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CFO
June 16, 2003
John Verity |
Down but Not Out There may be a second act for ASPs, who say they've figured out how to make software services work.   |
The Motley Fool
January 26, 2005
Tom Taulli |
IBM Stands for ASP IBM has been rethinking its business. One critical path: the application service provider (ASP) model. |
CRM
June 2, 2003
Martin Schneider |
Hosts With the Most (Partners, That Is) ASP partnerships are aimed at giving customers robust CRM at a low price point. But are two vendors better than one? |
CIO
November 15, 2000
Christopher Koch |
Boy, That Was Fast! After Pandesic's failure last summer, that sound you hear is the popping of the ASP bubble... |
CRM
February 2003
David Myron |
The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
November 2009
Marshall Lager |
Marc'ing Time in San Francisco It's been 10 years since the founding of Salesforce.com, and CRM has never been the same. |
CIO
May 1, 2003
Meridith Levinson |
ASPs: The Next Chapter Application service providers are increasingly viewed as a viable option in the CRM space, particularly for small and midsize companies. |
CRM
April 1, 2003 |
Hot Seat: Julie Choi Avoiding the crush of Microsoft CRM |
CIO
October 15, 2000 |
The Same Old Mouse Trap? What we learn from history is that people never learn anything from history. All the hype over ASPs obscures the fact that they are basically service bureaus, an idea that hasn't been new since the 1960s, and is likely not to work as well now as it did then... |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
InternetNews
September 30, 2004
Michael Singer |
Salesforce.com Tackles Outsourcing On Demand The San Francisco-based firm debuted a new on-demand business model it calls Supportforce.com. The goal is to address the growing number of companies that are outsourcing their customer service divisions. |
Wall Street & Technology
August 27, 2004
Jim Middlemiss |
The ABCs of ASPs The application-service-provider model is gaining momentum as firms seek ways to lower the cost of technology adoption. |
CFO
February 1, 2003
Scott Leibs |
Eager to Serve, They Wait Much touted by vendors, software hosting has failed to catch on with users. ERP software makers want to change that. |
InternetNews
June 22, 2004
Susan Kuchinskas |
Will Salesforce IPO Float All Boats? The software-on-demand industry hopes a sizzling offering will juice up the sector. |
CRM
March 1, 2004
Ginger Conlon |
CRM Strategy Is Taking Center Stage Organizations are increasingly adopting CRM as a business strategy rather than as simply a technology |
PC World
October 2001
Michael Desmond |
CRM Software: Customer Service for a Song Customer relationship management software doesn't have to cost hundreds of thousands of dollars... |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
March 2003
Lisa Picarille |
Is it Time to Defect? Switching CRM vendors is a tough, but often wise, decision. |
CRM
April 1, 2004
Ginger Conlon |
Midmarket Mavericks Companies in the segment have a bigger choice of better products with improved services. |
InternetNews
January 16, 2004
Susan Kuchinskas |
Salesforce.com's In-Office Appearance The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CFO
October 1, 2002
Scott Leibs & Peter Krass |
The Never-ending Audit Can software prevent future Enrons? Also: Application service providers now tout their implementation and managerial expertise. |
Bio-IT World
August 18, 2004
Judy Hanover |
Do ASPs Work for Life Science? Clinical trial data management is a natural fit for the application service providers (ASP) model. But ASPs have not been successful with bioinformatics tools. |
CRM
December 2004
Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
BusinessWeek
September 19, 2005 |
Marc Benioff: Beyond Software as Service An interview with Salesforce.com's CEO on how his company's new AppExchange works. |
CRM
December 2005
Marshall Lager |
The Year in (P)review Looking back, and to the future: CRM trends and events to watch: Would you like fries with your subsidiary?... And Oracle acquired everybody else... We're not going to say "On-demand is in demand" again, but... Information, please... |
Financial Advisor
March 2011
Andrew Gluck |
2011 Tech Trends Advisors should notice these six developments over the coming year. |
CRM
April 2004
Martin Schneider |
Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems. |
CRM
October 1, 2003
Martin Schneider |
Market Watch: Analytics Now that analytics has taken a secure place in the big picture of CRM, the trick for vendors is to make it more a part of the everyday workings of a CRM solution. |
The Motley Fool
April 24, 2007
Tom Taulli |
Salesforce.com's Platform to Profits Salesforce.com is expanding its platform for on-demand applications. While building this platform is certainly an ambitious move for Salesforce.com, the company has demonstrated that it knows how to follow through, and that it has a ripe market waiting. |
The Motley Fool
November 17, 2006
Tom Taulli |
Bidding for Software's Hall of Fame Salesforce.com is the darling of the software world, and it has staying power. Investors, as long as the company can continue to improve its platform and encourage innovation, it should continue to be a fast-paced grower for your portfolio. |
CRM
August 2011
Leonard Klie |
Global CRM Market to Grow by $1.3 Billion in 2011 Oracle generates biggest share of $16.5 billion in annual revenue. |
The Motley Fool
May 19, 2005
Tom Taulli |
Salesforce.com Going Strong Software slowdown? No one told Salesforce.com. The company expects full-year 2006 earnings per share of $0.11 to $0.14, as well as revenues of $297 million to $302 million. |
IndustryWeek
May 1, 2003
Tonya Vinas |
CRM 2.0 Companies are building more focused customer strategies as products emphasize low cost, quick implementation and extended capabilities. |
CRM
October 1, 2005
David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
CRM
April 1, 2005
Jason Compton |
Waiting for Wireless Can on-demand CRM developers cleanly cross over into offline operation? |
CRM
August 1, 2003
Picarille & Myron |
Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002. |
CRM
May 1, 2003
Martin Schneider |
News in Brief Forty-two percent of the total number of CRM software licenses bought by businesses goes unused, a recent Gartner survey reveals... Lending more credence to the hosted CRM model, Salesforce.com CEO Mark Benioff announced the company's profitability... etc. |
InternetNews
June 10, 2010 |
Microsoft's Free Office Web Apps Emerge Customers who didn't shell out for the full enterprise version of Office 2010 get access to Microsoft's free, Web-based Office suite. |
Inc.
February 2008
Darren Dahl |
What Seems to Be the Problem? Self service gets a tune-up. |
InternetNews
January 28, 2004
Jim Wagner |
Salesforce.com, Nextel Blast CRM into the Air If most field sales folks use wireless e-mail devices, why not add CRM on their hip? |
The Motley Fool
May 23, 2006
Stephen Ellis |
Salesforce.com Needs a Reality Check Will Salesforce.com succeed in overcoming trends? Perhaps -- but you wouldn't know it from the stock price. Investors, tread carefully. |
PC World
August 6, 2001
Frank Thorsberg |
McAfee.com Heralds Patent for Web Services Site hints it could quash competitors in court, but ASP consortium isn't worried... |
The Motley Fool
November 18, 2004
Tom Taulli |
CRM Software's Glass Slipper Custom CRM software developer Salesforce.com is still growing at warp speed, although it may take a natural dip in 2005. |
CRM
September 1, 2007
David Myron |
CRM Continues Its Climb Salesforce.com and others prove that small oceans can still make big, big waves. |
| Knowledge@Wharton |
Should You Buy Your Software Or Lease It? Leasing software is not just a simple matter of upfront cash versus what you will have to pay down the road... |
The Motley Fool
May 18, 2007
Tom Taulli |
Salesforce.com: Building to Last Revenue growth remains robust, but some investors desire greater profitability. |
