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HBS Working Knowledge
February 2, 2004
Martha Lagace |
Mapping Your Corporate Strategy From the originators of the Balanced Scorecard system, Strategy Maps is a new book that explores how companies can best their competition. A Q&A with Robert S. Kaplan.   |
CIO
March 15, 2003
Christopher Lindquist |
Three Questions with Robert Kaplan How does a "traditional" valuation methodology such as the Balanced Scorecard stand up to today's intense focus on financials? Its cocreator shares his thoughts on the state of the Scorecard. |
CIO
May 15, 2002
Eric Berkman |
How to Use Balanced Scorecard You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your company's strategic hits and misses... |
CIO
November 1, 2003
Christopher Koch |
Strategy in Action Strategy is all about creating value for your shareholders. A strategy map is your guide to getting there. |
HBS Working Knowledge
March 27, 2006
Martha Lagace |
The Office of Strategy Management An interview with Harvard professors Robert Kaplan and Andrew Pateman on how successful companies are establishing a new corporate-level unit called the office of strategy management and why it is important. |
HBS Working Knowledge
August 30, 2004
Robert S. Kaplan |
Mapping Your Board's Effectiveness To be effective, board members must understand their company's strategy. This Harvard professor offers methods for using the Balanced Scorecard and strategy maps to increase board power. |
CRM
November 30, 2010
Juan Martinez |
Is Social Media ROI for Real? The ROI of Social Media Marketing: Forrester Research has developed a social media marketing scorecard that could end the ROI dilemma. |
CIO
June 1, 2005
Levinson & Pastore |
Seeing Is Believing Three case studies demonstrate how service-level agreements, chargeback and the Balanced Scorecard help create transparency and better align IT with the business. |
Registered Rep.
January 14, 2004
John Churchill |
Baby Boomers Zero in on Retirement As the baby boomer generation nears retirement age, the financial issues that weigh heaviest on their minds are shifting. According to a study released yesterday, baby boomers have switched their financial focus from providing for children to planning for retirement. |
HBS Working Knowledge
April 11, 2007
Sarah Jane Gilbert |
Adding Time to Activity-Based Costing In a new book, Professor Robert Kaplan and Acorn Systems' Steven Anderson offer a simplified system based on time-driven ABC that leverages existing enterprise resource planning systems. |
CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
Registered Rep.
October 1, 2005 |
Better Die Before They Get Old How many boomers are prepared for retirement? |
Entrepreneur
December 2004
Rieva Lesonsky |
Leaving Their Mark A look at the impact of the baby boomers. The aging of the boomers will create more opportunities and challenges for entrepreneurs. |
Bank Systems & Technology
April 20, 2010
Penny Crosman |
Baby Boomers Have Realized They Won't Be Able to Retire A Corporate Executive Board survey finds that Baby Boomers are facing harsh economic realities. The research group says banks should offer their boomer customers educational sites to solve holistic financial challenges |
AFP eWire
July 2, 2004 |
New Strategies to Attract Baby Boomer Volunteers Baby boomers have the promise of becoming a social resource of unparalleled proportions, but charities face special challenges in trying to reach them. |
