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CIO
October 15, 2003
Alison Bass |
Lots of Wares on the Shelf One of I.T.'s dirty little secrets is the problem of shelfware -- not using software you've paid for. And the latest exhibit of this is CRM, according to a recent Gartner report.   |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
CRM
July 1, 2003
Martin Schneider |
Migrate or Merge? It's an all-too-common scenario these days: A vendor is going under. Should its main competitor buy the company assets, or simply try to attract the failing firm's clients to its own solution? It depends upon the alignment of the technologies, as well as customer requirements and expectations. |
CRM
April 1, 2004
Ginger Conlon |
Midmarket Mavericks Companies in the segment have a bigger choice of better products with improved services. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
October 1, 2005
David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
CRM
November 2009
David Myron |
Salesforce.com: One Leader. One Decade. $1 Billion. Salesforce.com has proven the importance of making sure its customers are successful. |
CRM
December 1, 2005 |
destinationCRM Dashboard Salesforce.com's On-Demand Dream... Online Retail Sales Won't Stop Growing... CRM New License Revenue Grows Again... Cognos 8 Highlights Simplicity... Losing the Offshoring War... Attrition and Training... |
CRM
May 1, 2006 |
destinationCRM Dashboard It's Siebel in the Service and Support Leader Corner... CRM Will Sustain Its Uptake... SAS Buys a Build Out in the MRM Market... Decisions, Not Data, Drive CRM Improvements... Siebel and SAP Dominate Western European CRM... etc. |
InternetNews
July 5, 2005
Jim Wagner |
Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost. |
InternetNews
July 11, 2006
Andy Patrizio |
Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service. |
CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc. |
CRM
July 9, 2010
Lauren McKay |
Jive and Lithium Top Gartner's First-Ever Magic Quadrant for Social CRM According to Gartner, social CRM application spending will grow at a faster rate than traditional CRM spending. Here is a brief break-down of the market. |
CRM
April 13, 2004
Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
InternetNews
May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now? |
The Motley Fool
August 23, 2004
Tom Taulli |
Salesforce.com Surges The recently public Internet company definitely knows how to sell its solutions. In the second quarter, revenues surged 88% to $40.6 million from the same period a year ago. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CRM
February 2, 2003
Lisa Picarille |
No Holds Barred CRM vendors are pulling out all the stops to boost sales. |
InternetNews
September 12, 2005
Susan Kuchinskas |
Salesforce.com Launches App Marketplace On-demand software vendor Salesforce.com launched an application marketplace aimed at developing an ecosystem of third-party developers. |
CRM
April 1, 2004
Martin Schneider |
News in Brief Of 17 CRM vendors reviewed in Gartner's "2004 CRM MarketScope for Midsize Enterprises" (MSEs), only three walked away with a "positive" rating. |
CRM
November 2009 |
The Next Billion: A CRM Magazine Special Report In 1999, Marc Benioff's Salesforce.com went looking for the end of software, and a decade later found its first billion-dollar year. Now it's looking for the next billion. |
CRM
August 1, 2003
Martin Schneider |
Quick Wins? In CRM initiatives, faster may mean better -- but not always. |
CRM
November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
CRM
May 2003
Ginger Conlon |
Love Is in the Air I recently attended customer events hosted by Onyx and Salesforce.com, during which these vendors were spreading the love. The love of their products, that is. Going to these events gave me the opportunity to speak to customers face-to-face about the results they're seeing from CRM. |
CRM
April 1, 2003 |
Hot Seat: Julie Choi Avoiding the crush of Microsoft CRM |
CRM
March 2003
Lisa Picarille |
Is it Time to Defect? Switching CRM vendors is a tough, but often wise, decision. |
CRM
August 2010
David Myron |
Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards. |
InternetNews
January 16, 2004
Susan Kuchinskas |
Salesforce.com's In-Office Appearance The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents. |
CRM
August 27, 2003
Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. |
CRM
August 1, 2003
Picarille & Myron |
Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002. |
CFO
July 1, 2003
Alix Nyberg |
Buyer Be Aware Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
InternetNews
December 6, 2005
Jim Wagner |
Microsoft's CRM For The Divisional Set Microsoft's Dynamics CRM 3.0 fills divisional roles within the enterprise. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
CRM
November 3, 2003
Martin Schneider |
News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc. |
InternetNews
March 30, 2011 |
Salesforce.com Pays $326 Million for Radian6 Salesforce.com acquires social CRM vendor in an effort to boost social media monitoring. |
InternetNews
March 29, 2005
Jim Wagner |
Siebel Launches 7th OnDemand Installment Officials say their commitment to hosted CRM is strong with latest OnDemand release. |
CRM
April 1, 2005
Jason Compton |
Waiting for Wireless Can on-demand CRM developers cleanly cross over into offline operation? |
InternetNews
January 11, 2005
Jim Wagner |
Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
December 2004
Jason Compton |
It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation. |
CRM
September 1, 2004
Jason Compton |
The Siren Call of the Midmarket With so many choices and so many CRM vendors beating down the door to win midmarket business, customers need to be choosy without being paralyzed. |
CRM
December 1, 2005
Marshall Lager |
The Competitive Threat SAP, Onyx, and others look to seduce leery customers. The real question is, How is Oracle going to position itself against its competitors, and against itself? |
CRM
July 2005
Barton Goldenberg |
Real-Time CRM: A Business Revolution in the Making Three trends are bringing companies to the next logical step and will fuel the next major growth in CRM and help organizations respond to customers' needs in real time. |
CRM
September 1, 2007
Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
CRM
June 2, 2003
Martin Schneider |
Hosts With the Most (Partners, That Is) ASP partnerships are aimed at giving customers robust CRM at a low price point. But are two vendors better than one? |
CRM
November 3, 2003 |
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. |
