| Similar Articles |
|---|
 |
InternetNews
January 19, 2007
Ed Sutherland |
AT&T Unity Does Bundles of 'Free' Telecom carriers see bundles as the future. And of course, 'free' comes with catches.   |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
The Motley Fool
June 15, 2007
Dave Mock |
Wireless Smackdown: Comparing Carrier Churn Investors, see just how the big four U.S. carriers stack up. AT&T... Verizon Wireless... Sprint Nextel... T-Mobile USA... |
CRM
April 2011
Leonard Klie |
Market Focus: Telecommunications--Rewards for Reliability New research from Accenture points to a growing market for loyalty programs among telephone and Internet service providers, and customers seem ready to let carriers shower them with rewards. |
InternetNews
March 22, 2004 |
The Price of a Phone Call The cost burden of telecom services is much higher for very small businesses than for large businesses. A SBA study finds that smaller firms pay four times more per employee for local and long distance services than large businesses do. |
PHONE+
May 18, 2010
Khali Henderson |
Energy + Telecom: A Good Match Many of the nation's utilities also are its telecom service providers. |
PHONE+
December 30, 2009
Khali Henderson |
How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear. |
CRM
July 2003
Ginger Conlon |
Using Efficiency to Create Loyalty Sporting a plethora of new modules and new functionality, Amdocs ClarifyCRM Release 12 is designed to be "an end-to-end system that will help companies develop customer loyalty," says Peter Hurst, vice president of marketing. |
PHONE+
August 28, 2009 |
PHONE+ Asks ... Does Exclusivity Pay? Telecom industry consultants weigh in on whether exclusive vendor contracts makes good business sense. |
The Motley Fool
January 25, 2008
Dave Mock |
AT&T Calms and Soothes Telecom giant AT&T breaks new records in its wireless business and cites improved growth in broadband and enterprise services. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
CRM
March 2010
Christopher Musico |
Bundling Up from Within Amid pricing shifts and technological innovation, the telecommunications sector's own operations may help repair a disconnected customer experience. |
The Motley Fool
February 28, 2007
Dave Mock |
Foolish Fundamentals: Service Provider Metrics Investors, learn the lingo of performance metrics for telecom/wireless service providers. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
PHONE+
April 23, 2010 |
What Makes a Service Provider Easy to Do Business With? Telecom agents offer their opinions. |
PHONE+
October 28, 2009
Trent & Troy McCracken |
How to Sell a TEM Solution Selling a TEM/TLM requires an agent to understand more than just the advantages of a new telecom service. |
PHONE+
March 9, 2010 |
Energy Presents New Frontier for Telcos Executives from both telcos and power utilities see a series of developments that have brought the talk of convergence to the fore. |
InternetNews
August 3, 2005
Colin C. Haley |
Billing For IPTV Network equipment maker Alcatel and billing specialist Amdocs are joining forces to help telecom carriers roll out Internet Protocol TV (IPTV). |
CRM
July 18, 2010
Lauren McKay |
Amdocs Gets Semantically Intelligent Amdocs, a vendor that provides customer care, billing and order management systems mostly for telecommunications and Internet services providers, has announced what it calls Amdocs Intelligent Decision Automation, an engine that is powered by Franz AllegroGraph 4.0 real-time semantic technology. |
The Motley Fool
November 7, 2006
Tom Taulli |
Amdocs' Quadruple Play for Growth Amdocs Limited, which develops sophisticated billing systems, is now pushing into new telecom markets, such as mobile. Investors, take note. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
PHONE+
May 19, 2009 |
Thinking Out of the Telecom Box To survive the recession, telecom agents need to take a long, hard look at their businesses. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
PHONE+
December 22, 2009 |
What Was the Most Significant Development -- Positive or Negative -- in the Competitive Landscape in the Last Decade? Telecom executives weigh in on good and bad developments among telecom providers. |
CIO
March 15, 2006
Thomas Wailgum |
Untangling Telecom: How to Get More and Spend Less Negotiating for networked telecom services is now largely the responsibility of CIOs. Fortunately, help is on the way. |
Investment Advisor
March 2009
Beth Piskora |
Mutual Fund Sector Focus: Ringing Up Profits? Telecom Mutual Funds The reluctance on the part of the new Commander in Chief to part with his preferred mobile communications device. |
BusinessWeek
March 24, 2011
Brendan Greeley |
What's Good for AT&T Is Good for America AT&T It says getting T-Mobile will let it expand 4G infrastructure. We'll see. |
PHONE+
Rebecca Rosen |
Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent. |
CRM
April 1, 2006
Coreen Bailor |
Market Focus: Telecommunications: Sharpen the Focus on Agent Training/Answering the Call Bring specialized agents into the mix to enhance service levels for wireless companies as CSRs work to understand new products and services. Poor customer care can quickly translate into lost business. |
The Motley Fool
April 24, 2006
Tom Taulli |
Amdocs' $275 Million Mobile Bet The QPass acquisition has Amdocs dialing up mobile content. True, it will have a short-term negative impact on Amdocs, but investors, this is a significant opportunity. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
PHONE+
November 30, 2009
Drew Allgeier |
Collaborating Within the Channel When the going gets tough, the telecom and networking industries and their channel partners get collaborative. |
Fast Company
David Lumb |
Report: Google Is Getting Closer To Offering Its Own International Call And Data Plan Google's announcement that it plans to become a telecom was a clear shot across the bow to the telecom fiefdoms across the U.S., which do not compete with each other and have little reason to innovate. |
The Motley Fool
July 21, 2006
Tom Taulli |
Amdocs: Telecom's Best Friend Amdocs, a software developer for the telecom industry, has done something that's been fairly tough for companies in its sector to do in 2006 -- generate a positive return. Investors, take note. |
InternetNews
April 12, 2005
Roy Mark |
Telecom Reform Not Likely in 2005 National Chamber of Commerce chief predicts Congress not likely to pass legislation this year, including key changes to the Universal Service Fund consumers pay. |
The Motley Fool
July 25, 2007
Dave Mock |
Foolish Forecast: SK Telecom's Metric Minutiae The South Korean wireless service provider is set to post second-quarter 2007 results shortly. Investors, here is what you can expect to see. |
Home Toys
April 2003
Michael Cai |
The Chinese Telecom Market Still Promises Tremendous Opportunities China's telecom carriers market will gradually open to foreign investors, in the order of value-added services, basic mobile services, and basic fixed telecom services. |
The Motley Fool
July 26, 2007
Dave Mock |
America Movil Keeps Going, and Going ... Shares have been on the move, and so have profits, at America Movil, the Mexico City based mobile phone service provider. |
PHONE+
May 18, 2010 |
Is Energy the Next Big Thing for the Telecom Channel? Agents weigh in on the utility market in telecom. |
Bank Technology News
September 2004
Lee Conrad |
Communications Networks: Telecom's Future Is in Banks' Hands Retail and investment banks have more demand for information than any other market segment. As a result, corporate data is now telecommunications' main business line. |
Home Toys
February 2006
Iyer & Scherf |
Making TV Meaningful: Consumers and IPTV Applications Internet protocol television (IPTV) has the potential to cause a paradigm shift in telecommunications services, and service providers, especially telecom operators, have a great opportunity to increase customer average revenue per user. |
CRM
March 2011
Robert Wollan |
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
The Motley Fool
May 13, 2004
Phil Wohl |
Telecom vs. Cable In this era of technological innovation, which major communications industry will emerge victorious? |
PHONE+
December 22, 2009 |
How Will the Competitive Communications Environment Be Transformed in the Next 10 Years? Changes in technology will dramatically transform the competitive environment. |
The Motley Fool
March 21, 2006
Alyce Lomax |
Verizon Vies for Viewers The telecom company plans to pay CBS for content. Deals like this show that the pressure's on in the telecom and cable industries, which are having a serious smackdown in the same playing field. Meanwhile, investors should be on the watch. |
| PHONE+ |
tw telecom Relaunches Partner Program Four years after acquiring its first agent program with the purchase of Xspedius in 2006, tw telecom in 2010 it relaunched its program, changed some of the rules of engagement and is investing in more support for agents. |
The Motley Fool
April 22, 2004
Phil Wohl |
Ma Bell Holding the Line Can AT&T, the leading telecom company, lead an industry out of the doldrums? |
