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CRM May 14, 2014 Leonard Klie	At SuiteWorld, NetSuite CEO Zach Nelson Talks CRM Expansion His keynote highlights the convergence of CRM, ERP, and e-commerce systems.
CRM August 27, 2003 Ginger Conlon	Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors.
CRM March 1, 2004	Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CRM August 1, 2003 Ginger Conlon	What's Hot in CRM There is a need for more marketing accountability and precision; companies should look at ROI across the enterprise, for example, CRM and supply chain together; and total customer value should include each customer's current value, their future value, and associated value.
CRM July 2014 Leonard Klie	NetSuite SuiteWorld: NetSuite CEO Zach Nelson Talks CRM Expansion Keynotes highlight convergence of CRM, ERP, and e-commerce.
CRM December 1, 2003 Lisa Picarille	Noisemakers Versus Newsmakers CRM vendors want your attention. And some will go to great lengths to get it.
Wall Street & Technology March 19, 2007	Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI.
InternetNews February 15, 2007 Michael Hickins	NetSuite Offers E-Commerce Apps in The Cloud Already established in the SMB market, the vendor of on-demand ERP wants to help merchants connect the back end to the front end.
InternetNews March 3, 2004 Kevin Newcomb	NetSuite 9.5 Adds Billing, Analytics and Communications Features The new features include line-item billing, customer mining and segmentation tools, and no-click e-mail integration.
CRM December 1, 2005 Coreen Bailor	Oracle's Quest for Siebel: Where Does NetSuite Stand? Commoditized technology puts the on-demand player in a fairly strong position.
CRM March 1, 2004 Ginger Conlon	CRM Strategy Is Taking Center Stage Organizations are increasingly adopting CRM as a business strategy rather than as simply a technology
CRM November 19, 2004	The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
CRM September 1, 2009	The 2009 Market Leaders - Enterprise Suite CRM Here are the top five rated companies in the enterprise suite CRM market.
CRM March 3, 2003 Lisa Picarille	Oracle CRM in Bloom in 2003 The software company used its AppsWorld conference to unveil 28 new business flows, a big CRM customer win with 1-800-Flowers.com Inc., a new CRM vice president, and a positive review from a previously critical market research firm.
CRM June 1, 2004 Ginger Conlon	Don't Get Comfortable If you become complacent with your success, you could miss signals from customers that their needs are changing.
PC Magazine June 14, 2004	NetSuite 9.5.3 For companies that want to extend their CRM lifecycle all the way from e-commerce through fulfillment and ERP, NetSuite is worth a close look.
CRM May 2004 Emmy Favilla	CRM in Action: Inova Tackles Training to Ensure CRM Success Inova Health System, a not-for-profit healthcare system in Northern Virginia, wanted to ensure the success of its CRM system.
InternetNews April 8, 2004 Dan Muse	NetSuite's 99.5 Percent Solution The provider of a Web-based, all-in-one e-commerce, accounting, CRM and ERP application announces a money-back uptime guarantee ... and hints at future plans for e-tailers.
InternetNews January 22, 2004 Dan Muse	NetSuite Adds Business Insight by the Dashboard Light The San Mateo, Calif.-based ASP claims that its new dashboard features let businesses of all sizes keep tabs of sales, marketing, customer service, financials, and e-commerce information -- as only a tightly integrated, Web-based application suite can.
CRM October 2006	The 2006 Influential Leaders These individuals' ideas have helped define the current state of CRM, but more, their influence will shape tomorrow's market. Edward Abbo, SVP of CRM Products, Oracle... Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and founder, RightNow Technologies... etc.
CRM November 3, 2003 Ginger Conlon	Take My Advice -- Please During the recent Frost & Sullivan Sales & Marketing Strategies Executive Summit, we asked the SuperPowers of CRM panelists: If you were in an elevator and had 30 seconds to give one important piece of advice on CRM, what would it be?
CRM February 2004 Jason Compton	Expert Advice No one should be better at using CRM than CRM vendors themselves. Here, they reveal their inside strategies.
CRM April 13, 2004 Ginger Conlon	People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization.
CRM August 2, 2004	Who's Who in CRM In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft.
CRM February 2004 Jim Dickie	Is CRM Contracting or Expanding? As established players mature and merge, new players proliferate.
CRM June 1, 2004 Jim Johnson	The Key to Growing Sales at Master Lock Speed information to customers. A Q&A with the company's director of information services.
CRM June 2004 Charles Butler	Dow Corning's Extreme Makeover After almost 70 years as one of the world's leading makers of silicone-based products, Dow Corning had started to look its age--and customers couldn't help but notice. Thanks to some reconstructive surgery performed on its selling approach, however, the company has dramatically rebounded.
CRM August 27, 2003 Lisa Picarille	Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts.
CRM December 1, 2006	The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc.
CRM April 2004 Lisa Picarille	The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win.
CRM May 2003 Ginger Conlon	Love Is in the Air I recently attended customer events hosted by Onyx and Salesforce.com, during which these vendors were spreading the love. The love of their products, that is. Going to these events gave me the opportunity to speak to customers face-to-face about the results they're seeing from CRM.
CRM January 21, 2005	Heard and Overheard Industry quotes: CRM gave us a single tool, a single interface... Data quality isn't sexy or glamorous... I don't think that it's a vendor's responsibility to deliver campaign ROI... etc.
CRM May 2004 Emmy Favilla	Who's Who in CRM The full Who's Who in CRM list, including Oracle's CEO Larry Ellison.
CRM May 6, 2015 Oren Smilansky	SuiteWorld Day 1: NetSuite Announces Deal with Microsoft, SuiteCommerce InStore The software as a service provider of CRM, e-commerce, and ERP products outlines plans to smooth the seams of omnichannel customer experience.
CRM August 2011	The 2011 CRM Market Leaders Spending on CRM software is expected to see the largest increase of all the application software markets worldwide. Here's a look at the market leaders.
CRM August 1, 2003 Martin Schneider	News in Brief The CRM services market is expected to grow by 20 percent in 2004, after deferred projects move towards completion... IT spending does not directly correlate to derived value and ROI... More than 65 percent of healthcare companies say they were looking to add personalized marketing solutions... etc.
CRM August 2010	The 2010 CRM Elite: An Introduction Successful CRM implementations may seem more common these days than they've been in the past, but that's no reason to be any less vocal in applauding excellence.
CRM November 2003 Ginger Conlon	How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics.
CRM October 1, 2005 David Myron	Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution.
CRM December 2003 Ginger Conlon	A Winning Formula Top executives from five leading vendors voice their opinions on how companies can unite sales and marketing to create a customer-centric organization.
CRM September 1, 2004 Joshua Weinberger	Hot Seat: Will Price Win the Battle for the Customer? In the CRM service industry, which preaches to companies "sell on service, not price," price points are becoming hotly contested as hosted and on-demand offerings multiply.
CRM February 2003 Ginger Conlon	Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results.
CRM July 2004 Barton Goldenberg	Whose Portal is it, Anyway? CRM's next big challenge is deciding which application will rule the desktop.
CRM December 2003 Martin Schneider	The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year.
CRM August 2012	The 2012 CRM Market Leaders CRM is the most important area of investment to improve business over the next five years. Find out which vendors are ramping up these offerings and best responding to industry needs in this year's Market Leader awards.
CRM June 30, 2010 Lauren McKay	7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations For large organizations, there are myriad product choices in the CRM suite arena to choose from, 18 of which Bill Band sifts through in his annual "Forrester Wave: CRM Suites for Large Organizations" report.
CRM May 12, 2011 David Myron	NetSuite Partners with Accenture and Yammer, Targets Large Enterprises Growing acceptance of cloud-based applications creates opportunities.
CRM April 2003 Ginger Conlon	Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM.
CRM September 20, 2004 Ginger Conlon	Anytime Is the Right Time for CRM If you have customers, you have a need for a Customer Relationship Management strategy. The trick is, designing the right strategy.