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Fast Company
February 2004
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Man of Mystery Ram Charan lives nowhere and goes everywhere, consulting for the largest and most powerful companies seven days a week, 365 days a year. Work is all he does, and all he wants to do. But even more than his dedication, it's his insights that have won him the ear of hundreds of top managers.   |
CFO
October 1, 2004
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Testing the Top Line Analyzing a company's sources of revenue can bring insights into growth, resulting in more-targeted and more-effective decision-making. |
HBS Working Knowledge
November 17, 2003
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IT Investments that Pay Off Whether you believe that IT revolutionized business processes or didn't change a thing, this article will help you get a handle on how to forge ahead in the "new" economy. |
Insurance & Technology
June 1, 2006
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A Better Metric For IT Efficiency Even the most efficient IT function can't be considered excellent unless it's doing the things that really matter to the company. |
IndustryWeek
August 18, 2010
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Transforming Quality Culture By employing a strategic mindset for quality, companies can improve performance and better address the challenges ahead. |
Entrepreneur
November 2003
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Miracle Growth Here's how the fastest-growing companies do it. You can, too. |
HBS Working Knowledge
Jim Heskett |
Are Customer Loyalty Initiatives Worth the Investment? How many times have you heard that it costs several times more to attract a new customer than keep an existing one? Or that satisfied, loyal customers become more and more profitable over their lifetime as they purchase new products, updates on old ones, supplies, and services, all the while recruiting others to do the same? |
Entrepreneur
April 2004
Mark Henricks |
Living Large Want to expand your business? Then make the most of what you've got, one step at a time. |
HBS Working Knowledge
July 14, 2003 |
Can We Have Too Much Productivity Improvement? Readers Respond |
HBS Working Knowledge
March 8, 2004 |
Readers Respond: Are Customer Loyalty Initiatives Worth the Investment? A discussion on customer loyalty and incentives for being a loyal customer. |
Entrepreneur
February 2003
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Worth a Try Who knows what's going to work? So put as many ideas as you can to the test. |
