Susan Kuchinskas |
Siebel Steps Down as CEO; Shuffle at IBM The CRM leader will relinquish the CEO role to an executive of long-time partner IBM, while Big Blue's CFO John Joyce is headed for Global Services. |
InternetNews
June 15, 2005
Susan Kuchinskas |
Siebel Updates CRM OnDemand The fifth release in 12 months adds group calendaring and delegated task management. |
CRM
April 1, 2004 |
Heard and Overheard Quotes from business people: Charles Phillips, copresident, Oracle... Peter McCullagh, group vice president for CRM strategy, Siebel Systems... etc. |
CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
CRM
April 2006
Barton Goldenberg |
Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support. |
CRM
October 1, 2007
Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
InternetNews
December 22, 2005
Jim Wagner |
Green Light For Siebel-Oracle Merger The European Commission said a merged Oracle/Siebel offering wouldn't impede effective competition in its member countries and gave the purchase its blessing today. |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CRM
January 2005
Barton Goldenberg |
5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty. |
CRM
January 2004
David Myron |
The Customer-Centric Enterprise True CRM is creating an organization that revolves around its customers. But not just for customers' sake -- for the good of the company as well. |
CRM
August 1, 2003
Martin Schneider |
Quick Wins? In CRM initiatives, faster may mean better -- but not always. |
CRM
September 24, 2004
Jason Compton |
The Age of Fluff-Free ROI Companies are increasingly calculating their CRM returns on hard numbers. |
CRM
March 3, 2003
Martin Schneider |
News in Brief Federal Aviation Administration (FAA) has standardized its IT help desk support on Siebel System Inc.'s eGovernment Applications, the company says... There are three basic building blocks for CRM success, according to the study "Customer Focus: A Step-by-Step Guide to CRM Implementation" |
CRM
October 2012
Leonard Klie |
Oracle's Latest Branding Initiative Central to its CRM strategy is the company's Customer Experience (CX) Suite. |
InternetNews
January 11, 2005
Jim Wagner |
Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets. |
The Motley Fool
December 21, 2004
Tom Taulli |
Siebel a Deal Maker? All in all, edocs is a smart fit for Siebel. Unfortunately, it's more of a gradual empire expansion at a time when the company needs -- and investors want -- a rapid-growth injection. |
CRM
November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
InternetNews
August 8, 2005
Jim Wagner |
Siebel Adds SUSE Support Siebel Systems ties its business applications with a Novell enterprise operating system. |
CRM
July 2012
Kelly Liyakasa |
For Social Success, Build a Business Use Case Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked. |
CRM
December 2006
Barton Goldenberg |
Getting Executive Buy-In: A Pocket Guide Don't take it for granted, define the CRM initiative's goals from the jump, and closely link the organization's business direction to the initiative. |
The Motley Fool
October 4, 2004
W.D. Crotty |
Siebel's Not Worth the Risk Siebel's preliminary earnings forecast is encouraging, but the stock is not cheap. |
CRM
August 2, 2004
Joshua Weinberger |
Hot Seat: CRM Success Means More Than Avoiding Failure CRM vendors, analyst spout off on what it takes for CRM success. |
