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Bank Systems & Technology September 22, 2007 Ken Veach	Vendor Management Organizations Maximize Vendor Value and Reduce Risk An SVB Financial IT manager says a careful approach to managing vendors can help banks lower risk.
CIO January 1, 2003 Christopher Koch	Vendor Smackdown CIOs have been squeezing vendors for more than a year now, and in 2003 any vendor wanting to win new business or renew contracts will need to respond to very tough questions about ROI and demands for concessions that would have been unheard of a few years ago.
Bank Technology News April 2003 Holly Sraeel	Focus on ROI Stifling Business Results? Could Be. The ROI mantra is so pervasive within institutions that it's impeding business growth. That and the fact that timeframe -- three to six months -- is ridiculous.
CIO February 27, 2009 Diane Frank	Sounding Board: Global Sourcing Management Global sourcing is becoming standard operating procedure for many companies. That's why you need to do a better job of vendor management.
CIO April 17, 2008	The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat.
CIO July 15, 2002 Mohanbir Sawhney	Damn the ROI, Full Speed Ahead "Show me the money" may not be the right demand for e-business projects.
T.H.E. Journal May 2005 John H. Cox	Maryland District Evaluates a Special-Education Management System's Impact on Its Bottom Line The Charles County Public School District considered factors such as the total cost of ownership and return on investment during the evaluation and selection of a new special education management system.
CIO December 1, 2003 Gary Beach	Doing More with Less Has Limits A new dialect of ROI is now being spoken by CIOs and vendors. And this language makes no sense.
Bank Systems & Technology July 29, 2008 Maria Bruno-Britz	Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry.
CIO July 15, 2003 Michael Schrage	Squeeze Now, Pay Later A wounded vendor may turn around and bite the CIO who squeezes it too hard.
Commercial Investment Real Estate May/Jun 2006 William Perego	Monitor Your Marketing Whether the rollercoaster ride known as the commercial real estate market is slowly rolling up the curve or barreling down a dizzying descent, one thing is certain: Marketing savvy is essential for success. Wise commercial real estate professionals keep track of what delivers the best returns.
CIO June 15, 2003 Jack Keen	ROI's Secret Ingredient - Real Value Numbers aren't everything. Don't underestimate the importance of weaving a good story into your business case.
CFO Scott Leibs & Alix Nyberg	All Hail the ROI As ROI comes back in vogue, finance executives are reemerginig as technology decision-makers; also, contract management software is booming...
CRM August 2004 Jason Compton	How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment.
CIO January 1, 2002 Scott Berinato	How to Cut Through Vendor Hype Tips from two whistle-blowing PR reps so that you don't squander another second of your valuable time.
CIO October 10, 2008 Diane Frank	How to Renegotiate an Outsourcing Contract CIO tips for getting what you want from the vendor.
CIO August 1, 2002 Sarah D. Scalet	The Truth About Customer References: How Sweet Deals Can Be Rotten Business CIOs who accept favors in return for saying good things about vendors are putting themselves and their career in jeopardy. And so are the CIOs who listen to them.
Search Engine Watch February 24, 2011 Nathan Linnell	The Social Media ROI Conundrum Don't be shortsighted -- look at these four essential components to see how social media can impact the long-term health of your brand. This is where you'll find the true value of social media.
IndustryWeek May 27, 2009 Josh Cable	Tips for Selecting an ERP Software Vendor The right ERP software vendor will be equipped to offer the kinds of support services and tools that allow you to solve your most difficult business challenges, rapidly deploy applications and maximize your return on investment.
Wall Street & Technology March 19, 2007	Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI.
CFO October 15, 2002 Norm Alster	After the Deluge Despite a torrent of interest in ROI, truly workable solutions are just beginning to emerge.
CIO May 12, 2011 Rick Swanborg	3 Ways to Get a Bigger Bang for Your IT Buck Getting the most value from IT investments is an art. Try these three techniques to cajole and nurture end users into exploiting new technologies fully, or change course when the business needs change.
CIO January 15, 2002 Ken Denman	Bottom-Line Redux When budgets come under fire, CIOs should mimic their peers...
IndustryWeek July 1, 2002 Nikki Goth Itoi	Grab Your Partner Ask tough questions before choosing vendors, consultants and integrators.
Entrepreneur December 2004 Mark Henricks	This Is a Test Don't be tempted to use "Return On Investment" analyses the wrong way, or you risk creating a formula for disaster.
CIO November 1, 2003 Elana Varon	Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support.
CIO March 15, 2003 Chris Lofgren	The Importance of Being Influential Schneider National's CEO says IT is too important to business today for the CIO to be seen but not heard.
CIO November 30, 2011 Maryfran Johnson	Make Your Vendors Work For You Our magazine editor in chief discusses vendor relationships and our story on how to truly partner with your vendors through a vendor collective
CRM May 2011 Barton Goldenberg	Three Cheers for Honest CRM Vendors Dishonest practices that over-promise and under-deliver must be rooted out.
CRM August 27, 2003 Ginger Conlon	Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors.
CRM August 2005 Jim Dickie	Demystifying the ROI of CRM Know your firm's biggest pain points and determine how damaging they can be to your business if left untreated. First identify the problem, then find the solution -- and CRM ROI will then become a much simpler matter.
Investment Advisor August 2009 Moseley & Spencer	Ask These Questions Selecting a technology vendor is a key decision in the buying process.
CIO April 27, 2009 Karl A. Hochkammer	Plan an Outsourcing Deal's End at Its Beginning Plan ahead to ensure a successful exit for you and the vendor.
CIO September 9, 2009 Albert Eng	Getting More Value from Offshore Vendors Apply these simple criteria to evaluate potentially strategic offshore partners.
CRM November 19, 2004	The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor.
CRM April 2003 Martin Schneider	Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results.
CIO July 30, 2015	CIOs reveal how they get value from vendor partnerships CIOs and vendors enjoy mutual benefits when they're in step with each other
CIO June 1, 2003 Elana Varon	R.O.Iowa By centralizing its state IT budget process, establishing a scoring method and instituting value metrics, Iowa has become a national model for gauging project ROI.
Search Engine Watch July 1, 2009 Jason Tabeling	Balancing Efficiency and Volume in Paid Search On a daily basis, paid search managers must balance efficiency and volume in an effort to meet the goals of the campaign.
CFO June 16, 2003 Chuck Lenatti	Grinding Away on ROI Recipes for IT success from three companies that go well beyond mere numbers-crunching
Entrepreneur June 2004 Nancy Michaels	Pay Dirt! Gauging your return on investment is of key interest to businesses today. Here's how to get the most from your sponsorship dollars including some helpful Web sites.
CFO November 17, 2003 John McPartlin	IT Budgets and ROI Purse strings are lossening ever so slightly, but that won't slow the quest for better metrics.
Wall Street & Technology January 5, 2007 Michael Savelloni	Alternative Selection The influx of investment dollars has spurred alternative investment participants and their service providers to upgrade their IT infrastructures and applications to meet new demands and comply with reporting requirements of internal and external stakeholders and investors.
Wall Street & Technology September 20, 2007 Melanie Rodier	Study Shows Most Enterprises Lack a Strategic Security Vendor A report shows though most enterprises across industries do not have a strategic security vendor, nearly all plan to invest more in security solutions in the next 12 to 18 months.
CFO October 15, 2002 Scott Leibs	A Step Ahead Economist Erik Brynjolfsson leads the charge toward a greater appreciation of IT.
T.H.E. Journal November 2008 Dian Schaffhauser	Is VoIP Worth It? School districts have by and large had great results implementing VoIP, which has become the conduit for delivering expanded functionality, achieving greater internal control, and gaining freedom from onerous monthly phone bills.
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
CFO October 15, 2002 Scott Leibs	The Case Against the Business Case Are there lessons to be learned from a well-fitting pair of chinos? Business-school professors Jeanne Ross and Cynthia Beath applaud the thinking behind Land's End's online virtual dressing room (with no ROI justification) and caution companies against turning ROI into a security blanket.
Search Engine Watch January 9, 2009 Gregg Stewart	Lies, Damned Lies, and Statistics Over the past year, I've been in numerous meetings with advertisers, agencies, and online media vendors, and I'm often amazed at the confusion surrounding how local search campaign analytics are reported, and sometimes twisted, to create a desired story.
CIO February 1, 2004 Gregoire & Urwiler	Sweet Deals or Bitter Meals? Should you agree to be a poster reference in return for preferential treatment? Two CIOs take opposing sides in this ongoing debate.