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April 28, 2008
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Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study.   |
Insurance & Technology
November 17, 2004
Peggy Bresnick Kendler |
Functional Evolution No longer just facilities that answer consumers' questions, today's contact centers leverage self-service and voice technologies to improve customer loyalty and retention, and even boost profits. Here is what four industry experts have to say about the evolution of the contact center. |
BusinessWeek
October 27, 2003
Diane Brady |
All The World's A Call Center Outsourcing doesn't just save cash. It can lift quality. |
Insurance & Technology
March 7, 2008
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The Greening of Data Centers To "green wash" their data centers, banks are looking to a number of new technologies, specifically IT asset management, server virtualization and data center cooling solutions. |
Bank Systems & Technology
December 15, 2005
Peggy Bresnick Kendler |
Perspectives: Outsourcing Various bank executives weigh in on outsourcing issues, such as strategy, data security risks, specialized services, and emerging markets and how nearshoring fits into the outsourcing picture. |
Bank Systems & Technology
October 28, 2004
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Contact Centers It is critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies. |
U.S. Banker
January 2008
Figgat et al. |
Making Contact Centers Profitable Forty percent of contact centers today are revenue drivers -- up from zero just ten years ago. What are these institutions doing differently from those that seem stuck in the cost-center model? And what can the latter do to improve? |
Bank Systems & Technology
June 26, 2006
Maria Bruno-Britz |
Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy. |
U.S. Banker
June 2007
Lee Conrad |
Weighing Customization Against 'Bank-in-a-Box' Solutions The ability to customize IT platforms could help small banks differentiate themselves, but they must be careful not to bite off more than they can chew. Partial outsourcing may do the trick. |
Bank Systems & Technology
June 26, 2006
Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing. |
Bank Systems & Technology
February 1, 2007
Art Gillis |
2007: In Your Dreams This author has been telling it like it is in the banking technology industry for 36 years. Here, he offers his unique outlook for 2007. |
Bank Technology News
October 2008
Anthony Jabbour |
For Cost Cuts BPO and SaaS Still Deliver Banks are constantly looking for ways to dramatically reduce their IT costs; some banks have already launched programs targeted at cost reductions in the range of 50 percent. |
Wall Street & Technology
April 14, 2008
Cory Levine |
Gartner Offers Financial Institutions Tips to Broaden Client Relationships By helping customers better manage their finances with access to external data, financial institutions can broaden their customer relationships and meet some of their own short-term cost and revenue challenges. |
