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Bank Technology News
July 2001
Joseph McKendrick |
Your Best Customers May Be Different Tomorrow Financial technology helps institutions predict which of their clients are worth fighting for...   |
HBS Working Knowledge
April 3, 2006
Jonathan Byrnes |
Making the CFO Chief Profitability Officer Profitability management opens a new realm of opportunity for the creative CFO. Using it, a CFO can generate revenues, profits, and cash surprisingly quickly, and at very little cost. But it requires that the CFO move beyond his or her traditional domain. |
CRM
January 21, 2005
Robert Kugel |
Seven Mistakes in Managing Customer Profitability Taking the right approach can lead to a sustainable competitive advantage. |
CRM
September 17, 2004
Chris Selland |
You're Fired! AT&T recently announced that it is pulling out of the consumer telephone market to focus on its B2B customers. |
HBS Working Knowledge
August 8, 2005
Robert S. Kaplan |
A Balanced Scorecard Approach To Measure Customer Profitability Some companies become customer-obsessed rather than customer-focused and lose potential profits. |
The Motley Fool
May 9, 2007
Rich Smith |
Gateway Swings the Other Way Gateway might do well for itself, and its shareholders, if it makes use of its smaller size to dance nimbly among the giants. To poach the very best, and most profitable, corporate accounts while its larger rivals are occupied elsewhere. |
CRM
October 18, 2004
Joshua Weinberger |
Hot Seat: Should CRM Focus on Maximizing Top Customers or Boosting the Profitability of Others? Some loyal customers may be only marginally valuable today, but enormously valuable tomorrow. |
Financial Planning
February 1, 2005
Julie Littlechild |
The Profit Problem Understanding what a financial adviser is making--or losing--on individual clients takes a lot of work. The alternative is to keep on flying blind. Client profitability is not about cash flow, and as a result, it often gets short shrift. |
CIO
January 15, 2003
Mohanbir Sawhney |
New Value, Same Customers The value of customers goes beyond what they spend. By using activity-based costing approaches to allocate marketing, sales and support costs to specific customer accounts, you can create a more accurate picture of what your customers are really worth. |
HBS Working Knowledge
August 2, 2004
Jonathan Byrnes |
Account Management: Art or Science? The answer, not surprisingly, is that both aspects are important. But in many companies, the science of account management is neither well understood nor systematically applied. |
HBS Working Knowledge
October 6, 2003
Jonathan Byrnes |
Managing Profitability: One Year Later The most important issue facing managers in this difficult economy is making more money from the existing business without costly new initiatives. The author revisits this assertion from a year ago. |
HBS Working Knowledge
February 7, 2005
Jonathan Byrnes |
Precision Retailing Can you apply profitability management to a retailer? |
The Motley Fool
February 3, 2004
Gardner & Gardner |
Starbucks Pleased With Overseas CEO Orin Smith says talk of international struggles is overstated. |
BusinessWeek
September 29, 2003 |
Mark Goldston: A Lucrative On-Ramp The CEO of low-price ISP United Online explains why the 40 million households without broadband access are worth targeting |
CRM
January 2013
Woody Driggs |
Add Customer Satisfaction Through Analytics Companies need to improve customer value to boost profitable growth, gain insights into customers' profitability and lifetime value, and monitor customer behavior across multiple channels and social media |
Search Engine Watch
September 4, 2001
Danny Sullivan |
We're In The Money, Says Google Google's profitable and has been so on an operating basis for the past two quarters, the company says. Along with being profitable, the company also has a new chief executive officer, Dr. Eric Schmidt... |
Registered Rep.
November 1, 2006
Susan Konig |
Take Their Measure If you're a financial advisor, you've probably asked yourself more than once, how can I build the perfect book of clients? You might think that getting there is as simple as eliminating all but your highest-net-worth clients. But not all advisors want to take this step -- or should. |
Financial Advisor
April 2005
David L. Lawrence |
Linking Client Profitability To Client Acquisition Goals The kind of financial advisory practice you operate will determine the type of client you seek. |
CFO
January 1, 2009
Josh Hyatt |
Playing Favorites CFOs have another new responsibility: Using profitable customers to drive corporate value. |
HBS Working Knowledge
May 1, 2006
Jonathan Byrnes |
"Revenues are Good, Costs are Bad" and Other Business Myths Here are ten of the worst business myths. |
The Motley Fool
November 9, 2004
W.D. Crotty |
Midway to Profitability The video game developer is moving in the right direction, despite an "unprofitable" image it needs to shake. Its extremely high valuation relative to its peers should keep the cap on the stock price. |
CIO
June 1, 2005
Larry Selden |
How To Avoid Merger Heartburn Before you go on an acquisition binge, you need to know who your target company's customers are and what they want. CIOs can play an important role. |
CRM
April 14, 2003
Tom Richebacher |
The Art of Customer Profitability Analysis How to remove the roadblocks to learning the true value of your customers. |
Entrepreneur
September 2007
David Worrell |
So Long, Big Guys A handbag designer boosts profits - and its image - by shunning mass retail distribution. |
Insurance & Technology
May 22, 2009
Steve Discher |
Not All Customers Are Equal: The Case for Differentiated Service Insurers can maximize their customer service technology investments by identifying what is valuable to different tiers of customers and matching capabilities to customer profitability. |
HBS Working Knowledge
February 2, 2004
Jonathan Byrnes |
Action-Training for Effective Change Profitability management is all about greatly improving a company's performance without the need for capital expenditures. But this requires effective change management and ironically, for many managers, it may seem easier to spend money than to change their managers' behavior. |
CRM
November 2007
Colin Beasty |
Predicting Profitability After years of trial-and-error, enterprises are finally developing innovative strategies and incorporating new software to allow them to identify - and sell to - their most profitable customers. |
